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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (1809 reviews)

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4.90

Based on 1,809 reviews, last reviewed 1st Aug 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Honest and hard-working. 118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with ... Read more Reviewed on: 15th June 2025

Latest lowest rating:

1

Dreadful to deal with. Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling... Read more Reviewed on: 1st August 2025

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1809)

Awesome!

The best online bank,Moneze! I haven't the best experience whit them. They are correctly and have good offerts. Reviewed on: 30th January 2019

Very good

Is the best , i am glead to have the posibiliti to work whit them Reviewed on: 30th January 2019

Good condition

It's a good company, and I trust when I send the money Reviewed on: 18th January 2019

High fees but great customer service

Easy access to money but excessive APR fees. Reviewed on: 6th November 2018

Avoid!

Easy enough to get the loan, but when I paid it off early in full, the trouble began! First they didn’t update their systems to reflect that the loan was settled (In fact my account is £20 in credit). Although, when I called up they acknowledge that it is. They finally update after 3 weeks and 4 phone calls later. However, they update it incorrectly and now say that I’m in debt to the tune of £1,200 and 2 payments behind! I have called up a total of 6 times and although, on their end, my account is showing as settled I get 2 texts a day and emails threatening my credit rating with a default due to my “arrears”! I’m sick and tired of dealing with this company, as it really shouldn’t be this hard to settle a debt with them. I have never had an experience like this with any other company. To this day they still can’t give any kind of time frame as to when they will resolve the issue. Never again. Avoid! Reviewed on: 31st August 2018

Good product

Good terms and loan duration is just perfect for me to repay it. Reviewed on: 4th August 2018

Near 100% APR

Why is this so expensive when banks charge a fraction of this cost? Disgusting rates. Reviewed on: 16th May 2018

good conpany

They advertise as they say and offer what they say Reviewed on: 8th November 2017

Quick and easy

Easy to apply and quick decision and get find in the same day. Reviewed on: 17th October 2017

Quick big help!

Short notice loan was paid out the same day. Helped me out big time, big weight off the shoulders thank you. Reviewed on: 2nd July 2017

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