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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Excellent

Easy to get a quote online and doesn't push your to accept the loan. Reviewed on: 6th March 2026

Quick & easy application process.

Quick & easy application process. Instant decision & funds received within an hour. Great experience. Thanks Reviewed on: 6th March 2026

First Prompt and professional class

First class very quick to resolve my account Reviewed on: 6th March 2026

Simple, fast and easy to use, very happy

Simple, fast and easy to use, very happy Reviewed on: 6th March 2026

Just so happy with the whole thing, great service

Just so happy with the whole thing, great service Reviewed on: 6th March 2026

Got a loan from Zopa within seconds.

Got a loan from Zopa within seconds. Very fast indeed. No issues at all. Reviewed on: 6th March 2026

A quick and easy way to get a loan

A quick and easy way to get a loan Reviewed on: 6th March 2026

Friendly and helpful customer services

Friendly and helpful customer services Reviewed on: 6th March 2026

A really fast easy loan with easy repayments and abi...

A really fast easy loan with easy repayments and ability to change direct debit dates / details etc Reviewed on: 6th March 2026

No empathy for a tiny mistake and no customer care team

Every month, I put money in an easy access pot to keep it aside to pay bills, it's peanuts to ZOPA but a lot to me. However, this month I accidentally clicked too quickly and transferred it to a 31 fixed savings pot. I spoke to several people trying to explain this, and that they could see it was an accident if they just looked at my monthly history. But no-one had an ounce of empathy, even when I complained and escalated it. this £800 is nothing to Zopa, but it means that I can't pay me rent or bills this month and now I'm desperate. I tried to explain this to Zopa, but their policies mean that whoever I spoke to act like robots following their silly policies and don't treat customers with empathy or respect over what was a silly mistake. Thanks for ruining my life Zopa! I hope your lack of customer care and empathy proves to be your long term downfall! Reviewed on: 29th January 2026

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