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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69089 reviews)

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4.91

Based on 69,089 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69089)

Zopa are my provider of choice.

Zopa have been my provider of choice for a number of years. They keep me fully informed of progress, issue timely updates and are keen to ensure that the customer experience is second to none. I have recommended Zopa to family and friends looking for personal loans, financial help and matters of finance for a few years now. Reviewed on: 5th March 2024

Easy application, no fuss and customer friendly

Easy application, no fuss and money came through quicker than we expected. Clear information and easy to use portal. Reviewed on: 5th March 2024

Great experience, would definitely recommend to frie...

Great experience, would definitely recommend to friends and family, and would definitely take another loan out with Zopa in the future if I needed to! Great experience, very clear about what is owed and how much the interest is! Reviewed on: 5th March 2024

Good communication with customers.

Good communication with customers. Reviewed on: 5th March 2024

Very quick to review your credit limit and reply you...

Very quick to review your credit limit and reply you for loan. Reliable and professional service. Reviewed on: 5th March 2024

My second loan with Zopa - great communications and...

My second loan with Zopa - great communications and regular updates via the app - easy to apply and great service - thank you Reviewed on: 5th March 2024

Really efficient and sorted quickly

Really efficient and quickly done . Reviewed on: 5th March 2024

Extremely professional yet friendly and efficient.

Extremely professional yet friendly and efficient. The process was great, however I would have preferred a lower interest rate, but I suppose lots of people say that. I am great full to Zopa for the help I received from the Team.......Thank you all. Reviewed on: 5th March 2024

I applied for a personal loan and the service I rece...

I applied for a personal loan and the service I received was excellent. Polite and knowledgeable staff Reviewed on: 5th March 2024

Excellent service

I found the whole process from start to finish a beeeze, i was kept up to up to date throughout. when i did need to call, it was quick and easy, the telephony agents were very knowledgeable and polite. overall, i had a very positive experience setting up my loan. Reviewed on: 5th March 2024

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