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Yorkshire Building Society: Savings reviews

Name: Savings
Rating: 4.26 (85 reviews)

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4.26

Based on 85 reviews, last reviewed 6th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

13%

2 star

14%

Latest highest rating:

5

Simple account set-up and great rates Simple account set-up and great rates Reviewed on: 6th February 2025

Latest lowest rating:

1

Poor ID checking I opened a new account having been a member for years and they asked for new ID which they wouldn't accept Reviewed on: 21st June 2024

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About this product

Yorkshire Building Society savings reviews can help you to find out more about life at Yorkshire Building Society. How easy is it to contact Yorkshire Building Society? And how friendly are they? Our Yorkshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Yorkshire Building Society Savings reviews (85)

Review of the Yorkshire Building Society, Savings:

Bereavement

They were very helpful when my husband died. Reviewed on: 24th May 2024

Great interest rates

I keep an eye on rates and all year they have been miles ahead of their competitors on easy access savings rates Reviewed on: 9th March 2023

Respect loyalty

Great building society, top loyalty accounts with great personal customer service! Reviewed on: 9th March 2023

Mutual society with great customer service

Local branch with great staff and savings rates. Reviewed on: 27th February 2023

Best interest rates

Consistently seem to be the best interest rates for easy access savings from a bank I've actually heard of Reviewed on: 16th February 2023

Rubbish building society

Disgusting bank, treats vunerable adults with no care, taken cards away so forced use rubbish books, staff lazy clueless and ceo same no reply to complaints, do not use ybs go else where disgusting place to bank Reviewed on: 15th February 2023

Yorkshire continue to have great products for both new and existing members

They constantly raise their interest rates for existing products to keep them competitive and also provide outstanding exclusive savings to reward loyal members. Reviewed on: 1st February 2023

Falsely promise interest rate increases and ignore emails

Yorkshire BS promised to 'Increase the interest rate on the majority of its variable rate saving accounts by at least 0.25%on the 5th April' I left funds in two variable rate accounts on the basis of this promise. For several days after the 5th April I checked the rates, which did not increase. Looking at all the variable rate accounts, I found that the only one to go up was a childrens account. This is certainly not an increase to the majority of variable rate accounts. I emailed all this information to them a week ago, asking for an explanation. I pointed out that the false promise has cost me money as I would have transferred both accounts to a bank offering much better rates a month ago. They have ignored my email. The false, fraudulent promise is STILL coming up on their website. Make your own decision as to whether this is a company you wish to trust with your savings. I am closing both accounts and will look into reporting them to the relevant authority. Reviewed on: 14th April 2022

Misuse of the word "loyalty"

I don't get it. They launch a "loyalty" ISA for existing customers. Then the next year they launch another one with the exact same name with a better rate. The rate on the old one doesn't go to the new rate. And if you have the first one, when it ends, it kicks out into a standard ISA. There is no easy way to change that or request it goes to the new loyalty one with the better rate. When you question it they just tell you how to transfer to another provider. So the ISA we've held with YBS since ISAs wer invented, they suggest we move somewhere else? If it wasn't irritating, it would just be laughable, it feels like the basis for an essay question in a customer service course.... Reviewed on: 12th April 2022

Withdrawn Direct Debit Facility

I've been with YBS for 20 years and they've suddenly decided to withdraw all Direct Debits and Standing Orders. They've told me I can use Switch to move them to another bank account, but it's not possible from my YBS account. I'll have to phone 30 different companies and change everything over, really bad service wouldn't recommend them to anyone and I'll be closing all my accounts and moving my mortgage to a different lender. Avoid at all costs Reviewed on: 3rd October 2021

Outstanding customer service

I hold several accounts with different banks and building societies, but by far the friendliest and most helpful is the Ashton-Under-Lyne branch. Never had an issue with them and they have always done what I requested. Reviewed on: 9th June 2021

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