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AA: Car insurance reviews

Name: Car insurance
Rating: 2.75 (165 reviews)

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2.58

Based on 165 reviews, last reviewed 7th Oct 2025

75% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

10%

48%

Latest highest rating:

5

Good set up. Set up was good and easy to complete. It was not the cheapest but very close. Friends are with the AA and recommended the site. Reviewed on: 7th October 2025

Latest lowest rating:

2

Always check on renewal price for better deal We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantia... Read more Reviewed on: 4th September 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Car insurance reviews (165)

Review of the AA, Car insurance:

AA car insurance expensive and rubbish

On September 23rd last year I drove through some flood water on my way to our daughters house, I drove slowly, I had no choice because of cars behind me etc. Driving through the flood water caused my power steering to fail, a light comes on the dashboard warning you do not drive, I made it to my daughters house and I called the AA recovery and they sent one of their engineers to diagnose the fault which he did using his diagnostic equipment, I also rang the AA insurance line to make them aware, they said no problem it would be covered and promptly arranged a courtesy car. Over the next 3 or 3 weeks they attempted to find a garage to look at my car and they failed to do this, the garages they were sending me to were body repair garages. In the end they asked me if I could find someone, i rang a couple of Audi dealers and even got my car recovered to one of them but when their director heard it was being paid by the AA insurance he told me to collect the car because they took too long to pay and he didn’t want to deal with them. So after about 5 weeks the AA insurance sent an independent assessor, who was obviously used to looking at collision damaged cars because all he did was take a photo of the sides, front and back of my car, then he checked the tyre tread depths before opening and closing the bonnet. He then started my car and of course this warning light came on “power steering failure” He then told me what I already know that it was a power steering failure. He then said he’d seen this before water getting into the steering rack and as my car was 8 years old this had probably been building up over time until I went through the flood water and pushed it over the edge. He wrote this in his report to the AA and they promptly took my courtesy car back and said my car wasn’t covered as this was fair wear and tear. I’ve since contacted Audi main head office and they’ve confirmed there’s no such history of this as a fault on the Audi A5 car. The AA insurance are still adamant that I’m not covered, based on this assessors theory. I am not happy at all with their service to me. I’ve e just had a reply from AA car insurance saying “ sorry to hear about my experience give the claims team a call to see if they can help,” unfortunately I’ve been in touch with them for the last 3 months and they are still adamant that are not going to be held responsible for my repair even though I’ve been in touch with Audi themselves and they refute the independent assessors claim that this is a know fault that builds up over years, and he did all that without looking at anything, they did reply suggesting I talk to customer care to resolve this but unfortunately I’ve already done this and they have dismissed my claim again Reviewed on: 13th January 2025

Quick and easy to deal with

Got a very reasonable quote which I took up and a few months later had to make a small claim but was dealt with professionally and efficiently, very impressed highly recommended Reviewed on: 23rd August 2023

An A for the AA!!

Easy to apply online with good explanations with each question. Clear explanations of T&C’s and a great price overall. Reviewed on: 22nd August 2023

Best price car insurance

Best price I have found, very easy to use online form and excellent customer service. Reviewed on: 22nd August 2023

Happy Customer!

Based on my experience I would recommend AA car insurance. Reviewed on: 22nd August 2023

AA services

The AA has many services from breakdown cover to home insurance. I use them all and always have had 1st class service. All my insurances are easy to connect to online and most important of all I can speak to a real person if I choose. Reviewed on: 17th August 2023

Fast response

Whenever is needed , they are doing the best to support us in the fastest way possible. Reviewed on: 8th August 2023

Won't ever use again .

Don't call back or respond , wrong information input Has left a very bitter experience . Reviewed on: 5th August 2023

wish I had never joined them

After being told on the phone without seeing my car that it was a write off they then came and took it away only to be informed that it was not a write off. Told they would be bringing it back as it was drivable after a week no car!! Phoned every day told it would be back soon still no car. When it does come back I am told I will have to drive it to a garage 7 miles away while they assess what needs to be done then bring it home then drive it back to be mended. I was under the illusion that the aa would make things easy but that has been shattered!!! Reviewed on: 2nd August 2023

Terrible

AA Home Insurance is just awful - we had been with them for many years, never made a claim. We had a water leak at our home, water gushing out of a pipe, we called a plumber right away in order to stop more damage being caused. Cost of repair was £426.00- we sent the claim dept footage of the leak and screenshots showing the invoice and a bank statement showing the payment was made as they had requested. Claim was turned down as 'you did not follow your policy rules by calling us first and using our own tradesman' What?? We thought we were helping the AA by not letting the water cause more damage than necessary and saving them money. Avoid the AA - they just want your money and they use any excuse to weasel out of paying - awful Company Reviewed on: 31st July 2023

Unfortunately I can't give a minus review

After making an honest mistake regarding the dates on my penalty points, I had 3 expired and a new 3 added so I still had 3 so just let it roll. AA then cancelled my insurance, they wouldn't listen to me in anyway. I now have to declare that I’ve had insurance cancelled and my policy's now cost double. Disgusted with AA and will NEVER be a customer of theirs ever again. Reviewed on: 19th July 2023

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