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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.25 (95 reviews)

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2.08

Based on 95 reviews, last reviewed 4th Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

25%

65%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

When is travel insurance NOT travel insurance ? I took out a Silver annual multi-trip policy with Virgin UK july 22nd. I fell at work august 4th, fractured my elbow and rang to update them of my med... Read more Reviewed on: 30th August 2024

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (95)

Review of the Virgin Money, Travel Insurance:

Was taken into hospital virgin money sorted out all...

Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Easy to set up

I didn’t need to claim on the policy but I found the set up easy to understand and the policy was priced competitively. Reviewed on: 16th August 2022

Highly recommend

Highly recommend virgin money for travel insurance. Have used them for several trips. Simple to fill in details and great prices Reviewed on: 14th August 2022

Cannot make a claim

I cannot register via the website to make a lost baggage claim. It just rejects my details. Tried calling the number: rings twice and hangs up. Tried emailing: no reply. DO NOT USE THESE COWBOYS HIDING BEHIIND THE VIRGIN BRAND. PATHETIC! Reviewed on: 27th June 2022

Bunch of bankers

Absolute rubbish service. staff rude very off-hand . Do not offer Internet banking as I have the wrong type of current account. Do they not understand there is a global pandemic. People need to be able to pay bills and access their account not just view it!! Absolute bunch of BANKERS! Reviewed on: 24th October 2021

Ridiculous way of logging in

To log in to find out your policy number, you have to already know your policy number. Completely inane and useless way of operating. Nobody would ever dream of ever viewing their travel insurance until they needed something from it and yet the only thing anyone would ever need to know from it is necessary to have before accessing it. Any sort of sensible procedure at all would allow people to log in with their email or something, outwith the very information people only ever attempt to access it for. Reviewed on: 19th October 2021

Shocking

The poor reviews are entirely accurate. Read them. I wish I had. Better to keep your cash under the bed Reviewed on: 29th January 2021

In my 40 years of banking Virgin Money sets a new low!

I’ll keep this simple. Open an account at your own peril. Read reviews and the media .. be warned .. this has to be the worst bank in the UK! Reviewed on: 21st January 2021

Won't pay out for cancellations

In an 8 month battle for a travel insurance claim that was for a holiday cancelled at the end of March when the world was in a lockdown. Was asked for proof we didn't travel (even though the world was locked down) we ask you for different things every time despite them being sent to delay the pay out. Won't issue a refund if you were offered a voucher which terms and conditions don't state. Contacted citizens advice bureau who have informed me we are entitled to a refund from the travel insurance company. They hope people will give up if they're awkward I'm sure. Had to ask for their complaints department four times and got ignored though they replied to other aspects of emails. Reviewed on: 20th January 2021

Dont waste your money for travel insurance

I had travel insurance, my suitcase stolen in Barcelona did everything right, they want to wash their hand asking receipt of every single item. What? Reviewed on: 12th November 2020

Do not waste your money

Avoid at all costs. I had to cancel my holiday because of the first covid lockdown. The holiday was booked before anyone was even aware of Covid. My family who used different insurance providers were refunded within a month. It has been 7 months and there is still no progress. They just send a standard email every 40 days to say how it is being processed - with nothing actually happening. And yet they managed to find the time to process my renewal. It is criminal in my opinion that they are able to take money for a service they are clearly not providing. Reviewed on: 3rd November 2020

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