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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22360 reviews)

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4.74

Based on 22,360 reviews, last reviewed 19th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

i have had the worst experience of my life with this... i have had the worst experience of my life with this company! they will lie to you and try to rip you off! i’ve been waiting a year for them to sort s... Read more Reviewed on: 19th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car Insurance reviews (22360)

Don't use for third party claims!

An Admiral driver hit my car, writing it off, totally his fault, no dispute there. I started a claim with my insurance company, only to have many calls from Admiral asking to claim through them instead. After offering me £500 to swap, I finally gave in an let them deal with my losses. Big mistake! They undervalued my car (no surprise) and even though I kept rejecting it, they would not increase their offer. After creating a complaint, they did not change their minds, even with much evidence from the Internet of how much my car was selling for. They referred me to the ombudsman, washing their hands of me. What transpires is, the finance ombudsman only helps claimants that have a dispute with their OWN insurance, and therefore could not intervene as Admiral was not my insurer, even though legally they can approach me and take on my claim?!! A total loop in the law here with no protection for me whatsoever. Absolutely disgusted. I've lost money from my car write off and my insurance premiums have gone up, even though it was a total non-fault claim. Makes me not want to drive any more. The laws need changing so companies cannot get away with this. They knew what they were doing, so others please take note if they approach you. Reviewed on: 4th July 2024

CUSTOMER FOR 6 YEARS MY AUTO RENEWAL OVER THE PHONE...

CUSTOMER FOR 6 YEARS MY AUTO RENEWAL OVER THE PHONE FAILED AND THE LAST PAYMENT FAILED / WAS THEN TOLD I HAD NOT BEEN INSURED FOR 5 DAYS ASKED TO RENEW WHEN I PHONED THEM AND WAS TOLD AS I HAD MISSED A PAYMENT I WAS NOT ALLOWED THE MONTHLY DIRECT DEBIT OPTION / AFTER NOT MISSING ONE PAYMENT IN 6 YEARS / UNACCEPTABLE WAY TO TREAT A LONG STANDING CUSTOMER YOU DONT WANT MY MONEY THATS YOUR CHOICE GONE WITH RAC INSURANCE NOW Reviewed on: 17th June 2024

I have found Admiral Insurance to be the best value...

I have found Admiral Insurance to be the best value for money, for my car insurance. I also like the app, it is easy to use and has all of my information/documents/ date of renewal easily accessed whenever I need to. Reviewed on: 16th June 2024

TO CUT A LONG STORY SHORT.

TO CUT A LONG STORY SHORT..... ISH to cut a long story short. 3 weeks ago i ran a quote for a land rover i was considering buying through EVERY uk search engine. On every occasion Admiral came top of the lists by a fair amount. THIS WAS THREE WEEK AGO. i was coincidentally already a customer with them so changed over the 'new car' to the old policy knowing the new policy was die soon and hoping for an equally favorable renewal. CAN YOU GUESS WHAT CAME NEXT.... 3 weeks later i got the renewal. NO CHANGE in any circumstances what so ever. the renewal was £500 more expensive than it had been 3 weeks ago... i rang and spent 2 hours being passed from pillar to post. i also ran the car through every online web site again. this time strangely ADMIRAL were no where on the search engine. this time it was TESCO... every result showed they were now chasing my business. this is how a company hooks you in then 'SHAFT' you come renewal the fact that ADMIRAL would not quote on the latest search shows the new UK law forbidding Insurance companies penalizing existing customers over 'new business' is working.... show no loyalty to any company and use the search engines... loyalty is not valued by this faceless companies... needless to say i am no longer with ADMIRAL.. be interesting to see if next year they want me back Reviewed on: 13th June 2024

Top insurance company

I’ve had lots of different insurers and can can that Admiral are the BEST Reviewed on: 8th June 2024

Recently had a crash that wasn’t my fault, referred...

Recently had a crash that wasn’t my fault, referred me and sorted straight away Reviewed on: 7th June 2024

Amazing additional cost for mods

Had done some modifications to my car and admiral were sound about it. They didn’t charge me a arm and leg for the modifications i had made to the car and overall i’m very pleased so far with there service. Reviewed on: 5th June 2024

Always provided the best deals without a black box a...

Always provided the best deals without a black box and adding family members to the policy makes it cheaper as well. When I’ve phoned the customer services there have always been friendly although sometimes there have been some miscommunication. Reviewed on: 24th May 2024

Great for multi insured policies

I have recently separated from my husband and I needed my own car. I've never had to deal with car insurance companies before but as I already have my home insurance with them I thought I'd do my best to stay loyal. The customer service was fantastic and really helpful. I felt like an individual and not just a number. Reviewed on: 24th May 2024

Really good deals and the app is excellent

Really good deals and the app is excellent Reviewed on: 14th May 2024

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