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Yorkshire Building Society Reviews

Ratings based on 23 reviews Last review 5 days ago
3.78 / 5Great overall rating

Yorkshire Building Society's vision is to be the most trusted provider of Financial Services in the UK. We strive to achieve this by delivering financial security and long-term value to our members along with exceptional service. Smart Money People is...

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Yorkshire Building Society's vision is to be the most trusted provider of Financial Services in the UK. We strive to achieve this by delivering financial security and long-term value to our members along with exceptional service. Smart Money People is the place for Yorkshire Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Yorkshire Building Society Reviews (23)

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10th November 2018

Great support

You are informed over a month before your Bond matures and the various options are written out cleary. If you decide to remain and reinvest in their recommended deal you do not have to do take any action and the money is reinvested and the certificate...

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You are informed over a month before your Bond matures and the various options are written out cleary. If you decide to remain and reinvest in their recommended deal you do not have to do take any action and the money is reinvested and the certificate is posted to you a month later. If there is any queries and staff are very helpful and obliging either whether you are face to face or on the phone. I find it very helpful as I know the deal they offer is pretty good and I do not hae to take any action.

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6th November 2017

AT least unethical decision to close an old regular savings account

Suddenly announced that an old regular account was not only variable on the interest rate paid but also that they could get away with ending the bonus rate which had been paid for some years. To add insult to injury they closed the account, moved...

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Suddenly announced that an old regular account was not only variable on the interest rate paid but also that they could get away with ending the bonus rate which had been paid for some years. To add insult to injury they closed the account, moved balance into a new account favourable to them as still with the old single access. I am in the process of moving my accounts elsewhere.

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3rd March 2017

Rubbish

Calling the Mortgage Customer helpline was the worst experience ever,total lack of empathy and understanding, after I lost my job there was no help available after they kept me on the phone for ages, just pointed me to the CAB, clearly reading from a...

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Calling the Mortgage Customer helpline was the worst experience ever,total lack of empathy and understanding, after I lost my job there was no help available after they kept me on the phone for ages, just pointed me to the CAB, clearly reading from a scrip.

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27th January 2017

Worst customer service ever

My former partner and I have a mortgage with these sharks. My former partner still lives in the property and sadly she had a major stroke and cannot walk, read, write or speak properly . Customer services did not want to know and are now threatening...

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My former partner and I have a mortgage with these sharks. My former partner still lives in the property and sadly she had a major stroke and cannot walk, read, write or speak properly . Customer services did not want to know and are now threatening legal action including repossesion rather than grant her a 2 week extension. Disgraceful company.

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24th December 2016

Lovely people

i have been using this building society for more than 20 years and the staff know us by name and always ask after our family members and how we are doing , do loads of charity work for chosen charities and so very helpful at getting the best returns...

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i have been using this building society for more than 20 years and the staff know us by name and always ask after our family members and how we are doing , do loads of charity work for chosen charities and so very helpful at getting the best returns possible that we are happy to use a most pleasant and effecient place

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25th October 2016

So rude, totally put off using them!

I called the Yorkshire Building Society to check some things prior to arranging a meeting with one of their advisers in branch for a mortgage application, but the man was so rude, instead of listening to my query and attempting to help in any way, he...

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I called the Yorkshire Building Society to check some things prior to arranging a meeting with one of their advisers in branch for a mortgage application, but the man was so rude, instead of listening to my query and attempting to help in any way, he was abrupt and did not seem interested in assisting me. I've no patience for such appalling customer service, I'll be going elsewhere.

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6th February 2016

Friendly, Efficient and helpful

I would just like to say that the staff at our local branch of the Yorkshire Building Society are always welcoming, friendly and helpful. I am very happy with the service I receive. My daughter recently misplaced her ATM card and the staff were very...

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I would just like to say that the staff at our local branch of the Yorkshire Building Society are always welcoming, friendly and helpful. I am very happy with the service I receive. My daughter recently misplaced her ATM card and the staff were very kind and sorted out the problem immediately and efficiently. It was a very simple procedure without any fuss and she had a new card within 3 days. Excellent service :D

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5th December 2015

Banking in a good way ...........

The staff at the Yorkshire Building Society in Prestatyn branch are second to none. They always make you feel valued and go out of their way to help you. It feels like banking in a good way, and not just about profits and large salaries and bonus for...

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The staff at the Yorkshire Building Society in Prestatyn branch are second to none. They always make you feel valued and go out of their way to help you. It feels like banking in a good way, and not just about profits and large salaries and bonus for bankers.
I also recommend their online banking, it is very easy to use and for me so far trouble free.