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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.85 (213 reviews)

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2.29

Based on 213 reviews, last reviewed 17th Jan 2026

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

33%

15%

48%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

Marked as a priority call it took 3 hours before we... Marked as a priority call it took 3 hours before we were attended. The only quick part of the process was when they demanded an upfront payment of £3... Read more Reviewed on: 17th January 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Breakdown cover reviews (213)

Review of the AA, Breakdown cover:

AA Membership

Not cheap, but value for money particularly with accounting for extras. Is needed and when required has proved valuable already. Reviewed on: 12th August 2022

AVOID

STAY AWAY They will increase your… STAY AWAY They will increase your membership price without informing you, they did that to me. When i called and asked why i have not been informed they only said that they they sent a letter and it's not there problem if i have not received it! They increased my membership from £20 to £36 and was charging me for that until I have noticed. I have also had a breakdown and repairs and garage fees involved, which AA had to cover as it's in my policy, they have not done and refuse to cover, even if i provide invoice. Reviewed on: 27th April 2023

Best breakdown company

How can i complain been with them 7years! Pay extra for parts and labour, have never been rejected a claim. Keep your car serviced follow the guideline's and its the best cover. My previous car had one claim in 4years. New car has had 2 in 4months. Thats life. AA has been amazing and really appreciate everything thank you. Reviewed on: 27th April 2023

Fraudulent company. Avoid like plague.

In my opinion and experience AA Breakdown cover is fraudulent company. They break the contract and manipulate the situation for the purpose to avoid towing or paying for car to be serviced (if you have that additional option). My experience is similar to many experience you can find in online reviews. They will gladly take your money for the membership but avoid fulfilling their legal obligation by making up unfounded reasons without any proof or sense. You may need car breakdown cover in the future. AA will let you down. Reviewed on: 17th April 2023

Very fast response and trustworthy company

AA are very quick to help breakdown cover and are always extremely helpful Reviewed on: 5th April 2023

£300 charge for a 1 mile pick up because of two flat tyres

My mother had two flat tyres, on her Rover 45, the AA charged her £300 to recover the car 1 mile to my house, absolute rip-off of my 82 year old. She had Premium Cover & they did her over when she was stuck at the side of a dangerous road, claiming the tyres were damaged in an RTA - which they were not. Refused to pick up car without an on the spot card payment of £300!!!!!! They will be cancelled & history from tomorrow. Reviewed on: 5th April 2023

Amazing service

Broke down and came within 20 mins, lovely chap too Reviewed on: 5th April 2023

Keys in car

LOCKED MY KEYS IN CAR Reviewed on: 29th March 2023

Absolute disgrace

Ball joint popped out confirmed by AA patrol some 5 hours later only to have it referred to Jackson’s local recovery who was lazy and claimed it was involved in a rtc despite absolutely No damage not even a scratch on vehicle. None the less I have the full cover having a disabled elderly individual with me at all times. Luckily I’m local and my elderly disabled mother was able to get home in a taxi. Some 19 hours later I’m stranded for a service I paid over £400 for to cover me for everything! Been a member for years and it’ll only be trouble free should you never break down! Won’t be renewing in June! Reviewed on: 16th March 2023

Aa not bad

Average experience could be better Reviewed on: 12th March 2023

My review

Great service great people easy to sign up Reviewed on: 10th March 2023

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