AA Reviews

Ratings based on 184 reviews Last review 1 week ago
3.55 / 5Great overall rating

AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by...

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AA insurance reviews can help you to find out what other AA insurance customers have to say about one of the UK's best known insurance providers. At Smart Money People, our mission is to increase trust and transparency in financial services and by reading and writing reviews, you can help this to happen!

5 75
4 42
3 17
2 6
1 43

Your AA Reviews (184)

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5th September 2019

Worse Company in the World cause damage not fix it!!

Worse company in the world to deal with. My car has a fault which the patrol then added more problems when he damaged my ECU. Put in a claim straight away as soon as my Land Rover garage told me, they make me wait 6 weeks to come back to me and...

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Worse company in the world to deal with. My car has a fault which the patrol then added more problems when he damaged my ECU. Put in a claim straight away as soon as my Land Rover garage told me, they make me wait 6 weeks to come back to me and basically say Land Rover don’t know what they’re talking about cause the AA in house guys say their Patrol wouldn’t cause that issue. Even though I have CCTV evidence, proof from garage and Land Rover Uk. Ask them if their OBD readers and jump packs are regularly inspected and certificated (which they are) but they won’t supply evidence of this

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22nd August 2019

Worst company I have used

I applied for a loan 1/8/19 to pay off my car. It's taken them 22 days to tell me I was unsuccessful even though I have a good credit rating. I did the pre application which said 90% chance of acceptance. So I sent all my details off bank statement...

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I applied for a loan 1/8/19 to pay off my car. It's taken them 22 days to tell me I was unsuccessful even though I have a good credit rating. I did the pre application which said 90% chance of acceptance. So I sent all my details off bank statement and passport took them 4 days to day they they needed them in colour. So I sent them again then another 4 days to say the bank statement needs to be in pdf. None of this information was on the website or any emails I received constantly messing around from start to finish only to be told I was unsuccessful. Constant phone calls back and forth the staff were rude and just kept repeating the script they were reading from. Absolutely disgusting service. I then made a complaint to which I have had no reply. So if your looking for a loan go to your bank these are a joke. 22 days to get a decision is not acceptable.

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31st July 2019

Sounds OK till you make a claim

Fire in roof of my house started February 2019 by a careless...

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Fire in roof of my house started February 2019 by a careless roofer
Affected whole house. Still fixing roof now after 5 months.. just delay after delay and we are still in a rented flat. Our home is still in a terrible state of dereliction and filth still uninhabitable.
They now have the cheek to be putting our premium up although they will claim from the roofer who did the damage.
Awful company. Don't go there.
My ordeal hasn't ended and looks unlikely to soon

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23rd May 2019

***DO NOT BUY AA CAR INSURANCE***

DO NOT TAKE OUT VEHICLE INSURANCE WITH THE...

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DO NOT TAKE OUT VEHICLE INSURANCE WITH THE AA.
Another vehicle hit mine whilst they were reversing. The driver admitted liability, so this should have been simple for the AA to deal with you might think...think again!! I have spent hours on the phone trying to get through to the AA, and been passed around. Appalling service. I have spent a ridiculous amount of time sorting out the repairs to my car, dealing with the underwriters, dealing with Claimfast; including responding to their request for a written statement of the incident, sketching the incident etc. REMEMBER, the other driver admitted liability and had informed their insurers (who have written to me saying they accepted their client's liability and would not be contesting) and wrote a note (again) accepting liability, all submitted to Claimfast. I've also to make calls to the recovery/repair garage and arranged my courtesy car. Throughout, this jaw-droppingly bad experience, AA and Claimfast etc. have assured me that, as the injured party, I will not suffer financially, which as I wasn't at fault I didn't doubt. Today I was informed my car is repaired but I have to pay the garage £350 to get it back! Why, because the AA has not waived my excess, which as they have the third party's admission of liability is normally the case. I made more calls Claimfast and the garage. They say the AA is at fault, the AA blame Claimfast. Apparently, I must pay the garage and then try to get my money back via the Uninsured Loss Recovery Claim team. I've been told I should get it back eventually. So, to recap, my car was hit by another vehicle, that driver accepted liability, yet my insurer is not representing me, is not liaising with the other driver's insurers, is not doing anything to progress this, and is now financially penalising me. I bitterly regret taking out AA insurance, I thought they were a reputable company and wish I had accepted the other driver's insurer's (AGEAS) offer to deal with this.
If I could give no stars I would. ****AVOID, AVOID, AVOID****

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23rd March 2019

3% quoted - 999 credit score sent loan out at 7.7%

Avoid at all costs. They do not give the quoted rates. I was quoted 3%, i have a 999 Experian credit score, zero balance on credit card etc. sent loan out at 7.7%! Complete con and getting that search removed. Also cancelled boiler cover and breakdown...

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Avoid at all costs. They do not give the quoted rates. I was quoted 3%, i have a 999 Experian credit score, zero balance on credit card etc. sent loan out at 7.7%! Complete con and getting that search removed. Also cancelled boiler cover and breakdown cover as a result!

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4th January 2019

BEWARE

Disgusting service and policy. Two of the women in customer service that I spoke to were extremely rude and not very understanding. The only saving grace was one women who was lovely that tried to help, unfortunately the companies policy that is...

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Disgusting service and policy. Two of the women in customer service that I spoke to were extremely rude and not very understanding. The only saving grace was one women who was lovely that tried to help, unfortunately the companies policy that is disgusting wouldn’t allow her to help. Having missed a direct debit payment, which was entirely my fault, the AA decided, instead of trying to take payment again or do everything they could to get in contact with me, they decided to take the entire policy amount of £372 out of my account on January the 2nd. I had not received an email, which apparently they don’t do, no phone call, just one letter which I missed which stated that I missed a payment and I would be charged £12. Absolutely disgusting that they would do that as a policy. What is more disgusting is that when I called up to try and get the money back, even after explaining that the money was for food shopping that month for me, my wife and two children, I was met with it’s not really our problem it’s our policy and all you can do is cancel your policy which we will charge you an extortionate amount for and refund £181?!?!? All because of one missed payment. Happy new year.

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7th December 2018

AA nothing but common thieves.

We have had AA Home Building Contents Ins with the AA for some years and never made a claim. Our house stood empty from Sept 2017 until Sept 2018 when we eventually sold the house and we cancelled our policy by telephone call before the sale. We then...

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We have had AA Home Building Contents Ins with the AA for some years and never made a claim. Our house stood empty from Sept 2017 until Sept 2018 when we eventually sold the house and we cancelled our policy by telephone call before the sale. We then got a letter stating we were in credit on payment of £96 and would receive a refund, HOWEVER since then we have received numerous letters stating we are in breach of our agreement, and now threatened with legal action, even though we are no longer at the property and have tried to tell them on the telephone at least 6-8 times and have even posted them copies of all documents. We are sick to death with this company and I would NEVER EVER use the AA for anything again. They did exactly the same to my mother who was well into her 90`s and she was so petrified she ended up send them a cheque for far more than the policy when she tried to cancel. I will be issuing the AA with a bill for my services due to my time that is taken up trying to sort out their system with is obviously failing. Its now been 3 months and we are being bullied as our bank manager cancelled the DD during a financial meeting as we no longer used the service. They are wanting our bank details again so they can fleece us for even more money. Have asked them to post a cheque for the money they owe us t our new address, but even though we do get mail from them at a new address, they still insist on sending threatening letters to our old address, because they have not had payment in the last 3 months for a policy that has been cancelled. Its a dam rip off, and I am sick to death hearing the same old story of its a technical error. NO its not, the AA are hell bent on fleecing the public. Some are so frightened they give in and pay. Stand up to these bullies. Reporting to Ombudsman. If you want peace of mind please DO NOT USE THE AA. They are acting like common thieves.

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13th November 2018

WASTE OF TIME, AVOID AVOID AVOID AVOID!

Approved online instantly so I decided to go with them and wait 5 days for some paper work to be sent via post. Upon waiting, I received the documents and signed same day and uploaded on their website. I received an email a few days later stating...

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Approved online instantly so I decided to go with them and wait 5 days for some paper work to be sent via post. Upon waiting, I received the documents and signed same day and uploaded on their website. I received an email a few days later stating every check has been firmly carried out and we will receive the money within 3 days, I call them up on the 4th day upon waiting and say said we haven't been accepted, WASTE OF TIME! I put down a deposit on a car which is now gone due to these time wasters and liars! AVOIDDD

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23rd October 2018

Mihai-Claudiu

I got a free 1 year cover when I purchased my...

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I got a free 1 year cover when I purchased my car.

When I started, AA told me if I pay extra 5£/month I would get the 11£ option from their website.
I started paying monthly 5£ and on 22/10/18 I made a call to pay the remaining 8-9 months left, all at once.
They said I need to cancel the active one and they will create a new one with the same options and I can pay for the full year

But the new option was for 150+£ a year , so they almoust triple it.
When I told them to cancel everything, them made me an "one time offer" for 99£/year +10£(to end the year without continuing)

Just seen now on their website that it's the actual offer they have for everyone 99£/year or 11£/month
So, basically I was getting a higher price. Nice way to treat customers.

To confirm, I took the 99£ deal on the and I am an active customer as we speak.
Unless I get cancelled for this honest review.