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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Good easy to use online.

Good easy to use online.Good offers and kept updated through proceedings Reviewed on: 19th April 2025

First experiences of dealing with Zopa back in Octob...

First experiences of dealing with Zopa back in October 2021 were very good. The company seemed very efficient,helpful and we were well pleased. Two loans were taken out For £14k and £10k. They have both been paid down monthly and now stand at only £2293 and 3832 respectively. The loans are almost paid up. Meanwhile, we have been email-shotted constantly about new products and invited to take out new loans. When we responded recently we were turned down and Zopa tried to refer us to a sub prime lender. This is disgraceful - we have a PERFECT record and our credit standing is very high. This leaves us wondering just WHO Zopa considers lending money to these days ?? WE should have been a VERY easy decision indeed. When we have paid off these current loans we won't be returning to Zopa. We consider that Zopa does not deserve our support and loyalty. Reviewed on: 19th April 2025

Excellent service user friendly App and very clear i...

Excellent service user friendly App and very clear in what you receive. Have also started saving in Saving account again user friendly . If you’re under pressure or generally require funds loan or credit found Zopa perfect Thank you Reviewed on: 19th April 2025

Great Loan Options, Excellent App to See Progress

I took out a loan with Zopa to cover roof repairs and car finance at a lower interest rate. Love using the app which shows the progress over time, the amount I am payng and the amount left Reviewed on: 19th April 2025

No issues or problems.

No issues or problems. Easier application and decision,in bank when stated Reviewed on: 19th April 2025

Supportive and straightforward.

My experience with Zopa has been most straightforward. Their communications are clear and easy to understand and their manner is always supportive. They do combine a rigorous approach with a very approachable and easy style. Reviewed on: 19th April 2025

Very professional company quick and easy to use.

Very professional company quick and easy to use. Reviewed on: 19th April 2025

very friendly customer service

very friendly customer service who are always willing to help in anyway they can Reviewed on: 19th April 2025

Excellent, easy and quick!

Excellent, easy and quick! Will use Zopa again! The app is also super easy to use. Reviewed on: 19th April 2025

the credit cushion!

Zopa has that excellent feature of the credit cushion! Making sure that you have that money for emergencies. Reviewed on: 19th April 2025

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