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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.86 (212 reviews)

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2.29

Based on 212 reviews, last reviewed 9th Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

15%

48%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

AA driver Matt gave me a middle finger AA driver Matt gave me a middle finger I have been a long standing member of the AA and had a home call out for my dead battery. Matt arrived at 17:3... Read more Reviewed on: 9th January 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Breakdown cover reviews (212)

Review of the AA, Breakdown cover:

Excellent service and many fringe benefits

I am newly sold on this excellent company for years I felt it was pricey, however I did not knwo about al the additon finge benfits and discounts! Also they were rapid to the scene and got us moving quickly. Reviewed on: 22nd July 2017

Best breakdown company

How can i complain been with them 7years! Pay extra for parts and labour, have never been rejected a claim. Keep your car serviced follow the guideline's and its the best cover. My previous car had one claim in 4years. New car has had 2 in 4months. Thats life. AA has been amazing and really appreciate everything thank you. Reviewed on: 27th April 2023

Fraudulent company. Avoid like plague.

In my opinion and experience AA Breakdown cover is fraudulent company. They break the contract and manipulate the situation for the purpose to avoid towing or paying for car to be serviced (if you have that additional option). My experience is similar to many experience you can find in online reviews. They will gladly take your money for the membership but avoid fulfilling their legal obligation by making up unfounded reasons without any proof or sense. You may need car breakdown cover in the future. AA will let you down. Reviewed on: 17th April 2023

Very fast response and trustworthy company

AA are very quick to help breakdown cover and are always extremely helpful Reviewed on: 5th April 2023

£300 charge for a 1 mile pick up because of two flat tyres

My mother had two flat tyres, on her Rover 45, the AA charged her £300 to recover the car 1 mile to my house, absolute rip-off of my 82 year old. She had Premium Cover & they did her over when she was stuck at the side of a dangerous road, claiming the tyres were damaged in an RTA - which they were not. Refused to pick up car without an on the spot card payment of £300!!!!!! They will be cancelled & history from tomorrow. Reviewed on: 5th April 2023

Amazing service

Broke down and came within 20 mins, lovely chap too Reviewed on: 5th April 2023

Keys in car

LOCKED MY KEYS IN CAR Reviewed on: 29th March 2023

Absolute disgrace

Ball joint popped out confirmed by AA patrol some 5 hours later only to have it referred to Jackson’s local recovery who was lazy and claimed it was involved in a rtc despite absolutely No damage not even a scratch on vehicle. None the less I have the full cover having a disabled elderly individual with me at all times. Luckily I’m local and my elderly disabled mother was able to get home in a taxi. Some 19 hours later I’m stranded for a service I paid over £400 for to cover me for everything! Been a member for years and it’ll only be trouble free should you never break down! Won’t be renewing in June! Reviewed on: 16th March 2023

Aa not bad

Average experience could be better Reviewed on: 12th March 2023

My review

Great service great people easy to sign up Reviewed on: 10th March 2023

Great Roadside Assistance

Had a chap named Guy help me with my car today. Having recently switched over from RAC due to a disagreement over a battery warranty, first experience was great. Perfect communication, ran additional tests they didn’t have to and really helped me diagnose the problem. Gave recommendations of where to go at the lowest rate, checked my tyre pressure as they looked low, and came earlier than we expected. Offered a tip as a thank you, and even refused it. Can’t fault the service or the technician at all, and will certainly stay with them from now on. Many thanks to Guy and the AA. Reviewed on: 23rd February 2023

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