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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (278 reviews)

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4.90

Based on 278 reviews, last reviewed 16th Jan 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Five Star Service. I am delighted with Chorley’s service. Mark Rothwell is an outstanding mortgage advisor, he took the time to make sure I understood the options availa... Read more Reviewed on: 16th January 2026

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

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Chorley Building Society Mortgages reviews (278)

Professional Mortgage Provider After Retirement

I was looking for a Mortgage after having to take early retirement at 55+years and had convinced myself that it would not be possible. I contacted Chorley Building Society and they reassured me that it was possible and at an affordable monthly amount! They were so professional and helpful and I would recommend them to friends and family. Reviewed on: 27th February 2023

excellent customer service

Simple to understand correspondence, excellent customer service! Reviewed on: 27th February 2023

A building society that works like a community

The house we wanted had been rejected by high street lenders due to its size and scope and Chorley looked at us and the house individually rather than just the numbers on a spreadsheet. They looked after us and checked in on us all through the process. Reviewed on: 27th February 2023

Fantastic customer communication and support.

Quick, easy to understand communications and straightforward processes thoughout our remortgage, The Chorley have been fantastic throughout, what has been an otherwise protracted transaction. Reviewed on: 27th February 2023

Trusted Mortgage Provider with no surprises and honest approach

I have had a mortgage with. Chorley BS since moving to the area over 12 years ago. When I first applied for the mortgage, they were extremely helpful and provided a friendly service with excellent local knowledge. The service has remained impeccable since then and I have renewed my mortgage with them ever since. Although their rates are not the cheapest out there, the service they provide gives me a hassle free way of guaranteeing I can renew my mortgage, without the aggregation involved with other lenders. Reviewed on: 27th February 2023

Brilliant offer and great customer service.

We were happy with the mortgage options and the process was smooth and quick . Great customer service. Reviewed on: 27th February 2023

Great customer focused solutions

The advisers at Chorley genuinely care about getting it right for the customer. They have excellent follow up to ensure you are looked after. Reviewed on: 27th February 2023

Just the best

We have had our mortgage with Chorley for many years this is our second mortgage house with them we sold our first house and decided to stay with them they are always at the end of the phone to speak to they go out of there way to help you with excellent customer care can’t fault Chorley excellent in all aspects Reviewed on: 27th February 2023

Excellent caring service

The service at Chorley is of the highest standard. Staff really care about helping you and answer any questions swiftly and in a way that ensures you understand everything and ultimately guide and help you to make the best possible decisions when choosing your mortgage. The best out there and I am so glad I am a customer. Best service from a building society I have ever received. Reviewed on: 27th February 2023

First time buyer

Clear information, helpful and prompt responses Reviewed on: 27th February 2023

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