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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Very efficient and effective customer service

Very efficient and effective customer service Reviewed on: 16th January 2026

Very good sevice

Zopa have been fantastic easy pleasant to deal with & very happy outcome with both card & loan Reviewed on: 16th January 2026

Really easy application process and money available...

Really easy application process and money available immediately. Great customer service and good app Reviewed on: 16th January 2026

Zopa loans

I applied for a loan to assist me and they ran through the process with me with no otobkens Reviewed on: 16th January 2026

Value for service

Can’t fault the communication from Zopa, excellent communication and straight forward process when making an application, love the updates as well on what’s on offer Reviewed on: 16th January 2026

Great service

Easy to apply. Quick process. Easy to manage repayments online. All round great service. Wouldn’t hesitate to recommend to friends and family. Reviewed on: 16th January 2026

ZOPA is good value and the app really easy to use.

ZOPA is good value and the app really easy to use. Also great customer service. All in all I am delighted wuth the service Zopa gives. Reviewed on: 16th January 2026

I have always had a good service including when i ha...

I have always had a good service including when i have had to phone. Reviewed on: 16th January 2026

A Company you can depend on

Taken two loans with Zopa, both times the best option! Best rates and unmatched customer service Reviewed on: 16th January 2026

Brilliant experience.

Brilliant experience. Very reasonable and prompt service. Reviewed on: 16th January 2026

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