AA Reviews

Cannot be trusted

Can’t be t...

Can’t be trusted!!
Can’t be trusted!!
My wife’s car broke down after dark on a busy country road in heavy rain. The AA refused to attend because she was lucky enough to stop on a garage forecourt which was much safer than the roadside. The AA said that they will not recover from a garage forecourt, even though the garage was closing. She was told by the AA that she should have stopped at the side of the road or in (an even darker) side turning. Fortunately a family member was able to rescue her. This was important as she was on her way home from Addenbrooke’s hospital. I will never use the AA again- they cannot be trusted!

BillLevel 1

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Absolutely shocking please take note of reviews

It’s a big con, I used Experian for my credit score which they tell me is excellent and apparently I had 95% chance of getting a loan with AA. So I applied and got approved (or so I thought) signed the credit agreement and uploaded it. It’s then took a...

It’s a big con, I used Experian for my credit score which they tell me is excellent and apparently I had 95% chance of getting a loan with AA. So I applied and got approved (or so I thought) signed the credit agreement and uploaded it. It’s then took almost 3 weeks to tell me I’ve now been declined. I’ve rang up and chased them over and over to finally get declined. The people in the call centre don’t know what’s happening, it’s a shambles. Oh and guess what they say when your refused? Go to Experian to check your credit file..... the same credit file which told me to use AA in the first place. It’s a big con they must get commission from each other to waste peoples time!! Seriously don’t be fooled go to your bank, I did and was approved instantly just wish I went to them straight away instead of wasting a month with these.

MartyLevel 1

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Effortless Claim

Started a new car insurance policy in October only to have to claim following a rear end shunt in December. The claim process was simple and my car was repaired within a short time, I would recommend.

Helen SwalesLevel 1

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Professional and reliable

The AA have been going as long as anyone else, and they've always been there when I've needed them.

topbongLevel 1

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Decent

Easy to use and set up. No issues and easy to contact

njdLevel 1

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Great value

Have been with the AA for my home insurance for many years and cannot fault them. The cover is excellent and the customer service is very helpful and professional. Highly recommend.

Pam WilliamsLevel 1

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Great service

Excellent customer service couldn’t ask for more

Curtis CowanLevel 1

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Worse Company in the World cause damage not fix it!!

Worse company in the world to deal with. My car has a fault which the patrol then added more problems when he damaged my ECU. Put in a claim straight away as soon as my Land Rover garage told me, they make me wait 6 weeks to come back to me and...

Worse company in the world to deal with. My car has a fault which the patrol then added more problems when he damaged my ECU. Put in a claim straight away as soon as my Land Rover garage told me, they make me wait 6 weeks to come back to me and basically say Land Rover don’t know what they’re talking about cause the AA in house guys say their Patrol wouldn’t cause that issue. Even though I have CCTV evidence, proof from garage and Land Rover Uk. Ask them if their OBD readers and jump packs are regularly inspected and certificated (which they are) but they won’t supply evidence of this

Mike RidgleyLevel 1

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Good

Held a good policy with the aa. When the renewal was ready the helpful member of staff pointed out a huge mistake I had made on my policy that would have potentially made it void. They could have taken my money knowing full well that was the case.

Jenna Level 1

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Ok

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Romica Madalin AlbuLevel 1

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Worst company I have used

I applied for a loan 1/8/19 to pay off my car. It's taken them 22 days to tell me I was unsuccessful even though I have a good credit rating. I did the pre application which said 90% chance of acceptance. So I sent all my details off bank statement...

I applied for a loan 1/8/19 to pay off my car. It's taken them 22 days to tell me I was unsuccessful even though I have a good credit rating. I did the pre application which said 90% chance of acceptance. So I sent all my details off bank statement and passport took them 4 days to day they they needed them in colour. So I sent them again then another 4 days to say the bank statement needs to be in pdf. None of this information was on the website or any emails I received constantly messing around from start to finish only to be told I was unsuccessful. Constant phone calls back and forth the staff were rude and just kept repeating the script they were reading from. Absolutely disgusting service. I then made a complaint to which I have had no reply. So if your looking for a loan go to your bank these are a joke. 22 days to get a decision is not acceptable.

TanyaLevel 1

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Not a lot of progress

This is my second review about a fire gutting my bungalow and the AA 5 star insurance dragging theier heels regarding the refurbishment. There has been little progress since my last review. I would not recommend the AA home insurance to anyone

Anne TroughtonLevel 1

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Great service

My car’s red light came on and the manual said not to turn the engine back on. AA were here within half an hour and fixed the problem within an hour. Brilliant!

Claire MossLevel 1

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Sounds OK till you make a claim

Fire in roof of my house started February 2019 by a careless...

Fire in roof of my house started February 2019 by a careless roofer
Affected whole house. Still fixing roof now after 5 months.. just delay after delay and we are still in a rented flat. Our home is still in a terrible state of dereliction and filth still uninhabitable.
They now have the cheek to be putting our premium up although they will claim from the roofer who did the damage.
Awful company. Don't go there.
My ordeal hasn't ended and looks unlikely to soon

Anne TroughtonLevel 1

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excellent and discounts on many stores

AA app gives discounts- meaning you can get your money back from saving

Caitlin WardLevel 1

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Great Service

Always had great customer service from AA and luckily never had to use my cover but whenever I need to talk to someone they are really helpful

Nadia JosephineLevel 1

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Home Contents Insurance

I have used AA for home contents insurance for 2 years. The price has been good both years and luckily I have not had to claim. I have not had to use customer service but their written communication is good and easy to understand.

Pamela AnneLevel 1

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exellent

the are easy to deal with friendly seemed really concerned about you when you have broken down and if your not too shore where you are when broken down they will do everything possible to find you

gary pLevel 1

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Good Service

We have both cars insured with the AA. The policy was very easily obtained online at a competitive price. If the price is right at my renewal time I'd be more than happy to sign up with them again.

MK PixieLevel 1

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Excellent and prompt service

When I needed to claim on my home insurance the customer service was excellent and they dealt with my claim very quickly.

LauraLevel 1

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