Write a review

Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (262 reviews)

View other Chorley Building Society products

4.90

Based on 262 reviews, last reviewed 8th Aug 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Mortgage enquiry efficiently handled Phone enquiry handled extremely efficiently throughout. Great to speak to knowledgeable people who are keen to assist. Mark dealt with everything quic... Read more Reviewed on: 8th August 2025

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

Visit provider site Read all reviews Write a review

About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

Review Chorley Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Chorley Building Society Mortgages reviews (262)

Saved us at a difficult time

Chorley we’re utterly amazing. They listened to us and gave us such a personal service. They understand personal circumstances and that everything is not cut and dry. They accepted us and gave us a mortgage in what we’re difficult times. I will always be grateful to them and would recommend them to anyone. Thank you. Reviewed on: 18th February 2022

Brilliant - patient and personalised

Candice was so patient with us and really professional. She was clear and thorough in our application and always clearly explained all of our options. We had a few hiccups along the way unrelated to Chorley (COVID and OFSTED) which delayed us sending information back, and Candice was really patient with us throughout these. Reviewed on: 14th February 2022

Mortgages done right!

Chorley are one of the few mortgage providers that in our experience do what they say. Mortgages with common sense and a personal touch included- a refreshing change! Reviewed on: 12th February 2022

Painful

The application process has taken months. The level of detail and box ticking is unreal. I wish I had not embarked on a self build mortgage process. Reviewed on: 29th January 2022

Existing mortgage client

Excellent client interaction, clear and concise. Reviewed on: 10th November 2021

Top Quality Mortgage Process

This is my 3rd new Mortgage now with Chorley and each and everytime the process has been clear, simple and well communicated. The staff are friendly understanding and can’t do enough to help you through the orocess Reviewed on: 5th October 2021

Exceptional service, above and beyond.

Engaging The Chorley was the light at the end of our tunnel. Beforehand we had terrible experiences with a multitude of companies. The Chorely was like a breath of fresh air to deal with. They bent over backwards, and sometimes sideways, to help us. Even though they took on much more of the work than required they did so in order to help us achieve our goal and end up with a house to move in to. We could not recommend The Chorley high enough or give them sufficient praise for their work ethic and attention to their customer, us. A difficult and arduous process was made much simpler and even enjoyable. The mortgage team were exceptional. Reviewed on: 8th September 2021

Fast, efficient and professional mortgage underwriting team!

I had some hiccups with my mortgage broker but Lee Ellison stepped in and worked as efficient as he could to get the problems solved, got our case moving and accepted in a very timely manner. Very pleased. Reviewed on: 8th September 2021

Reducing Customer Service for Existing Customers

As an existing customer the information provided when switching products at the end of a fixed term as reduced significantly. No longer is the information provided on product options specific to my account, based on the remaining debt and projected monthly repayments, but generalised so as to be totally useless. All routes forward now involve speaking to an advisor and working out the information that was previously provided. Why provide customer service when there is a sales opportunity? Reviewed on: 21st April 2021

CBS is the best!

Been a customer for 44 years, wouldn’t go anywhere else. The sectors best! Reviewed on: 5th February 2021

Do you have a different Chorley Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from HSBC 3.73 from 15 reviews
Tracker Mortgage
from Yorkshire Building Society 5.00 from 2 reviews
Fixed Rate Mortgage
from Barclays 3.36 from 88 reviews

Want to see more from Chorley Building Society?

Savings
from Chorley Building Society 4.85 from 1508 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub