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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (261 reviews)

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4.90

Based on 261 reviews, last reviewed 25th Jul 2025

81% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

My partner and I were under an extremely tight deadl... My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were noth... Read more Reviewed on: 25th July 2025

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

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Chorley Building Society Mortgages reviews (261)

Chat re change of mortgage product

Candice was extremely helpful. She immediately understood our situation and offered us alternative approaches to achieve our objective. She talked it through carefully and helped us to make the best choice for us. Reviewed on: 22nd February 2023

Great costumer service

Mortgage advisor and Underwriter Kate Shawcross has provided exceptional support for our product review and the extension of our mortgage term. She has been friendly, efficient and answered all of our questions fully and in a timely manor. We also appreciated Kate's flexibility with scheduling phone calls. When we requested longer to make a decision on products she was supportive and happy to reschedule a meeting. Overall great costumer service and a wonderful experience, thanks Kate! Reviewed on: 20th January 2023

Detailed application dealt with quickly

From application to completion dealt with quickly - very impressed with service! Reviewed on: 30th August 2022

Outstanding service

Chorley Building Society have been an absolute pleasure to deal with. Every step of the way has been made smooth and easy by the wonderful, friendly and exceptionally helpful staff. The service is second to none, and I feel that I can really trust the advice and options given to me when recently renewing my mortgage term. I have the confidence that they really know what they are talking about and I genuinely feel safe and secure and very happy that I have my mortgage with such a reputable building Society. A massive gold star for such truly excellent service. Thank you. Reviewed on: 27th July 2022

Flexible and efficient

Took 1 year to buy this house and 3 mortgage offers, great understanding from Chorley! Reviewed on: 8th July 2022

Attentive, efficient and friendly

Excellent experience working with Candice Regan who was thoroughly professional, attentive, clear in communications and committed to providing superior customer support. Fantastic attitude and very friendly. Thank you. Reviewed on: 15th June 2022

I like honesty..

I found all communications were honest, even if the answer wasn't what I hoped, I knew where I stood. I hope the Society will bring their conveyancing services 'in house' to complete the experience. Reviewed on: 27th March 2022

For the customer

Does the right thing for customers Reviewed on: 1st March 2022

Remortgage

Made the effort to construct a bespoke mortgage for a difficult case and helped us through all phases so we were in a position to proceed Was kind enough to grant a 1 month extension when the mortgage deeds became complicated. Our home was saved by Chorleys personal touch and expertise Reviewed on: 27th February 2022

Saved us at a difficult time

Chorley we’re utterly amazing. They listened to us and gave us such a personal service. They understand personal circumstances and that everything is not cut and dry. They accepted us and gave us a mortgage in what we’re difficult times. I will always be grateful to them and would recommend them to anyone. Thank you. Reviewed on: 18th February 2022

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