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Ratings based on 85 reviews Last review 5 days ago
3.95 / 5Great overall rating

AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by...

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AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by reading and writing reviews, you can help this to happen!

5 38
4 24
3 13
2 1
1 9

Your AA Reviews (85)

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27th February 2017

9/10

I use AA (I swap around a lot but this is the 2nd time in about 5 years I've been with AA. It's good value and very, very reliable. Plus they have plenty of phone staff so easier to get through than some other insurers. I've never made aclaim with...

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I use AA (I swap around a lot but this is the 2nd time in about 5 years I've been with AA. It's good value and very, very reliable. Plus they have plenty of phone staff so easier to get through than some other insurers. I've never made aclaim with them, but I'd give them 9/10.

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31st December 2016

Hidden Charges! BEWARE!!!!!!

So the AA Car Insurance advertise their cancellation fee as £30.00 which is a lot lower than the other insurance providers. So I went with them, I wish I hadnt done this now! ...

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So the AA Car Insurance advertise their cancellation fee as £30.00 which is a lot lower than the other insurance providers. So I went with them, I wish I hadnt done this now!
So when I go to cancel I was expecting £30.00 plus any additional for cover up until my Cancellation date. So guessed no more than £50.00. How wrong was I!!!
For just over 6 weeks of insurance (no claims made during this time) they expect me to pay in total £164.00 for 6 weeks and 2 days of cover!

Sorry I am refusing to pay this, this was all apparently hidden in my small print and terms and conditions according to their customer service teams and they wont investigate this further. I have reported them to BBC Watchdog and the FOS and I warn you now: AVOID AT ALL COSTS!!!!

They are not open on a Sunday, which for me is weird for a car insurance company! Also they make you pay for anything you need to return to them and you do have to return signatures to them! Which soon adds up!

There are also hundreds of BAD / Negative reviews about their insurance part out there if you search for them!

I WISH I KNEW THIS ALL BEFORE!!!!!

Spend more with someone else and get a better service.

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29th December 2016

Discusted

My partner had insurance with the AA til July 2017, they cancelled with no warning and my partner had her car taken by police on Boxing Day... is now having to pay to get car out of lock up plus her insurance is now sky high, we are taking further...

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My partner had insurance with the AA til July 2017, they cancelled with no warning and my partner had her car taken by police on Boxing Day... is now having to pay to get car out of lock up plus her insurance is now sky high, we are taking further with ombudsman.. avoid them, there are plenty out there... they were no help and clearly wriggled out of it, wrong address on policy too, clearly admin errors on their part, pile of rubbish, will never recommend !!

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12th December 2016

Avoid at all costs before it costs you.

I reluctantly insured my car with the AA back in May. I say reluctantly as I had a bad experience with their customer service. Nevertheless I renewed anyway. They then cancelled my policy without informing me in July. I have been driving uninsured...

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I reluctantly insured my car with the AA back in May. I say reluctantly as I had a bad experience with their customer service. Nevertheless I renewed anyway. They then cancelled my policy without informing me in July. I have been driving uninsured since only realising when I got a 100 pound fine through the post from the DVLA.

When I phoned to ask what was going on they said they had tried to contact me, a single letter which I never received. An email which went into my spam folder, and a few voicemails, which began halfway through a phone number before cutting out. This is not adequate notice. If it happens to you good luck trying to get anything other than a scripted response from their 'customer' service.

Avoid at all costs, terrible company.

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1st December 2016

Absolutely tereible service & customer service

I cannot believe that it has taken 3 days now to NOT fix a leak on my boiler. They seem to drag everything out and always manage to find ways of not solving the problem. I have been lied to on at least 3 occasions by customer service and still have a...

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I cannot believe that it has taken 3 days now to NOT fix a leak on my boiler. They seem to drag everything out and always manage to find ways of not solving the problem. I have been lied to on at least 3 occasions by customer service and still have a leaking boiler despite being promised a 24 hour service. They may be cheaper than British gas but it's obvious what you get in comparison is diabolical

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22nd November 2016

Huge Increase

Had a disastrous experience with a claim in my first year (2016) with...

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Had a disastrous experience with a claim in my first year (2016) with AA
& vowed would never use again. Took seven weeks from car damage (not my fault) till my car was ready for collection. Complained but got nowhere.
Renewal cost now just in, £470.00 for next 12 months, £312 for 2016.
What rubbish.