Write a review

Newsletter

Go to business site

Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22444 reviews)

View other Admiral products

4.60

Based on 22,443 reviews, last reviewed 19th Jul 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral customer service is outstanding. Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their t... Read more Reviewed on: 19th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

Visit provider site Read all reviews Write a review

About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Review Admiral: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Admiral Car insurance reviews (22444)

Windscreen

I had make claim for my windscreen on the 1 April 22 at that date I spook to manger and all promisees,,,no one get back time until today 20 April 22 after I spent hours to tell them about my claim and I find it very ridiculous since I asked them for the Mercedes windscreen and they said no we do not provide the original ..I will never recommend it to any one . Please be carful as I believe you pay to much money to get this insurance as I did ..for sure I will never renew it with them Reviewed on: 20th April 2022

Company rips off public

How can a company charge you ten pound to call them even when it’s their fault you have to call them because they’re online communication don’t work pure joke Reviewed on: 13th April 2022

Poor customer care

After calling for the fifth day in a row and being on hold for hours, I was finally able to speak to someone. I'd suffered a cracked windscreen from flying debris hitting my car on the motorway. Could not log a claim on their lines because no one would pick up. Tried directly with autoglass, but the earliest they could offer me was in 5 days time. As any working person, I need my car every day and could not wait this long. I proceeded to book with another company and paid them, as I could not reach admiral directly for confirmation they would pay. Finally after speaking to them today, I'm being told they can only reimburse me £50 for the entire windscreen replacement. I'm not sure where this Mickey mouse figure came from, but the entire screen replacement cost me almost 6 times this amount. What is the point in having insurance if they refuse to payout a legitimate claim (I have all the evidence and receipts). Clearly, they'll do the absolute bare minimum to fob you off. Apalling. Reviewed on: 12th April 2022

Beyond dreadful

Dreadful claims handling No customer service Useless and inaccurate e-mails, the final straw? Customer service REFUSED to register my complaint! Reviewed on: 11th April 2022

Cancel my insurance after my car was hit when parked

My car was hit when parked in front of my house and i just reported to be able to repair it. And i receive the following email with subject date from 52 years ago:) “Following the incident on 01/01/1970 involving vehicle Jour Claims Department has advised us to remove this vehicle from your policy. You should already have received confirmation from them regarding this. As a result, we are unable to continue insurance on your vehicle registration All insurance cover for this vehicle is cancelled for you and any other drivers on the policy with effect from 16/03/2022. This includes the Driving Other Vehicles extension, if applicable. If your policy has other properties or vehicles currently on cover, then they will remain insured. If you had a single vehicle policy, then your policy has now been cancelled.“ Reviewed on: 10th April 2022

Steer Clear

Utterly and totally unprofessional. Steer clear. After charging me for two policies for the same car eventually Admiral cancelled it and owes me over £200. I told them that the account I paid from was closed due to Covid so they are basically stealing the money. I have sent them proof that it was closed yet they are refusing to refund me the money as they say they have refunded the closed account. It is disgraceful. This was their response to me Dear Ms Edmundson Policy Number: P64007667 Complaint Reference: 220321048 Thank you for your response dated 28/03/2022, I am sorry you remain dissatisfied with our services. I can confirm a Final Decision was issued on behalf of Admiral on 23/03/2022. Within this document I addressed the complaint points raised during your initial contact with us on 18/03/2022, which were: • You are unhappy with our refund procedure as the refund was processed a closed bank account. As previously explained the refund of £259.07 was issued on the 19/02/2022 to the debit card ending 4026. This was processed on the 18/02/2022 after you emailed to cancel the policy. Our Accounts Department have advised for you contact the card issuer and ask to check your closed account. ’if the payment fails for any reason, we will issue you a cheque instead’’. Our Accounts department have also advised we are not a bank and therefore met the refund regulations set by the Financial Conduct Authority (FCA). I understand you have emailed our CEO to see your comments, I should explain the Complaints Department was created to deal with all complaints on behalf of the business. As a responsible and regulated insurer, we follow the FCA’s dispute regulations. This means it is the businesses decision who deals and responds to these concerns. In our case, as mentioned, we have a dedicated Complaints Department. Our complaints procedure asks customers to address any complaint to the ‘Quality Manager’ and not to any other specific individual. Any correspondence addressed to our CEO is redirected to us or the original complaint handler as per the process explained above. However, I will pass your comments on to higher management, but our decision remains unchanged in relation to your complaint. I am sorry this may not be the response you were hoping for, and I respect your position on this. Yours sincerely FormCode: COM022 236581574/AD/P001 Jules Crook Customer Assurance Executive Reviewed on: 30th March 2022

Find another car insurer

Terrible company. Used them about 10 years ago and was really impressed with their prices and service. This time round the service has been shocking and they've charged me an autorenewal charge which is a 3rd of the cost of my policy for a renewal I didn't want or authorise. I'd advise using a proper company like Direct Line rather than these these thieves Reviewed on: 25th March 2022

the worst thing you can do to your self is taking car insurance from Admiral. Please Stay way from them

the worst car insurance broker I ever seen. Reviewed on: 24th March 2022

Dreadful Customer Service

Had an accident in January. Still jumping through the hoops to get my car fixed and a hire car. I have complained but they simply fob you off with the other company Auxillis which organises the repairs and loan car. No one answers the phone, responds to emails, it’s shocking! Reviewed on: 21st March 2022

Ease of use

Very easy to make changes and very fair pricing! Reviewed on: 17th March 2022

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Motorbike Insurance
from Motorcycle Direct 3.59 from 4 reviews
Car insurance
from Privilege 2.35 from 87 reviews
Breakdown cover
from 2Gether Insurance 1.88 from 54 reviews

Want to see more from Admiral?

Home insurance
from Admiral 4.74 from 11777 reviews
Personal loan
from Admiral 4.67 from 1398 reviews
Van Insurance
from Admiral 4.63 from 145 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub