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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22444 reviews)

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4.60

Based on 22,443 reviews, last reviewed 19th Jul 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral customer service is outstanding. Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their t... Read more Reviewed on: 19th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22444)

Cancelling mid policy charges

The setup of admiral insurance and its documentation are excellent , but beware. I remember now why i didn't like Admiral having cancelled insurance mid term with them before. Paying monthly, you'd expect to pay a maximum of the next months fee. Nooooo. £56 cancellation fee. What a set of crooks. I won't be buying car insurance from them ever again, thats twice. Nver again. Reviewed on: 22nd June 2022

It is pointless to be choose this company

I had my accident on 2019 and my case is still open. I am trying to make them understand since last year that I am fully recovered and I want to close this case as is affecting my mental health. I suffered an accident, witch was not my fault, someone fall asleep on the motorway and hit us with more than 60mph when we were stopped on the hard shoulder for an emergency. They change my case handler so many time that I lost count. It is very frustrating that looks like they don't care about people. Before at least you could speak about your case by phone, now the don't even call you back for weeks or never. They just send a letter to my partner saying they are not longer able to represent him. It is only 3 months before the 3 year limitation period end and then we are gonna be left out with the case closed without getting any compensation. I will no recommend this company at all. Reviewed on: 16th June 2022

Been waiting on a decision for over 3 weeks

My car has had damage to the underside. It has gone to the main dealer who have documented and quotes for this and are still chasing for an answer. Terrible service Reviewed on: 15th June 2022

Will not fulfil claim after taking car in for weeks saying they are unable to contact their engineers,

A catalog of errors, delays and apparent ignorance Reviewed on: 4th May 2022

AVOID ADMIRAL

My insurance has just risen from £646 to £1093 for NO reason. Ive net had a claim for 2022 nothing has changed since 2021. How can they justify that ???? My advice. AVOID ADMIRAL Reviewed on: 1st May 2022

When you have an accident check what price you get back for car

I was going to renew my car insurance a friend recommended me and he had accident he phone me and stated the car was a write off they tried to give him quarter of the value I went to Marks and Spencer's insurance I never heard anything like it utter rubbish. Reviewed on: 26th April 2022

Admiral to the rescue

My daughter had an awful experience with 1st Central Insurance. She ended up buying new insurance from Admiral which was so quick and easy to set up. Reviewed on: 26th April 2022

Take money without notice!

If you want a car insurance company to take your money direct from the bank without notice you, choose Admiral. Even I had well informed them I had a non-fault claim months ago (Tyres punched in motorway), they already offered a higher than market policy price, they can still increase the price AFTER two months of the policy started!! AND they have no single word to inform you that will be happen! I will not ever choose this company again. Reviewed on: 26th April 2022

Believe ALL the poor reviews

I have been a customer for over 9 years and have been appauled with the level of service i have recieved within the last 2 years. They claim Customer Quality is of their top priority when the service of their staffs constantly contradicts this. The Customer Service staff are shamelessly incompetent, the managers shy away from complaints , When one is available they provide as little help as their advisors. This is an absolute dreadful company and i am shocked that given the outstanding reviews of dissatified customers, they are still in business. Reviewed on: 23rd April 2022

DO NOT USE!!!

DO NOT USE!!! Admiral have without doubt the WORST customer service department I have ever dealt with. When ur not waiting in hour long queues only to be hung up on, which has happended to me on three different occasions. The staff are completely incompetent and never have any useful information to give u and usually pawn you off to a different department just to be put to the back of a queue again. Even if you have to pay slightly more I would recommend going with another provider as you will save yourself a great deal of stress and time. Reviewed on: 22nd April 2022

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