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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22444 reviews)

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4.60

Based on 22,443 reviews, last reviewed 19th Jul 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral customer service is outstanding. Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their t... Read more Reviewed on: 19th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22444)

Loyal customer, Good products

Fantastic service with a wide range of insurance policies. Reviewed on: 5th August 2022

A joke

A joke A joke A complete joke Im covered by admiral insurance and im staying in Uk for 2 more months. The only way admiral can help me is only if i pay the insurance for the whole year. Back home i can chose to be covered for one month if i want to, but admiral wont even try and extend my contract from 10 to 12 month and let me pay the difference. So my contract ends in august and then im left with no insurance for my vehicle to go to work for 2 months, unless i pay for the whole year, even tho i am leaving Uk for the entire year. A complete joke Avoid Reviewed on: 4th August 2022

AVOID Admiral at all costs they will rip you off

I purchased a used 2015 Volkswagen Golf 1.6l Match (diesel) in Feb 2022 and in June the vehicle was involved in an accident. Admiral did not once view the vehicle, but wrote it off ("total loss") based on my non-professional description. They then proceeded to offer me 20% below the vehicle's value as a settlement, and despite my responses and subsequent complaint they have refused to rectify this. I will now be taking the matter to the Financial Ombudsman Service in the hope of getting some unbiased justice. I have been left buying another Golf that is 4 years older and a lower spec than my previous car because of the low settlement Admiral have made, which has left me feeling very bitter indeed. I cannot stress this enough - AVOID Admiral at all costs, they will screw you for everything they can without a shred of decency, the whole company is corrupt, devious and underhanded. Reviewed on: 25th July 2022

Comprehensive assistance in improving the quote for me

The support worker was helpful and informed in helping improve the quote for me. Reviewed on: 21st July 2022

Heartless company

When my wife found out she had Breast Cancer we had to cancel our holiday flights due to the imminent operation, on claiming Admiral contacted our Doctor to confirm the illness as is there right, after the Cancer was confirmed they found also found out my wife had Gastritis a condition thousands of women have, Admiral stated the could only pay approximately half the claim due to this not being reported on our policy (an honest mistake). By the letter of the law Admiral we’re correct but what a heartless company. I explained to Admiral we canceled our flights due to an operation for Breast Cancer nothing at all to do with Gastritis but they we not interested, they so a way of paying less and took it. Well I hope no one goes through what we had to go through with this company and needless to say we will never use or recommend them to anyone. Reviewed on: 20th July 2022

AVOID!

I cannot understand how anyone can give more than 0 star based on my dreadful experience. Utterly disgraceful. Trying to get windscreen replaced on a standard Ford Smax (quite a normal car in my opinion, nothing out of the ordinary) since APRIL. First time around, glass was not in stock with Autoglass, waited and waited MONTHS, they took my voluntary contribution, had that, made a booking, but no windscreen. Tried contacting my insurance company, ADMIRAL, who said Autoglass were THE approved repair group, but that approved repair company couldn't provide me with a windscreen. So now what? Tried again TWO months later, booking went through with Autoglass, explained I can no longer drive the car because of the length/position of crack, Autoglass assured me the windscreen was available otherwise it wouldn't accept the booking, it wouldn't go through on the system. Confirmation email received, text message on the morning of the day before..."please drop your car off to Reading Autoglass etc". Same afternoon, telephone call from Autoglass, no windscreen available for my car! They cannot source it! Four hours after confirmation text, the winsdcreen is unattainable? WHAT THE HELL ARE ADMIRAL & AUTOGLASS PLAYING AT, YOU UTTER INCOMPETENT COMPANIES? NO windscreen, unable to drive car, and Autoglass are my insurers ONLY approved service! It just could not be anymore ridiculous! Oh and to add sting to that, pay a fortune to Admiral with a multi car policy! I would avoid at all costs if I were you! NOT HELPFUL, NOT PROFESSIONAL, TERRIBLE CUSTOMER SERVICE, FOUR TIMES I WAS PUT THROUGH TO "THE RIGHT DEPARTMENT" but they love your money! Reviewed on: 20th July 2022

rip off on the hidden charges

Charged an extra £61 after the policy renewal issued as they had rounded down years of license from 5years and 11 months to 5 years rather than my declared 6 years . obviously found another easy way to rip off their customers with hidden charges Reviewed on: 19th July 2022

Super helpful

They are great and their app makes everything so much easier Reviewed on: 18th July 2022

Very friendly UK based call centre

Very friendly Welsh call centre, good value and helpful. Haven't had a claim so can't comment on that side Reviewed on: 18th July 2022

Helpful and understanding

Easy to get hold of and change insurances for whatever reason, always happy to help and market leading prices! Reviewed on: 18th July 2022

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