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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.94 (68052 reviews)

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4.94

Based on 68,052 reviews, last reviewed 20th Mar 2026

273900% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smart ste Fantastic service 10 out of 10 would recommend to all thank you for helping me out Reviewed on: 20th March 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Zopa Personal loan reviews (68052)

Just so happy with the whole thing, great service

Just so happy with the whole thing, great service Reviewed on: 6th March 2026

Got a loan from Zopa within seconds.

Got a loan from Zopa within seconds. Very fast indeed. No issues at all. Reviewed on: 6th March 2026

A quick and easy way to get a loan

A quick and easy way to get a loan Reviewed on: 6th March 2026

Friendly and helpful customer services

Friendly and helpful customer services Reviewed on: 6th March 2026

A really fast easy loan with easy repayments and abi...

A really fast easy loan with easy repayments and ability to change direct debit dates / details etc Reviewed on: 6th March 2026

No empathy for a tiny mistake and no customer care team

Every month, I put money in an easy access pot to keep it aside to pay bills, it's peanuts to ZOPA but a lot to me. However, this month I accidentally clicked too quickly and transferred it to a 31 fixed savings pot. I spoke to several people trying to explain this, and that they could see it was an accident if they just looked at my monthly history. But no-one had an ounce of empathy, even when I complained and escalated it. this £800 is nothing to Zopa, but it means that I can't pay me rent or bills this month and now I'm desperate. I tried to explain this to Zopa, but their policies mean that whoever I spoke to act like robots following their silly policies and don't treat customers with empathy or respect over what was a silly mistake. Thanks for ruining my life Zopa! I hope your lack of customer care and empathy proves to be your long term downfall! Reviewed on: 29th January 2026

Gave decision quickly

Gave decision quickly processed the application within a couple of days money was in bank Reviewed on: 24th January 2026

Trusted and reliable .

Trusted and reliable . Can recommend to a friends. Easy and fastest way the processes Reviewed on: 23rd January 2026

Still using your service's so big thumb's up

Still using your service's so big thumb's up Reviewed on: 23rd January 2026

Highly recommended

Professional, simple. Great value Reviewed on: 22nd January 2026

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