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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (274 reviews)

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4.90

Based on 274 reviews, last reviewed 8th Dec 2025

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Mortgage Term: Rod/Suffolk. My experience with Mortgage Advisor Candice Fields who was very polite, professional and knowledgeable in explaining the various options and details f... Read more Reviewed on: 8th December 2025

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

Chorley Building Society Mortgages reviews (274)

Review of the Chorley Building Society, Mortgages:

Good value, easy to deal with, great communication.

Easy to communicate with even when there was a little error with the payment calculations. Very open. Good value. Would definitely use Chorley again. Reviewed on: 23rd March 2025

Superb customer service from Chorley Building Society

We are transferring our mortgage to a different lender, who has missed all their deadlines. This has resulted in me having to call the Mortgage team at Chorley several times over the last few days. On every occasion the phone has been answered quickly and the customer service has been superb. The agents have always been polite, sympathetic and extremely helpful. The last call I had was with Lucy Lowe who provided outstanding customer service and was able to address all my queries without the need to be transferred to other teams. Great experience. Reviewed on: 29th May 2025

Excellent customer service

I had to phone up for information about my son’s mortgage. I spoke to a lady called Louise. She was marvellous so helpful and gave me all the information I needed. Nothing was too much trouble wonderful customer service Reviewed on: 14th May 2025

We have been with chorley for years and would never...

We have been with chorley for years and would never contemplate changing. Always the best service. Reviewed on: 6th May 2025

I recently mortgage advice from Louise

I recently received mortgage advice from Louise at Chorley Building Society and couldn't be happier with the experience. Louise was exceptionally professional, taking the time to explain everything clearly and thoroughly. She was approachable, knowledgeable, and genuinely helpful, making what could have been a stressful process feel smooth and straightforward. Her friendly and supportive manner gave me great confidence in making my decisions. I would highly recommend her services to anyone seeking expert mortgage advice. Reviewed on: 26th April 2025

5 star Candice

Candice is brilliant, credit to your business. very personable and friendly. also very knowledgeable. Reviewed on: 22nd April 2025

Good customer service

Good customer service, well structure informative and details, well organised session call. good and honest people. Reviewed on: 17th April 2025

Friendly, professional staff who care!

Chorley Building Society staff are friendly, professional and helpful in their approach. I called them today about fixing a new rate and they were extremely efficient in sorting everything out for me. I felt they went the extra mile in helping me to make an informed choice which has ultimately saved me money. Special shout out to Mark but have to say all the staff here seem 'human' and we are so glad we chose them for our mortgage. Reviewed on: 9th April 2025

Real people - Real service

Always helpful, great personal customer service - No-one better at this! Reviewed on: 9th March 2025

I have had the best renewals with Chorley.

I have had the best renewals with Chorley. Makes mortgages seems simple. However - wish they did longer term but fab customer service. Reviewed on: 9th March 2025

Louise was excellent

Louise was extremely friendly, professional and informative and a pleasure to speak with. Reviewed on: 8th March 2025

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