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Waggel: Pet insurance reviews

Name: Pet insurance
Rating: 4.74 (1247 reviews)

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4.74

Based on 1,247 reviews, last reviewed 9th Mar 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great easy brand and company to work with - simple w... Great easy brand and company to work with - simple web and forms and good communications. Just had my first renewal and only a 5% increase in premiums... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

Worst pet insurance ever! Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our d... Read more Reviewed on: 23rd January 2026

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About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

Waggel Pet insurance reviews (1247)

Review of the Waggel, Pet insurance:

Amazing

Everyone I spoke to is so friendly and the cost is amazing for the the amount covered Reviewed on: 10th October 2022

Great online service

My dog had eaten a whole tub of Pro-biotics and the back up help as to what to do was 1st rate. Reviewed on: 12th August 2020

Pretty awesome

As it was my first time taking out pet insurance, I was doing a lot of homework and found clauses and and general documents quite opaque and confusing. I found Waggel straightforward and uncomplicated - clauses were explained effectively and the flexibility of being able to change around premiums without a very lengthy process attached was also very handy! The team are friendly and know their stuff, and able to talk you through any processes that might not seem to clear. On top of all that, they have partners that offer a range of discounts and rewards - what more could you need? Reviewed on: 12th August 2020

Clear and concise

I haven’t needed pet insurance for a few years and remember cancelling my previous pets policy because it felt utterly pointless with having so many exclusions. So to my surprise when looking for a new policy for our new pup I came across Waggel, all online, easy to select appropriate cover and no random or weird exclusions! Hurrah! Reviewed on: 12th August 2020

Friendly, efficient, fit for purpose

I was recommended Waggel from a friend for my new puppy. For someone who hasn't had to go through the hassle of insuring a pet before, Andrew from Waggel made my life so much easier.. answering every little question with patience and knowledge. The dashboard is so simple and easy to see what your cover is, how much you've used (if you need to claim) and certainly puts my mind at rest knowing my pup has great cover. Have recommended my dad to use Waggel for his dog too Reviewed on: 12th August 2020

So far so very good!

I've only been with Waggel for a few months , but have been impressed with the add-ons, such as vouchers, advice and free stuff. I haven't made any claims, so can't comment on the claims experience, but the premium was very competitive. Reviewed on: 12th August 2020

Super easy and transparent!

Absolutely love Waggel. The sign up process was very simple and clear. Most importantly, things like how the insurance works and terms and conditions were transparent and easy to understand. Reviewed on: 12th August 2020

A friendly and efficient pet insurer - recommended

They were so helpful when I had to make a claim - very quick and easy to deal with, no streams of complicated systems or paperwork to get treatment approved and paid for, plus - they were friendly! I was feeling stressed during this period and they helped put me at ease. Reviewed on: 12th August 2020

Quick and modern

Modern insurance that is straightforward and reliable. Reviewed on: 12th August 2020

Best pet insurance provider!

Waggel makes the whole pet insurance process so easy to deal with. Great customer service! The added perks/discounts are a bonus! Reviewed on: 12th August 2020

Great service

No issues with my claim. Very friendly customer service. Very simple to use online with a decent array of added discounts on your member portal. Reviewed on: 12th August 2020

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