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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

The best service helped me and explained everything...

The best service helped me and explained everything to me the best customer service and an instant decision thank you Reviewed on: 18th January 2026

ABSOLUTELY BRILLIANT: When I was looking to buy a ca...

ABSOLUTELY BRILLIANT: When I was looking to buy a car I first went to my bank of over 25 years ! It took 2 weeks for them to get in touch with me and the following week after that I was doing the chasing. I couldn’t believe it, the service from my own bank was appalling and I wrote to them to tell them exactly that. while searching for a car loan on the broader market I found Zopa and have not looked back, it was the best choice I have ever made. The whole experience was completely stress free, professional emensely quick and thorough. I have the App which is brilliant where I can track everything and check out offers available and can get help in a matter of minutes. I would recommend Zopa to everyone as the whole thing was actually a pleasure to complete especially as today’s customer service is practically non existent - WELL DONE ZOPA it was actually really was a pleasure to do business with you Reviewed on: 18th January 2026

A good service - great service - easy to access...

A good service - great service - easy to access Reviewed on: 18th January 2026

GREAT COMPANY TO DEAL WITH

Application processed quickly and efficiently. There was no agonising wait for a decision and the customer service representative was friendly whilst remaining professional. Repayments are affordable, it's easy to check your account on line and if you want to make additional payments you can fo so without incurring penalties Reviewed on: 18th January 2026

customer care mated to borrowed lifestyle experience

customer care mated to need sensitvely Reviewed on: 18th January 2026

I've found them to be very good.

I've found them to be very good. I get email updates, I can see from the app exactly how my finance is working and it's good. They are also very helpful. Reviewed on: 18th January 2026

excellent all round and no messing about.

excellent all round and no messing about. Reviewed on: 18th January 2026

Easy application .

Easy application .. great service .. Reviewed on: 18th January 2026

Easy loan application and quick loan into bank.

Easy loan application and quick loan into bank. Reviewed on: 18th January 2026

Great to use easy to apply for products all clear an...

Great to use easy to apply for products all clear and easy to use Reviewed on: 18th January 2026

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