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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.59 (22445 reviews)

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4.59

Based on 22,445 reviews, last reviewed 1st Aug 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Easy to get a quote and set up the policy. Easy to get a quote and set up the policy. Communication was good and the members area was easy to use. Reviewed on: 29th July 2026

Latest lowest rating:

1

account blocked while abroad, renewal impossible. My car is in UK, due for renewal 12 August. I am currently in Abu Dhabi for family reasons and Admiral, despite sending me messages telling me my ins... Read more Reviewed on: 1st August 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22445)

No Fuss car insurance

Always review my car renewal and have always found Admiral easy to deal. I check comparison sites ( and some insurers that don`t appear on them ) then call Admiral to discuss. They have never failed to offer me a good reduction on the renewal letter cost given usually beating other companies for the degree of cover I need for my multi car cover. Also the staff at Admiral are some of the most helpful efficient and friendly people I have ever dealt with. It is a treat to be assisted by them. A first class company all round ! Reviewed on: 24th August 2021

Monthly payment not available

I am so happy to deal with admiral in all aspects of vehicle insurance. Lowest premium, quick and high claim ratio. But recently Admiral not allowing for monthly installment of premium, which means they don't want middle or low class customers. Initially monthly payment was an attracting factor, but now not available Reviewed on: 3rd July 2021

Totally useless legal insurance

Totally useless legal insurance Had an accident where (so-called) 'third party' (the other driver/their insurance) immediately accepted liability. After two full working weeks Admiral legal insurance have not given any useful legal assistance - other than declaring themselves incompetent (after 1 working week of waiting with phone lines closed) for defending my financial losses to third party, not having made any decision - or entered any meaningful conversation about whether they provide a lawyer to get involved etc (another 7 days after their own law firm had declared themselves incompetent). Admiral insurance also initially tried to persuade me into me letting them handle the case - which would have cost me (with very high likelihood, given the prompt response of the 3rd party insurance) £500 of excess fees. Great, thank you Admiral Reviewed on: 18th June 2021

Excellent policy and very good value for money

Excellent customer services, reviewed my car insurance at renewal in light of Covid and very low mileage & policy reduced by almost 50% for loyalty and with no claims protected dvd only £50 excess….. very highly recommended & local to me in Wales too Reviewed on: 16th June 2021

Great value for money and excellent customer service

I have been with the Admiral Group for around 12 years, whether it be Admiral, Elephant or Diamond, the customer service is always absolutely fantastic and the call centre staff are super friendly and efficient. The value for money of Admiral's products has always been great too. Reviewed on: 14th June 2021

I'm winning to accommodate disabled people

I bought a brand new car and and with less than 2000 miles on the clock one of Admirals customers reversed into my parked car .by time I got home Admiral insurance called me to beat me from contacting my insurance in hope they can save a couple of quid. They wanted a garage to collect the car so they can inspect and do any work to be carried out I made them aware that I am under the seriously critical vulnerable as I have emphysema of the lungs and I do not wish for anybody else to drive my car because of covid-19. Which I didn't think was unreasonable .so I got a quote over the phone from a garage regarding what it would cost to repair my car it was just short of £2,000. So I mentions to admiral just give me the money and I can deal with it in my own time . Admiral Insurance point Blank refused and was adamant that the PPE which they wear will be more than sufficient. If I caught covid it can have detrimental effects on my life. So Admiral was trying to save a couple of quid now they have retracted their services and refusing to help in any way shape or form apart from give me £50 compensation which I have declined. Everyone and everywhere you go everyone has been amazing in accommodating not just people with disabilities but all kinds of people in helping to get through this together. Admiral Insurance is not willing to help people with disabilities instead they they retract their services even though you're the innocent party. I am not suggesting not to go with Admiral Insurance I am merely expression my experience particularly as a disabled person. would I recommend Admiral Insurance no I wouldn't Reviewed on: 24th May 2021

Totally incompetent and unacceptable service

I pay a lot of money for my admiral policy. When I did claim for an accident that I was not at fault ( not even in the car for) for I found their entire claims system very hard to use. I was told several times people would not talk to me on the phone and I should use the online service despite me telling them that there was no online option for what I needed. When I did get through I was out on hold for over 15 minutes at a time several times. They then tried to write my car off without assessing it and told me ‘they didn’t know the procedure for what to do otherwise’. I was then eventually told they would take it to a garage and that my excess would not be payable and that I would not have my no claims bonus affected. 3 hours after the car had been picked up they phoned me to arrange pick up and then claimed to have no idea where the car had been taken. I was then not contacted for over a week until I eventually called them when i was told it had been deemed a total loss the week before but no one had bothered to call me. I was then told at that point they would deduct my excess from the value of the car and refused to give me any aid in claiming my excess back from the other company. Overall I have found their service completley incompetent and unacceptable, I will not be renewing with them and would not recommend them to anyone. Reviewed on: 7th April 2021

Rip off to make changes to your policy

Like most insurance companies they are fine until you actually need something. Getting a policy was easy and a reasonable price which i paid for in one go. Eight months into my policy i changed my car for one with a higher insurance group. Naturally you expect to pay a little more for this, however admiral wanted me to pay an extra £143 pounds. When added to the £411, I had already paid, would of meant that i have, in total, paid admiral a whole year of car insurance, for the car that cost more to insure, despite the fact i would only be driving it for 4 months of my policy. When i tried to complain i was told the difference in price was because the new car is a higher insurance group. I have already told admiral that i have no issue with it being more to insure. My issue is that I am going to end up paying the equivalent of 12 months insurance on a more expensive car, despite driving a cheaper car for 8 months of the policy but admiral cannot seem to understand this. So last time i will be using them. Reviewed on: 31st March 2021

Awful Service. Incompetent Advisors. TRIED TO RIP ME OFF

When my car insurance was going to renew, I spoke with a telephone advisor to get several different quotes (I wanted to compare how much my insurance would cost with/without black box, when I change address, If I changed jobs, IF I changed my annual miles etc). The guy I spoke to was nice, he assured me nothing would change until i had confirmed any of the above, but my policy did change. My details were changed without my knowledge and as a result my insurance went up by £100! I called back to complain and a different advisor couldn't help me. She didn't understand what had happened and couldn't answer any of my questions (questions that the previous advisor could). She made me answer hundred of questions then gave me the same quote after an hour. Was a total waste of time. So I decided to leave Admiral and go elsewhere - I found MUCH cheaper insurance with someone else with ALL of the benefits that Admiral were offering WITHOUT a box. What makes it worse is Admiral have never got in touch to tell me when they will remove the box. They don't insure me anymore. They tried calling me ONCE and I couldn't take the call so they never called again. OH. and the had the audacity to write me letters asking why I had cancelled my direct debit to them even though they didn't insure me any more and my account was 100% paid! It's been a horrible experience and I wouldn't recommend them to anyone. Reviewed on: 21st February 2021

Great prices

For the second year running, Admiral Car Insurance has offered me the best value for money. Reviewed on: 18th February 2021

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