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1st Central: Car Insurance reviews

1.50
Based on 847 reviews, last reviewed 15th Nov 2024
No new 5 star reviews
in the past 90 days
29% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024
Phillip Richardson 's avatar
Phillip Richardson

Latest lowest rating:

1

Ok where do I start ! Ok where do I start !!!!!! If you want to get car insurance then look else where !!!!!!!!! I have spent more time on the phone trying to get help with... Read more Reviewed on: 15th November 2024
Kevin's avatar
Kevin

About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

1st Central Car Insurance reviews (847)

Review of the 1st Central, Car Insurance:

Good Work

5
Great customer service and value for money Reviewed on: 13th January 2019

The Worst Insurance Company, Awful, Greedy, Deceitful,

1
Why do 1st Central do their so called checks after the cooling off period. I would have cancelled immediately. I purchased this insurance via a comparison site and forgot to update that I am now retired, and to update this info , I am being fined £338.74. This is extortionate, and they have my card details which I will not be authorising. These people are greedy and are not cheap at all. If I had seen these reviews, I would not have purchased. I WILL SPREAD THE WORD: DO NOT GO ANYWHERE NEAR THESE PEOPLE. I could have rated a negative number if possible. Why so many bad reviews, there must be a problem. I am so angry that I will review these people everywhere!!! Reviewed on: 30th August 2024
Reply from 1st Central Hi J U, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like us to look into this further for you, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 2nd September 2024
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1st Central

I found joining them easy.

4
I found joining them easy. answered the phones quickly and helped me purchase insurance swiftly Reviewed on: 28th August 2024
Reply from 1st Central Hi Katy, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 2nd September 2024
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1st Central

I was mis-sold a change to my policy, having answere...

1
I was mis-sold a change to my policy, having answered their questions the way their system had them setup. Then told it was non-refundable and non-changeable, even though i had just made a change. As soon as i can i will be cancelling my policy and finding another insurer. I say as soon as i can because they tell me my policy is currently "locked". I've made no claims, just tried to add a driver through their website. Heaven help anyone who actually needs to make a claim. Reviewed on: 26th August 2024
Reply from 1st Central Hi Nige, Thank you for your feedback and we're sorry that the set-up of your adjustment hasn't been as smooth as we'd have hoped. If there's anything you'd like us to look into with regards to your policy please contact us by sending an email to [email protected]. Please remember to include your policy number, claims reference number, email, name, DOB and details of what's gone wrong and we'll do our best to put it right. Ashley Response date: 27th August 2024
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1st Central

good price & cover service and contact with me good...

4
good price & cover service and contact with me good would recommend Reviewed on: 25th August 2024
Reply from 1st Central Hi Barry, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 27th August 2024
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1st Central

Very straight forward switch from a more expensive r...

5
Very straight forward switch from a more expensive renewal Reviewed on: 24th August 2024
Reply from 1st Central Hi G, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 27th August 2024
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1st Central

Simple insurance, managed online.

4
Simple insurance, managed online. Competitive prices. Reviewed on: 23rd August 2024
Reply from 1st Central Hi Leanne, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 27th August 2024
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1st Central

Excellent value with no hidden costs

5
I have had a few policies with 1st central and they have always stood out. They have great communication and regular updates without being overbearing. The policy portals are easy to use with quick access to all documents associated with the policy. With excellent value for money and no hidden extras. Reviewed on: 23rd August 2024
Reply from 1st Central Hi Tillytot, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 27th August 2024
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1st Central

Hassle to begin with but stuck with them!

4
When creating a quote, I accidentally wrote the wrong date in a box and my goodness, it kicked off a chain of events where I had to provide bits of paperwork I’ve never had to provide to any insurance companies before (I’ve been driving for 16 years). So trying to start the insurance was a lot of hassle. HOWEVER I’ve had to change parts of my policy throughout the year e.g. adding on my husband, changing car and it is very simple and straightforward on the app! A competitive quote again this year so I am staying with them. Reviewed on: 23rd August 2024
Reply from 1st Central Hi Francesca, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 27th August 2024
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1st Central

Best car insurance company

5
Going to be my second year with 1st central, and I am very happy with the Company. It is the best one out there, I would recommend one million time of her to everyone Reviewed on: 23rd August 2024
Reply from 1st Central Hi es, Thank you for renewing with us. We’re happy to have you on-board for another year Response date: 27th August 2024
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1st Central

Wish we had read all the bad reviews on here for the...

1
Wish we had read all the bad reviews on here for the company, before we took a policy out for my son ,customer service staff not helpful, some were rude put the phone down on us ,cost us 135.00 pounds to cancel a policy we only used for a month, but that's a small price to pay ,better companies about, would not recommend this company to anyone Reviewed on: 17th August 2024
Reply from 1st Central Hi Ma w, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 20th August 2024
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1st Central

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