Write a review

118 118 Money: Personal Loan reviews

Name: Personal Loan
Rating: 4.84 (935 reviews)

View other 118 118 Money products

4.89

Based on 935 reviews, last reviewed 16th Apr 2025

81300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

My experience NMC Fast easy and was everything that it said in the advertisement so I can’t say anything negative regarding my experience with 118118 Reviewed on: 16th April 2025

Latest lowest rating:

2

Complain Hi .Every time I have a problem some bot contacts me! I filed a complaint that contrary to the credit agreement you charged the first installment on A... Read more Reviewed on: 16th April 2025

Read all reviews Write a review

About this product

Are you trying to determine whether 118 118 Money Personal Loans offer good value for money? At Smart Money People, we collect reviews of 118 118 Money Personal Loan in order to help you make an informed decision. If you're an existing 118 118 Money customer, please share your experience and let others know what you thought of their Personal Loan.

Review 118 118 Money: Personal Loan now

Help others make smarter decisions by sharing your own experience.

Write a review

118 118 Money Personal Loan reviews (935)

Not the best

Hard work, not great rates or terms Reviewed on: 12th June 2020

helpful

when I signed up for 118 118 money i was excepted in a matter of weeks. the money i loaned helped me and my family i am so thankful Reviewed on: 10th June 2020

Brilliant customer service

Provided a final outcome on minutes with detailed information into how thinks would proceed Reviewed on: 27th April 2020

Early settlement - denied!

I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them instead... well i did try, nobody picking the phone! From the loan agreement: "Pursuant to Section 94 of the Consumer Credit Act 1974, You have a right to repay the loan early at any time in full or in part." Since i am bying denied the right to repay it early and therfore lose money because now i have to pay more... I am going to contact trading standards. I will also leave the very same review on every possible review site i can find them on. People need to be aware of how they treat their customers! Reviewed on: 9th April 2020

Thanks for not caring

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty vehicle accident, I went out of my way despite being in hospital injured to notify them I would have 0 income for 2+ months as I'd be on sick leave, for them to be the only company I've ever met who continues to default you and add arrears. Complains go nowhere and you get the response it's policy allot and you even get defaults if your on a payment plan so even when you go back to normal payments your never out of arrears. I have worked with other companies and I've never known a back handed view like this.. Ever. IF YOU FALL ON ANY HARD TIMES THEY WILL MAKE YOUR LIFE HELL. You'll spend most of your time stressed. Ill... Pay us..... Lost you job... Pay us.... Nearly died... Who cares pay us. I'm not exajerating this has been my experience since my accident dealing with this company. My advice go somewhere else for your loan, they dont care about you or any accidental circumstance changes. Unsympathetic and disgusting Reviewed on: 11th February 2020

Bad

Closed account early without letting me know sent debt more then I owed to Carr’s recovery Reviewed on: 10th February 2020

Fantastic service

Great service, quick and easy , great customer service too Reviewed on: 9th February 2020

Terrible Company

I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this company!! Reviewed on: 18th October 2019

poor

terrible service. would not use again Reviewed on: 2nd September 2019

Helped in hour of need

Application quick and easy, no stress. Fair repaying options. Reviewed on: 9th June 2019

Review 118 118 Money: Personal Loan now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Loans
from Cambrian Credit Union 5.00 from 1 reviews
Personal Loans
from Lending Works 4.06 from 6 reviews
Personal Loan
from RAC 3.92 from 6 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

118 118 Money: Personal Loan reviews

81300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review 118 118 Money: Personal Loan now

118 118 Money Personal Loan reviews (935)

Not the best

helpful

Brilliant customer service

Early settlement - denied!

Thanks for not caring

Bad

Fantastic service

Terrible Company

poor

Helped in hour of need

Review 118 118 Money: Personal Loan now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024