Write a review

Go to business site

Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

View other Admiral products

4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

Visit provider site Read all reviews Write a review

About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Review Admiral: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Admiral Car insurance reviews (22423)

Reliable and trustworthy

Easy to contact online or by phone. Helpful in answering questions. Good value for money. Reviewed on: 24th March 2024

Discusted with this company!

Discusted with this company! I hope you choke on the money I gave you for what bugger all! I had 1 years no claims for the first year no issues. Second year just started. They cancel my policy after missing one payment! Then make a different reason up that it's because I made a claim which they stated that they were not liable for! So no claim... Word can not describe how bad of service I received. Please be aware they are not all they seem clearly. Trying to bill me now for a full years policy after cancelling mine. Reviewed on: 21st March 2024

Very difficult to contact and slow to respond.

Very difficult to contact and slow to respond to emails. Although I got a competitive price for my car insurance I was disappointed when I had to chase them for an included offer and found them very difficult to contact. There is literally no way of contacting them by telephone, and they are slow to respond to emails. I worry what the experience would be like if I have to make a claim, and hence will probably not renew with this company. Reviewed on: 11th March 2024

This company is a bad joke

This company is a bad joke This company is a bad joke. I was involved in an accident with one of the company's customers(rear-ended), wasn't my fault and the other driver made the claim to fix my car. Since the 14th of February, they have kept telling me that they will make the payment but they refuse and they find different reasons. If a minor claim is happening like this I can't imagine for something else. I would NOT recommend anyone to deal with or take any insurance from this company. Shame on you ADMIRAL Reviewed on: 5th March 2024

Value for money, easy to us online account for car i...

Value for money, easy to us online account for car insurance and quote for other services, really informative newsletters with tips for driving all year round, money and other important stuff. Reviewed on: 17th February 2024

Don't want to pay valid claims

Admiral referred us to their preferred supplier to replace a hearing aid. When Counrtywide Hearing quoted £1500 more than anyone else to replace, Admiral decided we were underinsured and offered a very low sum. Ended up buying the hearing aids ourselves. Reviewed on: 13th February 2024

Never go near Admiral Insurance.

Never go near Admiral Insurance. Was hit on the M25 18 months ago and the claim has failed to be progressed and solved. They then raised the premium as I was stuck with them due to the fear of moving my no claims, based on the accident being unresolved. Stay Away from Admiral! Reviewed on: 10th February 2024

Admiral are refusing to engage with our complaint af...

Admiral are refusing to engage with our complaint after a no fault claim. They passed our car to a company called Auxillis who have had it for four months now and have done nothing. The claim isn't even going to be on our insurance! Do not use admiral they are awful even in the event of a no fault claim Reviewed on: 3rd February 2024

Victim of an Admiral customer

I was hit by an Admiral insured driver Dec 2 . The driver ignored requests to provide details (a criminal offence). Admiral contacted me just before I contacted the police. Eventually their repairers took my car away. After alot of messing me about my car was returned on Dec 28. Repair was not complete and was taken away again. Finally returned 4/1/2024. Paint job was a poor match. Repairers were slow and did a bad job. Complained to admiral and they rejected - said that my bumper was already the wrong colour before their repairers (Steer of Ayr) repiared it Reviewed on: 24th January 2024

Admiral insurance - the worst in the UK

I've been a customer for almost 5 years and I've never been involved in an accident, I've never made a claim. At the end of last year, I renewed my policy annually and also included a second car in my policy (on the Admiral app they say they grant 15%, but there is no such discount). I spoke to an attendant but it was impossible to proceed. This attendant was completely unprepared (she was in training) and constantly interrupted the call and consulted someone else (a boss or supervisor) about my questions, as she didn't know how to answer them. It was impossible to understand what she was saying (she had very bad diction as if she was eating all the time). She interrupted me all the time, not letting me speak. Extremely rude and without technical knowledge. I was on the phone for almost an hour, they didn't resolve what I wanted and they even hung up on me. She could never work in customer service. This company has the worst customer service in the UK. I would not recommend this company to anyone unless you want to be disrespected. I'm going to cancel my policy, it doesn't include my second car in the main policy and my two daughters didn't take out insurance with Admiral, meaning they lost four customers. And I am reporting what happened to all my personal friends and those at my company. He has to learn how to work and respect people—the worst insurance company in the UK. Reviewed on: 18th January 2024

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Car insurance (discontinued)
from IAM Surety (inactive company) 4.65 from 8 reviews
Car insurance (discontinued)
from Sabre Insurance 3.70 from 25 reviews
Caravan Insurance
from Scenic Insurance 0.00 from 0 reviews

Want to see more from Admiral?

Home insurance
from Admiral 4.80 from 11770 reviews
Personal Loan
from Admiral 4.77 from 1396 reviews
Car Finance
from Admiral 4.69 from 136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub