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AA Reviews

Ratings based on 139 reviews Last review 2 days ago
3.86 / 5Great overall rating

AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by...

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AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by reading and writing reviews, you can help this to happen!

5 62
4 38
3 16
2 3
1 20

Your AA Reviews (139)

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21st November 2017

address wrong

After a bad experience on the phone, when they charged me extra for correcting their mistake in describing my profession, they sent an amended certificate of insurance, with my address wrong; not only wrong, but impossible. It only got to me by the...

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After a bad experience on the phone, when they charged me extra for correcting their mistake in describing my profession, they sent an amended certificate of insurance, with my address wrong; not only wrong, but impossible. It only got to me by the postcode.

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15th November 2017

bad experience with phone operative taking details

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I...

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I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I am an artist, so every second is a brushstroke not done......when he asked about my work [ I am 73] i said 'painter, and part time art tutor ,as artists tend to describe their work as , eg painting, sculpture, printmaking, etc.....so when the documents arrived yesterday, ,it said that i was a painter/decorator. I was mildly amused, and phoned to correct it. they said that that would be an additional £51 !!!I got that down to £26 or so...BUT, it was their fault, and how on earth could an artist, painting at home,cost them more



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28th October 2017

DEAD LOSS

It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to...

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It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to posted between organisation and underwriter. The staff seem very young and not well trained with little authority to make any decisions. Don't be sucked in by the price because if you do have to make a claim then you will probably, like us, be using you had paid a bit more to get a better service. Will definitely not be renewing with them or recommending to worse enemy.

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30th September 2017

Best customer service

I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance...

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I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance company.

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29th September 2017

AA Home insurance

Never needed to claim so I can't really comment on that. The policy seems pretty robust. They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy?

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Never needed to claim so I can't really comment on that.
The policy seems pretty robust.
They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy?

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29th September 2017

Why I stay at The AA

Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The...

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Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The AA get my vote everytime!

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23rd September 2017

Never choose AA car insurance

Diabolical company for car insurance. Started AA car insurance policy and sent off previous no claims proof - they came back with "Please be advised before we can accept your no claims bonus we need to know what has happened to vehicle !!!! The...

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Diabolical company for car insurance. Started AA car insurance policy and sent off previous no claims proof - they came back with "Please be advised before we can accept your no claims bonus we need to know what has happened to vehicle !!!! The expiry date on your no claims bonus proof is 11/07/2017, and your policy started with us on 25/05/2017. Please provide a brief explanation for this. - hadn't even got the correct policy number etc. Had an non fault accident 2 months later - dealt with it ok on day 1 - from then on diabolical service. Vehicle was written off and figure agreed - said it would take 3-5 working days to credit bank. 3-5 working days rang and was told another 3-5 working days - each time we rang was told a different story. on 31.8.17 rang with query on when we eventually get another vehicle would we be charge - was told that provided it was the same vehicle it is was within 30 days of vehicle payout no extra charges would be incurred. 23.9.17 rang with exactly same vehicle and they stuck £62 on policy - I had logged conversation on 31.8.17 and stated this to them. Off they went to find the recording and came back it had conveniently been lost. So a customer gets insurance and is inconvenienced when someone pulls out and writes your car off and they see it as an opportunity to get some extra money out of you - absolutely disgusting company - don't ever go with them. I also be changing my breakdown cover as well with an alternative company

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20th September 2017

Poor claims handling

My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. ...

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My wife's car was hit by a lorry on a roundabout. The haulage company denied any knowledge, then admitted involvement but denied liability as there were no witnesses. AA insurance refused to pursue and agreed 50/50 liability with the third party. £150 excess and £100 pa increase in premiums!

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7th September 2017

Easy Quotes and clear cover

It's easy to get a quote and to complete the application via the internet....

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It's easy to get a quote and to complete the application via the internet.
They send you email confirmation that your cover has gone through successfully and all the details for it.
It's easy to add to your cover (such as cover for cruises or more 'dangerous' activites) as well as reducing your cover (such as excluding countries if you are going outside the EU (so need worldwide cover) but are not going to every country!).
They have a quick and easy helpline which don't put you on hold for ages and managed to sort my query within a matter of about 3-4minutes.
Not the cheapest of cover, but definitely worth the extra expense for the additional cover and ease of service! Touch wood I never have to claim though!