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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.76 (151 reviews)

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2.51

Based on 151 reviews, last reviewed 27th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

32%

11%

48%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking customer service Get touch with them to arrange a new payment plan dye to personal reasons after been informed I could for them to cancel my policy and tell me there n... Read more Reviewed on: 27th September 2024

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (151)

Review of the AA, Car Insurance:

Fair price

I appreciated that they were willing to match a renewal quote I had seen elsewhere. However it was disappointing that when they tried to add on Breakdown Cover they couldn't give a definitive answer to the question of whether our dog would be permitted to ride with us in the rescue vehicle if we needed roadside assistance. I learned recently that some recovery services make the dog stay in the car, which is towed separately - we would consider this totally unacceptable and don't want to sign up to a service that would treat our beloved pet this way. Reviewed on: 10th October 2023

1st year ok

Very good car insurance 2nd year am staying with them Reviewed on: 17th February 2021

Unauthorised transactions

The AA will take money from your bank account with or without DD instruction, if you have to sever ties with them make sure you order a new card as they will still bill you regardless. totally illegal and underhand. Report to FOS if this happens to you. Reviewed on: 21st August 2020

Great cover, nice and easy to understand

I went with the AA because they were the cheapest on a comparison website at the time having never used them before, very easy to understand all the additional add ons and what was already included, I particularly liked that they offered a reduced rate on breakdown cover too as a policy holder, only needed to contact them to say I didnt want the policy auto renewing and they got back to me in a very timely manner, would use them again in the future just they couldn't beat another companies quote this year Reviewed on: 14th July 2020

Great value

Great value would recommend just what I wanted , no problems at a good price Reviewed on: 12th July 2020

great service

friendly and efficient and great value Reviewed on: 11th July 2020

Great service

AA was the only company who covered my travel insurance for Covid19 Reviewed on: 18th June 2020

Rip Off

In the last year 2 people have bumped into my car, and admitted liability. The last one was just before lockdown and so the repairs haven't been completed. Because this case is still open my insurance has increased by £250 - even though the other side has admitted liability and I've got protected no claims. Tried escalating and was told no. The claims handling was a mess because my husband was driving and even though I gave him the authority to deal with the claim AA kept calling me to complete the details - very dificult when I wasn't there. Even after he's given them all the details they still kept pestering us because they didn't have any record. A shambles. In my latest dealings I mentioned in passing the accident from last year and they had no record of it, even though again it went through insurance, and I had a courtesy car for 3 weeks. Because of this they then upped the insurance again. Absolute rip off merchants Reviewed on: 29th May 2020

Amazing

Great supportive company to work with... never feel alone Reviewed on: 16th May 2020

Reasonablr price from trusted company.

I shopped around for car insurance and found their price to be very reasonable and my contact with them was very efficient. Reviewed on: 28th April 2020

Effortless Claim

Started a new car insurance policy in October only to have to claim following a rear end shunt in December. The claim process was simple and my car was repaired within a short time, I would recommend. Reviewed on: 15th September 2019

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