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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Excellent customer service and easy to use account

Excellent customer service and easy to use account Reviewed on: 16th January 2026

Excellent service very customer orientated

Excellent service very customer orientated Reviewed on: 16th January 2026

A very professional, friendly and quick response to...

A very professional, friendly and quick response to my application. Zopa lend responsibly and fairly. Reviewed on: 16th January 2026

Excellent service from start to finish.

Excellent service from start to finish. Great communication that’s straightforward and easy to understand. Transparent rates and payments couldn’t ask for more Reviewed on: 16th January 2026

Zopa App is amazing for managing your loan

Zopa App is amazing for managing your loan, the features are great and their customer support is brilliant. Very easy to manage outgoing payments, changing dates and no extra charges for paying early Reviewed on: 16th January 2026

Great experience so far.

Great experience so far. Really detailed app that shows exactly what you need to know Reviewed on: 16th January 2026

They have a really strong proposition and it helps s...

They have a really strong proposition and it helps support people who may not be able to get the lowest rates on the high street but with Zopa can still get a really competitive deal. Their app is forward thinking and I personally think the best on the market as it helps support overpayments and learning more around my finances. Reviewed on: 16th January 2026

Completely hassle free and fast.

Completely hassle free and fast.. friendly and efficient, would highly recommend Zopa . 5 star service. Reviewed on: 16th January 2026

Very good service excellent good online service grea...

Very good service excellent good online service great customer service Reviewed on: 16th January 2026

Very simple exercise.

Very simple exercise. No hidden catches. Reviewed on: 16th January 2026

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