AA Reviews

  Ratings based on 238 reviews       Last review 1 month ago    

AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by...

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AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by reading and writing reviews, you can help this to happen!

Overall Rating

Great

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5

AA Review Insight

What are people saying in their reviews?

Clarity & Expectations

53% of feedback is Product related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Car Insurance

Hiking up premiums

Had to pay a extra premium for a non fault accident? (windscreen repair). Most insurers don't charge or take any no claims earned.

Reviewed on 12th April 2021
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Des Hughes
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Car Loans

Like so many others, I wish I'd read the reviews before I applied.

This loan company is beyond awful. Seriously, I know everyone says it, but I've got excellent credit scores across all of the major agencies. I applied for the loan, signed the agreement online and receive an email saying it had been approved and... Read more

This loan company is beyond awful. Seriously, I know everyone says it, but I've got excellent credit scores across all of the major agencies. I applied for the loan, signed the agreement online and receive an email saying it had been approved and the money would be in my account within two working days. Was it 'eck. I rang them a few days later only to be told my loan application had been declined. Now, funnily enough, I'm not as bothered by being declined than I am by being told that I'd been approved and the money would be in my account within 2 days. That's just not good enough is it? If it's declined then send out an email that's it's declined. Don't send out emails saying it's been approved when it clearly wasn't. That's an appalling way to deal with customers. I will be leaving reviews on every site I can think of in order to try and warn people what to expect.

Reviewed on 30th March 2021
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Indisguise
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Personal Loan

Took 21 days to decline 999 out of 999 credit rating

I have a perfect credit rating, never missed a payment, household income over £140k with zero debts and 50k in my current account, they turned me down for a 16k loan for a car. Bizzare. Don't waste your time.

Reviewed on 23rd March 2021
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xcalibur88
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Breakdown Cover

Poor service

I reported a breakdown with my new vehicle registration. They sent out a third party engineer with my old vehicle details. Luckily the third party engineer took photos of my vehicle registration. When the third party had taken my car to the mechanics,... Read more

I reported a breakdown with my new vehicle registration. They sent out a third party engineer with my old vehicle details. Luckily the third party engineer took photos of my vehicle registration. When the third party had taken my car to the mechanics, because it was so early they left my car outside the garage. When I got there in the morning when the garage was open, I noticed a parking ticket on the vehicle. I called the AA to ask for a report & they told me to wait 24 hours..after 4 days still no report. I called up again & they told me that the report is in my old vehicle details and that if I need it to be changed I should call up the third party to get that done. So I called up the third party company & they said only the AA can do that & that I should have the AA call them because they have evidence that it was my new vehicle that had broken down. So when I relayed the information back to the AA..the AA told me that they can call up but they are not going to put any pressure on the third party company to change the report with the correct vehicle registration. So basically I have a parking ticket because of the AA & a breakdown report in my old vehicle because of the AA. So now I can’t fight the Parking ticket. This is just awful and unacceptable!!!

Reviewed on 2nd March 2021
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viplerikz@yahoo.co.uk
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Breakdown Cover

NHS workers beware the AA

So I’m a NHS worker and just tried to to order breakdown cover with the AA as they stated 40% off and it stated this will be calculated at payment, this is a lie, no discount was added but they took my payment and when I called to check on this they s... Read more

So I’m a NHS worker and just tried to to order breakdown cover with the AA as they stated 40% off and it stated this will be calculated at payment, this is a lie, no discount was added but they took my payment and when I called to check on this they said they are not sure why this is however it I want to cancel it will be £20!!!!! What a sneaky trick they play to steal NHS workers money!!!!

Reviewed on 22nd February 2021
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Archie
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Breakdown Cover

Insensitive and unhelpful

I paid a highly inflated price for a new car battery because the 5 year guarantee sounded like a good thing. However I just tried to claim on the warranty and it’s not worth the paper it is written on.

Reviewed on 20th February 2021
g.v.a.douglas@leeds.ac.uk's avatar
g.v.a.douglas@leeds.ac.uk
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Car Insurance

1st year ok

Very good car insurance 2nd year am staying with them

Reviewed on 17th February 2021
Ian's avatar
Ian
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Breakdown Cover

Totally useless!

When my daughter had a road traffic accident on the M5 she was told, “sorry we don’t come out to accidents, only breakdowns”. My son’s parked car was hit and left with the bumper hanging off. He was told, “sorry we can’t attend as the car is drivable”.... Read more

When my daughter had a road traffic accident on the M5 she was told, “sorry we don’t come out to accidents, only breakdowns”. My son’s parked car was hit and left with the bumper hanging off. He was told, “sorry we can’t attend as the car is drivable”. Consequently, he drove a mile and the bumper fell off completely. Wouldn’t touch them with a barge pole!

Reviewed on 19th December 2020
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Nigel Phillips
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Breakdown Cover

No Stars - Appalling Help - Refused To Change A Faulty Battery

AA Job No - 3031 - On Date... Read more

AA Job No - 3031 - On Date 20/11/2020

No Stars.

This was the worst experience in all my years as a member of the AA, by a country mile and the first where the AA Representative attending refused or could not change over a faulty battery!

The AA Representative stated a prior Medical Condition prevented him from replacing the failed battery with a new battery.

Ergo, what is the point of a mechanic who cannot or will not change a car battery!
The AA clearly states it carries spare batteries in their vans... Is this just for show!

Hence, we were left to solve the urgent issue ourselves, with the car running and told not to switch it off, whilst the AA representative disappeared off into the distance.

Thank you Kwik Fit for coming to our rescue and solving the issue.

Appalling service from this AA representative.

Again... No Stars!

Reviewed on 23rd November 2020
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David Winsper
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Breakdown Cover

Helpful

Used a few times and have always been friendly and helpful

Reviewed on 19th September 2020
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fmyr
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Motorbike Insurance

Very helpful

Really good and use them any time

Reviewed on 15th September 2020
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pedge8585
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Breakdown Cover

Great and good value

Excellent and great value Very well explained Definitely would recommend

Reviewed on 28th August 2020
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Abdul raouf Samadi
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Breakdown Cover

Great insurers

Trustworthy, prompt and reliable.

Reviewed on 25th August 2020
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ImoTin
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Car Insurance

Unauthorised transactions

The AA will take money from your bank account with or without DD instruction, if you have to sever ties with them make sure you order a new card as they will still bill you regardless. totally illegal and underhand. Report to FOS if this happens to you.

Reviewed on 21st August 2020
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rick
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Car Insurance

Great cover, nice and easy to understand

I went with the AA because they were the cheapest on a comparison website at the time having never used them before, very easy to understand all the additional add ons and what was already included, I particularly liked that they offered a reduced... Read more

I went with the AA because they were the cheapest on a comparison website at the time having never used them before, very easy to understand all the additional add ons and what was already included, I particularly liked that they offered a reduced rate on breakdown cover too as a policy holder, only needed to contact them to say I didnt want the policy auto renewing and they got back to me in a very timely manner, would use them again in the future just they couldn't beat another companies quote this year

Reviewed on 14th July 2020
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Katie
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Breakdown Cover

Used for years

We have been using The AA for a number of years, always there in our hour of need and staff very good, not had any problems

Reviewed on 13th July 2020
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Joanne Redfern
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Breakdown Cover

Really good

great service great value - would recommend to anyone

Reviewed on 12th July 2020
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Danni
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Car Insurance

Great value

Great value would recommend just what I wanted , no problems at a good price

Reviewed on 12th July 2020
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Jeanette Leighton
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Car Insurance

great service

friendly and efficient and great value

Reviewed on 11th July 2020
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elodie
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Breakdown Cover

Pricey but worth it

Bit expensive compared to other companies, but always quick to arrive and able to fix the issue.

Reviewed on 10th July 2020
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Steven Grummett
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