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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.33 (156 reviews)

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3.79

Based on 156 reviews, last reviewed 17th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

53%

38%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

Latest lowest rating:

1

hours of waiting,make an error to charge customers f... hours of waiting,make an error to charge customers for changes done over the telephone lines. doing everything to avoid support, bot only and hours on... Read more Reviewed on: 17th January 2026

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Acorn Insurance Car insurance reviews (156)

Review of the Acorn Insurance, Car insurance:

Absolutely shocking customer service

I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage for a gearbox failure since the 26th of August, 2024, and I got it back on the 6th of September. Unfortunately, I had to return it to the garage on Thursday morning due to further issues. During this time, the garage had been driving the car and speeding on multiple occasions, which led to two black box speed warnings on my insurance. To clarify that I wasn’t driving during those dates (from 26/08/2024 to 06/09/2024), I went to my car dealership to request a formal letter on headed paper. Although they couldn’t provide a physical letter, they sent me an email confirming that the car was not in my possession during that period. However, Acorn Insurance dismissed this email, stating that "anyone could fake an email," despite the fact it came from a VAT-registered garage and a reputable dealership. To make matters worse, Acorn also refused to accept the email because the garage had been speeding in residential areas. This is despite the fact that the black box data clearly shows that the car was parked in a locked garage forecourt awaiting repairs during those times. I sent this information to Acorn Insurance on the 9th of September and did not receive any response until Friday, 13th of September. When they finally called, it was just 20 minutes before their offices closed. To my surprise, they gave me a cancellation notice that takes effect in 7 days. With only 5 minutes left before they closed, I was unable to do anything to resolve the issue, which was incredibly stressful as I am only three months away from earning a year’s No Claims Discount. I believe the way I have been treated by Acorn Insurance is completely unacceptable. From dismissing legitimate evidence to their delayed and unhelpful response, this has been a nightmare. If the issue is not resolved by Monday at 5 PM, I will be escalating my complaint to the Financial Ombudsman. Reviewed on: 14th September 2024

Top customer service

Customer service was friendly and informative. They seem like they know what they're doing - professional and well-organised. At the same time they manage to be friendly no matter what situation occurred - speedings etc. Reviewed on: 4th August 2025

Great company and insurance provider

Great company and insurance provider Reviewed on: 4th August 2025

Great company with excellent customer service

Great company with excellent customer service Reviewed on: 1st August 2025

Highly recommended!

Friendly and knowledgeable customer service, I highly recommend them to anyone looking to insure your car. Reviewed on: 1st August 2025

Very nice company very good service all very nice

Very nice company very good service all very nice Reviewed on: 29th July 2025

Ever forever best company.

Be a regular customer of a Aon insurance I can highly suggest to all my friends and families. Akon insurance is a very good very humble and the best insurance forever because it’s providing the average type of the Cover without any headache I can highly suggest to one application I am really miss that thing in a Aon Cover if there’s someone have a one year old license and have a local bonus must be Cover on our other vehicles. I am missing that thing in this insurance But overall it’s thousand times better than all other insurance companies. Reviewed on: 27th July 2025

Great value for money and great customer service

Great value for money and great customer service Reviewed on: 22nd July 2025

Absolutely gleaming

Absolutely class when I’ve had issues IE not being able to pay they sorted me out plus in my 2nd year my insurance had come down over £1000 Reviewed on: 19th July 2025

good thanks we need more help i like it its good

good thanks ilike it is good Reviewed on: 18th July 2025

Good service and really focused on service standards

Good service and really focused on service standards Reviewed on: 18th July 2025

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