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Yorkshire Bank: Current Account reviews

Name: Current Account
Rating: 3.8 (76 reviews)

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3.77

Based on 76 reviews, last reviewed 19th May 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

16%

18%

Latest highest rating:

5

Great customer service All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them Reviewed on: 15th June 2021

Latest lowest rating:

1

Clueless - Zero Customer Focus As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I... Read more Reviewed on: 19th May 2022

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About this product

Yorkshire Bank offers current accounts under the Virgin Money brand. Find reviews for Virgin Money current accounts on Smart Money People.

Yorkshire Bank Current Account reviews (76)

Review of the Yorkshire Bank, Current Account:

Clueless - Zero Customer Focus

As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I wanted some face to face financial support. Why Halifax, because my original branch was closed several years ago and the replacement branch was closed recently. The third branch I was assigned (not Halifax) would be three different bus journeys if I did not have a car. So clearly Zero thought went into that decision as Halifax is nearer to my home. Gone are the days when you knew your Bank Manager. I have for a number of years been named on an account of a not for profit organisation that has to pay monthly banking charges because of the type of account we are forced to have. Several attempts to get these fees waived have been met with no understanding or real sympathy. Again Zero customer focus. Imagine my surprise yesterday when I went into the bank in an effort to deposit some foreign currency into my account, knowing that there would be fees and maybe not a favourable exchange rate, only to be told we don't do currency transactions, this was stopped several months ago. Another indicator that Virgin Money has Zero customer focus. As a major shareholder, Sir Richard Branson, a person who I used to admire would do better focusing on the business rather than space travel. Businesses need to focus on their customer base, in my successful business career we always understood that the customer with the £100 order was as important as the customer with £1,000,000. Loss of customer focus usually means the business will go downhill. Paul H Disgruntled and Dissatisfied Customer Reviewed on: 19th May 2022

Modern banking

Since they introduced their webchat facility via online banking, i can quickly and easily get any queries answered. Great work keeping up to date with the modern day customer Reviewed on: 28th January 2020

Call centre in Scotland

There are about as Yorkshire as a kilt Reviewed on: 24th January 2020

Friendly and helpful contact

Telephoned this morning to be greeted by friendly knowledgeable and exceedingly helpful chap. He dealt with all my queries satisfactorily and I replaced receiver a very happy bunny. Well done Yorkshire Bank. Would not wish to bank elsewhere Reviewed on: 22nd January 2020

Best bank I've used

I simply can't fault Yorkshire bank, nothing is too much trouble. Reviewed on: 10th January 2020

Yorkshire bank for all yorkshire folk

Been with them 25 years. perfect service every time Reviewed on: 21st November 2019

Worst of the worst banks

We all know banks can be a problem and their practices and attitudes are questionable at the best of times but I have to say Yorkshire Bank have the worst system I have ever encountered. Their telephone customer relations are a pantomime and I would warn people against buying tickets for it. I had previously gone through their security checks on the phone to resolve an earlier problem successfully transferring a total of £1000 to another bank with the help of a call handler. At this point all was well and I considered it to be the end of the matter....but oh no. Minutes later I received a telephone message asking me to contact their fraud department. I'm not sure what sort of training they are given but it is woefully inadequate and seems to turn them into robotic characters devoid of initiative or ability to think for themselves. It's a very sad reflection of what used to be a good bank with competent staff. Anyway, what should have been a resolved situation with a satisfied long term and loyal customer ended with a so called manager (Kevin Walker) yes....he should be named and shamed, insisting I call into a branch (20 miles away and highly inconvenient) to offer id in order to unblock an account that was entirely needlessly frozen. Concluding advice: Take your business to any other bank! Reviewed on: 9th October 2019

avoid at all costs

absolutely terrible bank each phonecall to customer service is minimum 30 mins. awful customer service, staff are a shambles. app is jerky and temperamental the overdraft limits are shockingly low and you have to literally get on your knees to beg for a raise (typically 300pounds every 3+ months) 8 weeks investigation period for any issues overall, terrible bank AVOID AVOID AVOID AVOID Reviewed on: 27th August 2019

Dreadful bank now

I’ve been a Yorkshire Bank customer for 40+ years but the last couple of years have been bad , mainly the online banking or Mobile app . The IT dept change passwords or platforms without informing anyone defeating the object of being able to easily pay bills or transfer funds . The complaints dept basically lie . Reviewed on: 20th June 2019

Brilliant bank

I've been disappointed by several banks, ut Yorkshire are a breath of fresh air, so helpful and efficient. Reviewed on: 10th June 2019

Ap not working!!

I reported this issue two days ago - still keeps blocking me out. They have a lot of my cash and I can’t access it using the ap. Reviewed on: 14th March 2019

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