AA Reviews

Breakdown Cover

Disgrace

Booked my MOT with AA smart care , everything that wanted doing was over priced , rang customer services to get them to put a £50 tyre on instead of a £127 one , also complained about being told the wiper blades would be £58 when a set from halfords ( ... Read more

Booked my MOT with AA smart care , everything that wanted doing was over priced , rang customer services to get them to put a £50 tyre on instead of a £127 one , also complained about being told the wiper blades would be £58 when a set from halfords ( who I consider expensive) were £22 , was told the tyre was already on and that the AA has to make their money on top of the garage, only used this service because the said an mot would only be £25 through them ....they certainly made up for the cheap mot on all the over charging, thoroughly disgusted, won't ever use smart care again or the AA for breakdown and insurance

Reviewed on 23rd September 2021

Paul Tye

Breakdown Cover

AA WILL LEAVE YOU STRANDED!

AA WILL LEAVE YOU STRANDED for 8 HOURS…. I HAD TO ABANDONED MY CAR ... Read more

AA WILL LEAVE YOU STRANDED for 8 HOURS…. I HAD TO ABANDONED MY CAR

Yesterday (15/09/21 at approx. 18:30), my car broke down on a dual carriageway and I phoned AA breakdown to hopefully repair it and if this couldn’t happen then I would be happy for my car to be towed home as it was too late to take it to a local garage at the time. They explained that there was major delays locally and said breakdown assistance would not arrive until 19:50. When nonone arrived at 19:50, I phoned back AA which they then said there were further delays and would come at 20:50. So I waited again. The breakdown service came about 20:43 but didn’t bother looking or asking me what the problem was.

They towed my car to a local BP garage and then told me someone will be coming in 30 mins to try to repair the vehicle. Then a technician (LJ Recovery & Repair) arrived at approx 10:41 and shined a torch in the hood of my car, asked me a series of questions which I answered and he responded saying this is a recovery job and that there is nothing they can do. I then called AA to complain - they said there is not much they could do at this point. They told me I SHOULD HAVE READ THE TERMS & CONDITIONS then I would have understood the process. I called again to complain as I was stranded and did not have the means to sort out my car recovery on my own. I call again at approx 11:26 then log a new call for recovery to come and collect my vehicle. I was initially told LJ Recovery would come at 2:25. I did not receive any regular updates from AA or LJ recovery. NO ONE came to collect me or the vehicle so I ended up abandoning my car at 2:30am.

A young lady on her own, it was such a cold night and I had been so tired due to waiting so long. I eventually called someone to collect me.

I am prepared to share my story with every news outlet/Watchdog available. I do not think this should ever happen to paying customers. AA are liars, scammers and manipulators.

Reviewed on 16th September 2021

Mrs. Happy

Breakdown Cover

Cost Effective provider

Cost Effective provider for all...Cost Effective provider for all

Reviewed on 14th September 2021

Seaso

Breakdown Cover

10 hours and AA is not here wow

It’s the worse company to be with. Waited 8 hours with my kids in the car and asked me to wait another 3 hours. If you don’t have enough personal or track to recover the vehicles why would you ask people to join you and keeping people on the road for 1... Read more

It’s the worse company to be with. Waited 8 hours with my kids in the car and asked me to wait another 3 hours. If you don’t have enough personal or track to recover the vehicles why would you ask people to join you and keeping people on the road for 10 hours. I kindly request people to avoid AA and find something els.

Reviewed on 6th August 2021

Javid

Car Insurance

Nightmare to get our car repaired

Still waiting nearly 3 weeks to get our car repaired. It's not even started yet. The AA are clueless.

Reviewed on 5th August 2021

Nick Balchin

Breakdown Cover

86 hours on I believe they have lost my my car!

74 hours since my vehicle needed to be recovered and returned. Spoke to at least 10 different people telling me 10 different things. I've tonight found out the car has been taken to recovery garage overnight, left at 3 different service station's and... Read more

74 hours since my vehicle needed to be recovered and returned. Spoke to at least 10 different people telling me 10 different things. I've tonight found out the car has been taken to recovery garage overnight, left at 3 different service station's and it's still not been picked up on its final journey

Reviewed on 31st July 2021

Rachael Toumazi

Car Insurance

Very good

Very helpful and the customer service people like understanding.

Reviewed on 30th July 2021

Sarwar79

Fixed Rate ISA

Beware onerous terms and conditions for their ISA's

All ISA providers I have used allow you to open multiple ISA's over different tax years, and when one matures you can move that ISA to another provider, should you wish, leaving the other ISA product to run its course. Well, with AA that's not the... Read more

All ISA providers I have used allow you to open multiple ISA's over different tax years, and when one matures you can move that ISA to another provider, should you wish, leaving the other ISA product to run its course. Well, with AA that's not the case. They move your expired ISA to a holding account earning a derisory amount of interest, then refuse to let you move it to another ISA provider, until all your other ISA's with the AA have matured, unless you want to pay a penalty !! Just use another ISA provider and give the AA a wide berth.

Reviewed on 29th July 2021

Anne

Breakdown Cover

Pushy on renewal, won't take no for an answer.

Careful the AA like to cancel your cover without notifying you, they are very pushy on trying to get you to renew your cover each year, had big problems with theses all because I didn't want to renew, they robbed me of some cover that I had payed for... Read more

Careful the AA like to cancel your cover without notifying you, they are very pushy on trying to get you to renew your cover each year, had big problems with theses all because I didn't want to renew, they robbed me of some cover that I had payed for becarful

Reviewed on 19th July 2021

robbo robbo

Breakdown Cover

Terrible organisation and service

I called this morning at 8am. Now, it is 21:18, we are a family with young kid have changed two trucks and still in middle of no where waiting for the 3rd truck to turn up,which is supposed to be here 40 mins ago. Now we have to wait 20 minutes for a... Read more

I called this morning at 8am. Now, it is 21:18, we are a family with young kid have changed two trucks and still in middle of no where waiting for the 3rd truck to turn up,which is supposed to be here 40 mins ago. Now we have to wait 20 minutes for a taxi and our car won’t get home tonight. The whole thing is badly organised. All this for a 3 hour journey home.

Reviewed on 27th June 2021

Michelle Zhao

Personal Loan

WORSE COMPANY EVER AVOID**

Applied through cleascore on 12th June now 27th and no money horrendous customer service..false promises 15 phone calls no one ever call you back KEEP AWAY AT ALL COSTS

Reviewed on 27th June 2021

Kerry

Breakdown Cover

Renewal Charges Can be reduced - Why not offer to members in the first place?!

I've been with AA now 5 years, each year the renewal comes through excessively High. I have to ring through, discuss the price and its reduced, usually by LESS THAN HALF the renewal quote. I find this infuriating, why not offer the deal to your... Read more

I've been with AA now 5 years, each year the renewal comes through excessively High. I have to ring through, discuss the price and its reduced, usually by LESS THAN HALF the renewal quote. I find this infuriating, why not offer the deal to your members already??! I've done 5 years, some have done 30/40! Surely members should be offered the same as a new member or at least competitive with the companies around. No doubt many will just pay & not query but this business model seems unethical. Especially in these difficult times. AA methods should be exposed, if you're a member NEVER accept the renewal quote!

Reviewed on 17th June 2021

Katherine

Personal Loan

Do not use

I found a car advertised on the AA website with AA finance available as the AA work with the the dealership the car was... Read more

I found a car advertised on the AA website with AA finance available as the AA work with the the dealership the car was from.

I was pre-approved for finance but then when trying to complete the process I was told that the AA doesn't work with the dealership the car was from.

Why would the AA advertise a car with finance if they do not work with the company selling the car.

Everything I found was through the AA website not the dealership.

Sort it out AA, you shouldn't be advertising false information.

Reviewed on 12th June 2021

Amy94831

Breakdown Cover

Disgusting service

Don't use.... disgusting... Read more

Don't use.... disgusting service
We have had family cover with the AA for more years than i care to remember and have had to use the service on just a few occasions and until now things have always been ok during what is by definition a stressful situation..... however today things have reached an unbelievable low .... my son broke down on his way to work and called for assistance at around 8.00 am... its now 5.50pm and he is still waiting ..... had many phone calls and plenty of excuses all of which are doing nothing to help get him home. It appears the AA are not fit for purpose so my advice is shop around for someone that can uphold their end of the deal.... i know we will as this disgusting service is not acceptable......... given up waiting now. My son has managed to find somewhere to secure the bike overnight and is coming home by train. I'll take the day off tomorrow and go get it myself in a van..... way to go AA. You definitely need to take a long hard look at the service you're NOT providing. ....... just had an email to say our complaint is now closed as the AA feel they have dealt with our issue in a fair way....... Well done AA you did nothing..... absolutely nothing.... i expect you will be full of apologies when it's renewal time.. well for the record we're not renewing.... 2 orher family members will not and I'm sure others will follow.

Reviewed on 11th June 2021

Paul

Car Insurance

Hiking up premiums

Had to pay a extra premium for a non fault accident? (windscreen repair). Most insurers don't charge or take any no claims earned.

Reviewed on 12th April 2021

Des Hughes

Car Loans

Like so many others, I wish I'd read the reviews before I applied.

This loan company is beyond awful. Seriously, I know everyone says it, but I've got excellent credit scores across all of the major agencies. I applied for the loan, signed the agreement online and receive an email saying it had been approved and... Read more

This loan company is beyond awful. Seriously, I know everyone says it, but I've got excellent credit scores across all of the major agencies. I applied for the loan, signed the agreement online and receive an email saying it had been approved and the money would be in my account within two working days. Was it 'eck. I rang them a few days later only to be told my loan application had been declined. Now, funnily enough, I'm not as bothered by being declined than I am by being told that I'd been approved and the money would be in my account within 2 days. That's just not good enough is it? If it's declined then send out an email that's it's declined. Don't send out emails saying it's been approved when it clearly wasn't. That's an appalling way to deal with customers. I will be leaving reviews on every site I can think of in order to try and warn people what to expect.

Reviewed on 30th March 2021

Indisguise

Personal Loan

Took 21 days to decline 999 out of 999 credit rating

I have a perfect credit rating, never missed a payment, household income over £140k with zero debts and 50k in my current account, they turned me down for a 16k loan for a car. Bizzare. Don't waste your time.

Reviewed on 23rd March 2021

xcalibur88

Breakdown Cover

Poor service

I reported a breakdown with my new vehicle registration. They sent out a third party engineer with my old vehicle details. Luckily the third party engineer took photos of my vehicle registration. When the third party had taken my car to the mechanics,... Read more

I reported a breakdown with my new vehicle registration. They sent out a third party engineer with my old vehicle details. Luckily the third party engineer took photos of my vehicle registration. When the third party had taken my car to the mechanics, because it was so early they left my car outside the garage. When I got there in the morning when the garage was open, I noticed a parking ticket on the vehicle. I called the AA to ask for a report & they told me to wait 24 hours..after 4 days still no report. I called up again & they told me that the report is in my old vehicle details and that if I need it to be changed I should call up the third party to get that done. So I called up the third party company & they said only the AA can do that & that I should have the AA call them because they have evidence that it was my new vehicle that had broken down. So when I relayed the information back to the AA..the AA told me that they can call up but they are not going to put any pressure on the third party company to change the report with the correct vehicle registration. So basically I have a parking ticket because of the AA & a breakdown report in my old vehicle because of the AA. So now I can’t fight the Parking ticket. This is just awful and unacceptable!!!

Reviewed on 2nd March 2021

viplerikz@yahoo.co.uk

Breakdown Cover

NHS workers beware the AA

So I’m a NHS worker and just tried to to order breakdown cover with the AA as they stated 40% off and it stated this will be calculated at payment, this is a lie, no discount was added but they took my payment and when I called to check on this they s... Read more

So I’m a NHS worker and just tried to to order breakdown cover with the AA as they stated 40% off and it stated this will be calculated at payment, this is a lie, no discount was added but they took my payment and when I called to check on this they said they are not sure why this is however it I want to cancel it will be £20!!!!! What a sneaky trick they play to steal NHS workers money!!!!

Reviewed on 22nd February 2021

Archie

Breakdown Cover

Insensitive and unhelpful

I paid a highly inflated price for a new car battery because the 5 year guarantee sounded like a good thing. However I just tried to claim on the warranty and it’s not worth the paper it is written on.

Reviewed on 20th February 2021

g.v.a.douglas@leeds.ac.uk