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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.4 (43 reviews)

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1.63

Based on 43 reviews, last reviewed 2nd Dec 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

28%

3 star

2 star

63%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

Rubbish company. Rubbish company. They tried to claim i needed work doing, when it didn't. Coincidentally the 'extra' work was not covered and I needed to pay before a... Read more Reviewed on: 2nd December 2025

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

247 Home Rescue Home Emergency Plan reviews (43)

Review of the 247 Home Rescue, Home Emergency Plan:

No cover at all

Where do I start? To keep things simple: 1- I thought I had managed to get cheap boiler cover. It turned out they don't cover you if they discover any faults during the regular maintenance check. Boiler capped off without a proper service being done. I had to pay separately for an independent gas engineer who fixed my boiler and carried out a proper service. 2- I was offered an inhibitor for the inconvenience when the engineer failed to show up to a previous appointment. I phoned up afterwards to chase and I was advised that that a manager would phone me back. Several weeks later no manager called. 3- I logged a complaint and was offered a two months reduction on my bill in addition to receiving the inhibitor. I agreed to this. However, after agreeing that it did not make sense for me to have to renew my contract and wait for another annual service, the company agreed to send an engineer to insert the promised inhibitor but then retracted the offer of two months credit. 4- I was outraged that they would retract a previous agreement (retracting all of £10 from the compensation agreed which I found insulting!!!) and asked for details of how I could complain to the Ombudsman. They responded that this part of the cover is not covered by the Ombudsman so I could either like it or lump it effectively. This is despite the fact that their sales team assured me before I purchased cover that I would be covered by the ombudsman. I've realised that I am dealing with cowboys! Reviewed on: 16th June 2023

Review

great cover great customer service Reviewed on: 1st September 2019

1000000

Holedey im have plis help me anit mone Reviewed on: 2nd February 2019

I glad ..

I haven't nice experience with this bank online ., Monese.,! Reviewed on: 30th January 2019

Excellent

Excellent service , would highly recommend Reviewed on: 13th January 2019

Excellent

great service from start to finish Reviewed on: 7th September 2018

Rip off boiler cover policy that they try to charge you extra for

Absolutely ridiculous! Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it. Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine. Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet! I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue. I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery. If I didn't have service plan with them I would be better off! To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!? I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!? Reviewed on: 27th July 2018

Superb

Brilliant service ..... emaxing helpful Reviewed on: 19th May 2018

Amazing

It was a fab experience. The service was amazing and the staff personable. Reviewed on: 11th February 2018

Good company

Great company fab service , always answer the phone and not on the phone on hold and sent engineers quickly. Reviewed on: 6th November 2017

Pretty good

Good customer service and quick response. Could be cheaper Reviewed on: 17th August 2017

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247 Home Rescue: Home Emergency Plan reviews

No new 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

247 Home Rescue Home Emergency Plan reviews (43)

No cover at all

Review

1000000

I glad ..

Excellent

Excellent

Rip off boiler cover policy that they try to charge you extra for

Superb

Amazing

Good company

Pretty good

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