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WiseDriving: Car insurance reviews

Name: Car insurance
Rating: 1.27 (64 reviews)

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1.27

Based on 64 reviews, last reviewed 21st Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

90%

Latest highest rating:

5

Good all round Easy to set up. Not too expensive. Customer service handle my queries very quickly and friendly staff Reviewed on: 24th August 2024

Latest lowest rating:

1

Absolutely awful insurance company. Absolutely awful insurance company. Cancelled a month and a half before my policy ended, and they charged me an astronomical amount. I told him I wasn... Read more Reviewed on: 21st February 2025

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About this product

WiseDriving offers black box insurance policies.

By measuring a number of factors when you drive, WiseDriving calculates a driving behaviour score which is rated out of 100. If your score improves, you could get money back on your WiseDriving car insurance. If your score reduces, there may be extra to pay.

WiseDriving car insurance reviews help you find out what it’s really like to be a customer. If you’ve used WiseDriving before, you can also leave a review and share your experience.

WiseDriving Car insurance reviews (64)

Review of the WiseDriving, Car insurance:

WiseDriving are not to be trusted, Their are scummers who run under the igo4.com

WiseDriving are not to be trusted, Their are scummers who run under the igo4.com. on the 6th march 2021 I have sign up with them as a new client I paid annually, On the next following day I have received a new email " Your policy details have changed" with Additional Premium fees that is equivalent to what I have already paid on the 6th, On the 7th of march 2021 I have called them to find out Why am I been charged with this new Additional Premium fees their have failed to provide any additional information regards the new Policy that their have created that I never agree on, The lady I spoke to unbelievable she was so rude and shouting (couldn't barely speak okay English) "I keep telling her to come down I am just trying to find out this new Policy and why am I been charge additional fees." At this point she stood her ground and refuse to do anything about it and I have been threatened if I do not pay this new fees my Policy will be cancelled and debt collection agency will be knocking my door, What so scary about this is that their already had my credit card details Automatically saved on their system without my permission. I was left with only one option but to cancel my policy as I did not agree with the new policy their have email to me, I have been charge over £200 to cancel my policy, Keep in mind when you are signing up with them it says within 14days you can cancel the policy and the charging fees is £35 if it pass over the 14days the fees goes up to £75 but in my situation it was different according to them they have covered me when I have been trying to solve this problem over the phone on 7th march 2021 I join them on the 6th march 2021 you do the maths here. Plus my blackbox I was supposed to fit on my car hasn't even aravind yet, On the exactly day I was trying to solve this issue with them I got a text message saying your new WiseDriving box has been dispatched and is currently with DHL. But still I was charge £200 fees for canceling my Policy. My advice to anyone out there is to be careful with this Agency WiseDriving that runs under the igo4.com as their are rude and Money grabber, Don't fail for their fake quote online. Reviewed on: 11th March 2021

Total fraud company

This is the worst company ever dealt with. No one seems to know what happening. Black box was fitted & they sent out another one. Onviously not monitored atall. Then they cancelled policy for no reason...said black box was not fitted but photographic evidence was sent. Deducted £600 expenses for cancellibg policy. It's nearly like computerised system and no real people dealing with emails. They donot respond appropriately to any questions asked. Impossible to speak to a person on phone....stay away...pure fraud company. Reviewed on: 22nd February 2023

Don't waste your money!

I have been with wise driving for a number of years. Never had an issue as I have never to to claim... Until now!! Put in a claim over four weeks ago. I have courtesy car cover attached to my policy as well as other attachments, anyhow..... Four weeks later, still no courtesy car, and my car is still sat in storage, no one has even looked at it! They are trying to inform me that on my policy it states subject to availability in regards to a courtesy car. Yet on no document that I have received (and I have read them ALL! Including the small print) does it state that! Absolute shambles, it's okay to take your money but they do not deliver on what you are paying for. I'm on the 5th working week since they have had my vehicle and still no closer to getting my own vehicle repaired or a courtesy car. Reviewed on: 6th February 2023

Absolute scam

My daughter took out her first insurance cover with this scam of a company. She paid up front for a years cover. When the insurance premium came to an end she decided to shop around and got a better deal. She had emails from Wisedrive informing her that the policy had cancelled as they couldn't tale the £700 they were attempting to take for a renewal. They then sent her messages stating she owed them £85 for cancellation costs. (Bearing in mind there is legally a 14 day cooling off period, and the fact she had taken out insurance elsewhere, this is an invalid charge). They then sent another message stating she now owes £170! I just phoned them to state she doesn't owe them a penny, they will not get a penny as her car has been fully insured with a new provider. Apparently if we send them the cover letter for the new insurer they will then review this and advise what costs are outstanding.... how about a big fat £0 you will not be getting a penny - i will see you in court - bunch of theaving @@@@@@ - i advise anyone to steer clear of these muppets! Reviewed on: 15th December 2022

Avoid

Not so wise. 6 months in happy days, Bought a different car I did expect the premium to go up but had to pay another £120 for a black box, can’t put original box on a different car, Swapped insurance over to the new car, £259 Call from the car dealer explaining that there was a fault can I pick car up two days later. Tried to explain to insurer, go back to original car insurance and delay it for 48 hours. Yes fine £69 Robin Hood. So I’ve paid £1899 A extra £259 And I’ve got to get the bus to work tomorrow AVOID this company absolute daylight robbery. Cowboys Reviewed on: 10th November 2022

Terrible Customer Care!!!

I've been trying for 3 months to cancel my insurance policy and every number and email I've tried leads to a dead end! Wise Driving is the most shambolic company I've ever had the misfortune to deal with!! Reviewed on: 13th October 2022

Horrendous company.. Stay away

Cancelled my sons policy via email, bearing in mind they had emailed in previous months and when we spoke to them they told us just to ignore it and the policy was fine. My son has no choice but to find another provider now but seeing as ‘Wise’ cancelled his policy he has to declare it and it takes his cost from £800 to £2000!! How is a student supposed to cover that increase because of there faulty black box?!! Plus I’m still waiting for my refund that was supposed to have been sent 2 week ago too!! How do they get away with this?! Reviewed on: 11th October 2022

Scammers and fraudsters

We took out a policy for my son when he passed his test, which included a black box. Lots of issues with the one which they sent so eventually after them telling us they would cancel the policy as the black box wasn’t working, they sent us a new one. Errrm THEY sent us a black box that didn’t work and that’s OUR fault..?? Anyway similar things happened again, them sending a letter saying it’s not working yet it obviously was coz the app was showing his driving scores etc. they said they would cancel it again. After ringing on and off for days we eventually got through after being on hold for nearly an hour for them to say ‘ignore the letter we send them out all the time, we can see it’s working just ignore it and any other letters you get sent.’ Very odd indeed. Well it happened again and again and when we phoned.. got told the same thing. The time we didn’t ring them, the policy is cancelled. We’ve lost a whole years no claims and the rest of the £400 of the policy paid up front. Now when he tries to get a new insurance no one touches him because he has had a policy which has been cancelled even though it was through no fault of his own. Outrageous!! Where do I go from here … he’s a student, needs his car for college and work and can’t get a car insurance for less than £2000 because of This rubbish company!!! HELP Reviewed on: 11th October 2022

Don't be fooled by the cheap price, even if you're a good driver, it still goes up.

I've tried so hard to see the silver lining with this company, chance after chance, but the negative reviews has been all that i've seen of the company, bar maybe 2 advisers, and even those two gave me incorrect information. I want to change this review, i really do. The company's model has so much potential but without competent, consistently trained & polite staff its doomed to continue to receive 1 star reviews. 20min + wait times on the phones Chats the log you out without warning Facebook which don't reply to you. Emails that aren't responded to for weeks. Its not good enough guys. On top of that, threatening people with insurance cancellations then not allowing them easy access to talk to you is highly unfair and the fact there's an admin charge of £35 each time you call to adjust something because nobody responds to the other modes of contact is criminal. Responding to this and saying "we take on your feedback" but then doing nothing (which based on these reviews is clearly the case) is simply gas lighting. You either care for your customers/ staff or you don't , but don't pretend to , because so far what i've seen is a company able to market themselves well but not deliver the service they promised. Reviewed on: 8th October 2022

Scammers

Scammers unbelievable how this company is still running and scamming people out of their hard earned money. Never answers the phone and I finally got through to a lady after waiting for 60+ minutes only to get threatened. Extra charges come out of nowhere, similar to a lot of people here. How do we take this company down??? Reviewed on: 30th August 2022

Scammers

Hi everyone iv been scammed by wise driving just like all of you. There is nothing anyone can do about these companies stealing our money and ruing our credit. I suggest we all get together and sue them into oblivion. If anyone is up for it send me and email [email protected] and we can talk about this Reviewed on: 23rd August 2022

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WiseDriving: Car insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

WiseDriving Car insurance reviews (64)

WiseDriving are not to be trusted, Their are scummers who run under the igo4.com

Total fraud company

Don't waste your money!

Absolute scam

Avoid

Terrible Customer Care!!!

Horrendous company.. Stay away

Scammers and fraudsters

Don't be fooled by the cheap price, even if you're a good driver, it still goes up.

Scammers

Scammers

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