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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Fast and efficient

simple , straight forward, got what and when I asked, no fuss and no constant contacts, great service, easy and safe on line, phone contact straightforward , person focused. Reviewed on: 24th April 2025

Online application was quick once I sent all require...

Online application was quick once I sent all required document for the processing of my personal loan Reviewed on: 24th April 2025

Superb service, easy to use apps

Superb service, easy to use apps Reviewed on: 24th April 2025

Excellent customer service

Obtaining the loan online was easy and professional. I ran onto a minor problem submitting my ID and when I called they had a solution which instantly worked. Aafter passing that hurdle the rest was easy and the loan money was in my account by 6pm that evening. Reviewed on: 24th April 2025

Had a loan very good service nice people to talk to...

Had a loan very good service nice people to talk to would recommend to everyone Reviewed on: 24th April 2025

Great service very efficient

Great service efficient understandable Reviewed on: 24th April 2025

Zopa - Personal Loan

I found the whole process was made easy for me which made my experience great. The customer service is fantastic and I would fully recommend Zopa Reviewed on: 24th April 2025

Excellent app.

Excellent app. Information at your finger tips Reviewed on: 24th April 2025

Outstanding organisation, smooth application process...

Outstanding organisation, smooth application process throughout and the customer service is excellent. The app is initiative and easy to follow. Reviewed on: 24th April 2025

I have never had a problem.

I have never had a problem. They’ve been so good. Reviewed on: 24th April 2025

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