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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Home alone

Excellent service from your team. Reviewed on: 17th January 2026

Easy, smooth and competitive

The application process was easy. The decision was made quickly and the app and clarity of fees and repayment process is excellent Reviewed on: 17th January 2026

Very good excellent customer service

Very good excellent customer service Reviewed on: 17th January 2026

Relax - use zopa

Zopa is easy to use a handy way of tidying up your finances Reviewed on: 17th January 2026

First Class

They listen and help is there if need Reviewed on: 17th January 2026

Very easy and straightforward.

Very easy and straightforward. Good communication. Reviewed on: 17th January 2026

Clear and simple

Zopa have always made things clear and simple to understand. Direct he's or no's to products that you are looking for. Contact when needed and easy to reach. Great service and great value. Reviewed on: 17th January 2026

so great to do business with.

Quick and easy and so great to do business with. The process and the website makes everything a breeze. Reviewed on: 17th January 2026

Great experience

Easy informative and quick. I understood all my options and the app is easy to use. Reviewed on: 17th January 2026

Recommended from all angles

From a personal perspective the representatives of Zopa that I interacted with were very friendly and engaging. Conversely they were also professional, thorough and organised. Every part of the process was straightforward and ran like clockwork. I’d have no hesitation in recommending them to my peers. Reviewed on: 17th January 2026

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