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Yorkshire Bank: Current Account reviews

Name: Current Account
Rating: 3.8 (76 reviews)

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3.77

Based on 76 reviews, last reviewed 19th May 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

16%

18%

Latest highest rating:

5

Great customer service All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them Reviewed on: 15th June 2021

Latest lowest rating:

1

Clueless - Zero Customer Focus As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I... Read more Reviewed on: 19th May 2022

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About this product

Yorkshire Bank offers current accounts under the Virgin Money brand. Find reviews for Virgin Money current accounts on Smart Money People.

Yorkshire Bank Current Account reviews (76)

Review of the Yorkshire Bank, Current Account:

Clueless - Zero Customer Focus

As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I wanted some face to face financial support. Why Halifax, because my original branch was closed several years ago and the replacement branch was closed recently. The third branch I was assigned (not Halifax) would be three different bus journeys if I did not have a car. So clearly Zero thought went into that decision as Halifax is nearer to my home. Gone are the days when you knew your Bank Manager. I have for a number of years been named on an account of a not for profit organisation that has to pay monthly banking charges because of the type of account we are forced to have. Several attempts to get these fees waived have been met with no understanding or real sympathy. Again Zero customer focus. Imagine my surprise yesterday when I went into the bank in an effort to deposit some foreign currency into my account, knowing that there would be fees and maybe not a favourable exchange rate, only to be told we don't do currency transactions, this was stopped several months ago. Another indicator that Virgin Money has Zero customer focus. As a major shareholder, Sir Richard Branson, a person who I used to admire would do better focusing on the business rather than space travel. Businesses need to focus on their customer base, in my successful business career we always understood that the customer with the £100 order was as important as the customer with £1,000,000. Loss of customer focus usually means the business will go downhill. Paul H Disgruntled and Dissatisfied Customer Reviewed on: 19th May 2022

Going down fast

I have banked with Yorkshire Bank for over 40 years. They have now decided they do not want my business and moved my account to Virgin Money. No reasoning has been given. Their Customer Services used to be OK, if sometimes a little hard to understand with the Scottish accents. They closed my local branch and told me to use another, then closed this and told me to use a 3rd, then just closed this one without telling me! My current and credit card accounts were visible together on the website and app, I now have to have 2 different apps, with different log in details, to see what is happening. I used to ping money direct from my current account to my credit card, I now have to set it up as a separate payee. I seriously doubt this bank will be around much longer. Reviewed on: 10th March 2022

Waste of time bank

Bank blocks account if you try to remove money! 3 times in one week! just tried to move a mislay £1000 and they wont let it go even though its going to my Daughter, You would think the bank is in trouble and doesn't have enough money to cover payments to its clients, I for one will close it as soon as i can get my money out now! They have lost out on deposits of Millions. Because of poor customer service! Reviewed on: 1st November 2021

Great customer service

All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them Reviewed on: 15th June 2021

Yorkshire's Great Bank

I have banked with the Yorkshire Bank for many years and in that time, the staff have always been, friendly , professional and informative. Reviewed on: 13th April 2021

Garbage bank

Since virgin money have taken over they have gone downhill RAPIDLY I’ve had to get the ombudsman involved twice and both times found in my favour. Reviewed on: 22nd January 2021

Great Bank, Great Service!

I have been with Yorkshire Bank since I had a children's account and their customer service regarding my current account has been nothing short of exceptional throughout the 10+ years I have been with them. It is, however, a shame that there are no physical branches in London as I now find it difficult to do anything which requires a physical presence. Reviewed on: 3rd May 2020

Helped me with fraud

My card was stolen and used fraudulently, I phoned Yorkshire bank, the first CSR told me that it wasn't fraud because the person had used my PIN. I told him this was impossible as my PIN I not written down and nobody else knows it. Still he insisted the PIN was used. After an hour of confusion I chatted to an online representative, who confirmed that the payments were made via contactless and to phone up again. I phoned again and another rep this time confirmed it was contactless and definitely fraud, 5 days later I have a new card and the money has been refunded. While I am happy to get it sorted I feel like if I hadn't have pursued them they would have just ignored my fraud report. Very disappointed with the customer service in this case and also the overdraft fees are pure extortion of the poor. Reviewed on: 8th February 2020

Fab service at Yorkshire Bank

I’ve been a customer here for years and whenever I need help their customer service team is so polite and helpful! Reviewed on: 7th February 2020

Easy to manage

Great online banking and customer service Reviewed on: 7th February 2020

Nice banking experience since 2 years.

I have been using Yorkshire bank since 2 years now and it is my primary bank. It’s awesome and I love the services that’s been offered. Reviewed on: 6th February 2020

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