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Acorn Insurance: Car Insurance reviews

View other Acorn Insurance products
1.67
Based on 69 reviews, last reviewed 14th Sep 2024
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
16%
See only 4 star reviews
6%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
72%

Latest highest rating:

5

Great customer service insured me when no one else w... Great customer service insured me when no one else would. Reviewed on: 27th August 2024
Mubarak abdi's avatar
Mubarak abdi

Latest lowest rating:

1

Absolutely shocking customer service I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garag... Read more Reviewed on: 14th September 2024
Mackenzie S's avatar
Mackenzie S
Read all reviews See your review

About this product

We collect Acorn Insurance car insurance reviews to give you insight into what you can expect as an Acorn policyholder.

Acorn Insurance has been providing specialist insurance since 1982. The company offers a wide range of tailored policies, such as taxis, couriers, black box and imported cars. With a variety of solutions to fit many different needs, find out what real customers think by reading our Acorn car insurance reviews.

Our reviews can help you determine if Acorn’s policies are right for your needs. Do you require specialist insurance? Or perhaps you’re looking for a robust young driver policy? Maybe you’re hoping to add some additional extras to your cover? Whatever your needs, check out the Acorn car insurance reviews on Smart Money People to see how others rate their cover.

Have you had an insurance policy with Acorn? Share your honest experience by leaving an Acorn car insurance review today. Were you satisfied with the cost of your premium for the level of cover that you received? Did you need to make a claim with Acorn, and if so, how well did they handle it? Perhaps you took out a specialist policy - if so, what made you choose Acorn Insurance as your specialist insurance provider? Whether good or bad, share your experience with others. Together, we can help people like you make better decisions.

Acorn Insurance Car Insurance reviews (69)

Review of the Acorn Insurance, Car Insurance:

Absolutely shocking customer service

1
I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage for a gearbox failure since the 26th of August, 2024, and I got it back on the 6th of September. Unfortunately, I had to return it to the garage on Thursday morning due to further issues. During this time, the garage had been driving the car and speeding on multiple occasions, which led to two black box speed warnings on my insurance. To clarify that I wasn’t driving during those dates (from 26/08/2024 to 06/09/2024), I went to my car dealership to request a formal letter on headed paper. Although they couldn’t provide a physical letter, they sent me an email confirming that the car was not in my possession during that period. However, Acorn Insurance dismissed this email, stating that "anyone could fake an email," despite the fact it came from a VAT-registered garage and a reputable dealership. To make matters worse, Acorn also refused to accept the email because the garage had been speeding in residential areas. This is despite the fact that the black box data clearly shows that the car was parked in a locked garage forecourt awaiting repairs during those times. I sent this information to Acorn Insurance on the 9th of September and did not receive any response until Friday, 13th of September. When they finally called, it was just 20 minutes before their offices closed. To my surprise, they gave me a cancellation notice that takes effect in 7 days. With only 5 minutes left before they closed, I was unable to do anything to resolve the issue, which was incredibly stressful as I am only three months away from earning a year’s No Claims Discount. I believe the way I have been treated by Acorn Insurance is completely unacceptable. From dismissing legitimate evidence to their delayed and unhelpful response, this has been a nightmare. If the issue is not resolved by Monday at 5 PM, I will be escalating my complaint to the Financial Ombudsman. Reviewed on: 14th September 2024
Mackenzie S's avatar
Mackenzie S

worst insurance company

1
I made a inssurance with Acorn and is the worst decision I have made. After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous inssurance because of negligence. I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month inssurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my inssurance per month I don`t recommand Acorn please paid a bit more but don`t get involve with them Reviewed on: 19th August 2020
Robert Cristea's avatar
Robert Cristea

Worst experience with a insurance company

1
I made a inssurance with Acorn and is the worst decision I have made. After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous insurance because of negligence. I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month insurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my insurance per month I don`t recommand Acorn please paid a bit more but don`t get involve with them Reviewed on: 19th August 2020
Robert Cristea's avatar
Robert Cristea

Very poor insurance company

1
I had a accident and rang my insurance haven insurance tonget the car repaired after having the car for 3 weeks theybdecided to write it off and take the courtesy car back. I am a keybworker and with covid 19 not able to get to work as dont have a car. They haven't tried to understand or be helpful in this matter. Other insurance companies are reducing the premiums and offering courtesy cars to their clients until the end of the pandemic. Haven on other hand are not. Also they will not let me buy the car back. AVOID AT ALL COST GUYS Reviewed on: 1st May 2020
sham11's avatar
sham11

Excellent straight forward honest insurance

5
Excellent company, highly recommend,took a policy out and then recieved a phone call just to make sure the answers I gave were correct so it's helps the customer if a claim is ever made ,highly recommended Reviewed on: 9th August 2019
Clint Avery's avatar
Clint Avery

Personally I would avoid this company.

1
Absolute shambles of a company. Staff rude and unhelpful. Glad I didn’t take a policy with them if that’s how they treat potential customers. Reviewed on: 24th April 2019
David's avatar
David

no care for customers

1
if i could give zero stars i would. Acorn casually cancelled a policy that was taken out and paid for online. They left a retired lady to drive a car with no insurance. When I called and asked why they didn't call to ask for what ever documents they needed, a lady casually told me that they are in inbound call centre and can not make out going calls. POOR SERVICE. NO CARE FOR CUSTOMERS WHAT SO EVER. Reviewed on: 1st February 2019
Saam Forouhar's avatar
Saam Forouhar

ITS OK

3
i have solved all problem with company Reviewed on: 12th October 2018
ALPER's avatar
ALPER

great customer service

4
i have only had to ring up a few times to sort my insurance but have never encountered any issues Reviewed on: 23rd September 2018
Leanne Perrett's avatar
Leanne Perrett

Good company

4
Great prices, straightforward, no issues. I would use again and recommend to others. Reviewed on: 23rd September 2018
Claire Appleton's avatar
Claire Appleton

Good company

4
Great prices, straight forward, no issues. I would use again and recommend to others. Reviewed on: 23rd September 2018
Claire Appleton's avatar
Claire Appleton

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