AA Reviews

Big wheels keep on turning......you over

My suspension spring broke on the front of my car also causing the shock absorber to fail. So I phoned the AA when the incident first occurred and asked if I am fully covered, the response was words to the effect of "yes, most likely you are...

My suspension spring broke on the front of my car also causing the shock absorber to fail. So I phoned the AA when the incident first occurred and asked if I am fully covered, the response was words to the effect of "yes, most likely you are covered".

The AA then had my car towed to a garage of their choice who informed me they could only source after market parts.
So, I asked my insurance company if they would be happy with that. They clearly expressed they would not be, they also expressed for safety and roadworthy purposes both sides of the suspension should be replaced. The garage confirmed this stance too. So I had to source and pay for the parts to hand to the garage to fit, remember this is the garage the AA has approved and organised my recovery with.

But then the claim starts with the AA, Karl in the claims department in particular, seemed to be belligerent in his view and would not budge from the letter of the AA's policy, i.e only pay for the part that broke. So in my view they would be prepared to have the car repaired to an unsafe condition and not cover the cost of the repair to put the car back on the road safely. Karl seemed to stand by the AA's policy and would not consider otherwise, thus representing the AA. All this despite me having to pay for the parts myself because the garage the AA chose could not source them and the AA initially stating words to the effect of "yes, most likely, you are covered".

In the end I am now over £800 out of pocket, plus what I have been paying for AA 'Maintenance cover' for my wife and myself. No longer, its not worth the aggravation with the AA and I will not allow them to jeopardise the safety of my family or myself. All in all the AA breakdown / maintenance cover takes a typical insurance money first stance and is not all you think it will be to protect you in my view.

That TV advert they run with small child in the car singing…. make your own mind up….. Big wheels keep on turning…. you over

PristDeanLevel 1

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still waiting for my car after 6 weeks!

Someone went into the back of my car in the middle of February '18. It's now six weeks later and I still don't have my car back. Poor communication from AA and no communication from the garage.

JeanLevel 1

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Poor service and no call backs

I have been trying to resolve an issue with the AA for two days. I purchased a new car and asked the AA to arrange cover on the car. I was going from an Astra GTC to a standard Astra Elite so you would think that was easy but no. I was told at first...

I have been trying to resolve an issue with the AA for two days. I purchased a new car and asked the AA to arrange cover on the car. I was going from an Astra GTC to a standard Astra Elite so you would think that was easy but no. I was told at first that the agent could not complete the transfer due to systems issues and would call me back. I never received a call and when I called them I was told that the insurer would not be able to insure the new car, no reason as to why other than its not a car they cover so why I wonder was I currently insured by then on the same make of car? I am still awaiting a call back absolutely diabolical service. As I write this I have been on hold for 30 minutes to speak to the com[plaints department.

Graham UKLevel 1

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Complaint was NOT resolved by AA

Eventually my bank resolved the problem by refunding me and putting the onus on the AA. They didn't like it at all. Tough. My opinion of them remains the same

Keith BraithwaiteLevel 1

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Car insurance Robbers

I recently took out car...

I recently took out car insurance.
A deposit was taken which is fine.
I called to cancel my policy within the 14 day cooling off period to be advised there would be an outstanding balance to pay.
How can there be a balance to pay when I have already paid a deposit and then cancelled within 14 day's.
I then look at my bank account and a transaction by AA has been taken out of my original payment card.
This was the first time I have used this company and will be the last.
Complete robbery...

v_dub_man@yahoo.comLevel 1

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Great Service

Very helpful service. Quick response especially where children are with you when you have broken down. Assistant is usually quite friendly and will assist you to your destination. Friendly team

Sherene RutherfordLevel 1

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They take your money but don't caee

Cancelled my policy and after 2 months I am still having payments taken from my account. Complaints department don't answer the phone and the CEO Simon Breakwell hides behind his minions

Keith BraithwaiteLevel 1

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address wrong

After a bad experience on the phone, when they charged me extra for correcting their mistake in describing my profession, they sent an amended certificate of insurance, with my address wrong; not only wrong, but impossible. It only got to me by the...

After a bad experience on the phone, when they charged me extra for correcting their mistake in describing my profession, they sent an amended certificate of insurance, with my address wrong; not only wrong, but impossible. It only got to me by the postcode.

Barbara ValentineLevel 1

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Fantastic

They are understanding fast to respond and always helpful and get you on the road fast

Luke hodgkissLevel 1

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bad experience with phone operative taking details

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I...

I phoned to arrange car insurance, simply because they offer 10% off as i had taken their house insurance { that was REALLY bad too, but i didnt know at the time!] and the man on the phone took a really long time going through all the questions....I am an artist, so every second is a brushstroke not done......when he asked about my work [ I am 73] i said 'painter, and part time art tutor ,as artists tend to describe their work as , eg painting, sculpture, printmaking, etc.....so when the documents arrived yesterday, ,it said that i was a painter/decorator. I was mildly amused, and phoned to correct it. they said that that would be an additional £51 !!!I got that down to £26 or so...BUT, it was their fault, and how on earth could an artist, painting at home,cost them more

Barbara ValentineLevel 1

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Easy

Easy to use it,no problems at all

AgaLevel 1

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DEAD LOSS

It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to...

It is now almost 4 weeks since we made a claim for a broken lap top screen and still we have no decision as to whether our claim will be honoured. We have had to do a lot of chasing, been promised call backs which never transpire and get pillar to posted between organisation and underwriter. The staff seem very young and not well trained with little authority to make any decisions. Don't be sucked in by the price because if you do have to make a claim then you will probably, like us, be using you had paid a bit more to get a better service. Will definitely not be renewing with them or recommending to worse enemy.

Jennifer ZappLevel 1

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Great service

Very pleased that when I call them out they fix my problem however always send a big increase in price at renewal which means a phone call to get it reduced

Sarita BeddowLevel 1

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helpful and reasonably priced

They beat the competition from my husbands car insurance.

Eva Trelfa-MilekLevel 1

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OK there are better

Wasn't that impressed after the first year offer, continual annual increase and the first year of free breakdown was automatically applied even though I never asked, they did refund when requested.

Jackie Jax RobertsLevel 1

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Good company

Solid customer service but tend to raise their quote every year regardless of not claiming then lower when you ring, quite annoying

Jackie Jax RobertsLevel 1

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Best customer service

I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance...

I have been with the AA for many years and every year they have given me a better offer than the year before or have given me a price that I can afford. They have an excellent customer service, many offers and I wouldn't go with any other insurance company.

Kerry HedgesLevel 1

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AA Home insurance

Never needed to claim so I can't really comment on that. The policy seems pretty robust. They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy?

Never needed to claim so I can't really comment on that.
The policy seems pretty robust.
They insist on putting it up by about £100 per year until I ring them and then the price goes down to just over last years price....Why oh why do they get greedy?

Neil HuftonLevel 1

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Why I stay at The AA

Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The...

Yes once again I stayed with The AA. Why? Well the main reason is for the last few years the policies have got cheaper and cheaper, and with hardly any savings on changing why move? Plus any changes are easily accommodated and set up with no fuss. The AA get my vote everytime!

Stephen CookLevel 1

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Much more than a break down service

When joining you get a booklet stating all the discounts / money off you can get, which means lots of savings as well as good service if you breakdown.

Elizabeth WaimLevel 1

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