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Admiral: Home insurance reviews

Name: Home insurance
Rating: 4.74 (11777 reviews)

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4.74

Based on 11,777 reviews, last reviewed 16th Jul 2026

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

5

Great home insurance Great home insurance, good price and offers everything you would need Reviewed on: 16th July 2026

Latest lowest rating:

1

AVOID IF YOU"RE A HUMAN BEING I think your accounts department are far too over enthusiastic about non payment of £3 which on that day I didn't have access to even £3 for my insura... Read more Reviewed on: 27th March 2026

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About this product

Admiral home insurance is available in three cover levels.

You can personalise your cover with optional extras, some are covered automatically under the Admiral Platinum and Admiral Gold home insurance policies. You can get a quote online for standalone buildings and contents policies or both combined.

Admiral home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Home insurance reviews (11777)

Review of the Admiral, Home insurance:

Friendly and helpful staff on the end of the telephone

I had to telephone regarding a leak from an upstairs flat. The Admiral employee I spoke to was kind, knowledgeable, professional and very helpful. She called back when she said she would and discussed my options with me. I was very impressed with the service. Reviewed on: 22nd August 2019

Brilliant

Happy with my experience overall Reviewed on: 12th September 2021

Platinum Cover Platinum Service

After years of loyalty and auto renewal with Direct Line I decided to do an online comparison search. Discovered Admiral Platinum Cover with an annual premium more than 50% less than Direct Line. . Can't believe I had allowed my loyalty to Direct Line facilitate me being ripped off by the auto renewal system. Reviewed on: 12th September 2021

DO NOT USE

Our ceiling came through due to an escape of water. The issue was a loose internal waste pipe. They rejected our claim blaming sealant. We submit a plumbers report and two months later they agree we are covered. They come assess and take away damaged furniture only then to decide we actually aren’t covered and an internal waste pipe that you cannot see is wear and tear and wouldn’t be covered. They have left me for 3 months with a hole in the roof no carpet and damaged goods. Not only this, they never rang me when they were supposed to, the company Sedgwick were rude and unhelpful and I got the genuine impression that their business model is to not pay out at all. They were unable to make a conclusive decision for 3 months whereas if they had been competent I could have resolved the issue myself. I have been told that there’s no point in appealing as they will not go back on this. I think admiral are a disgrace, the most incompetent insurer I have ever had the displeasure of using and cannot believe they have been placed forward for any award. Reviewed on: 11th September 2021

Too expensive

I had their app on my phone most of the year on the promise of cheaper renewal. Due to covid and and ageing dog I've done less than 1000 miles this year, yet the renewal was increased as usual. Got it 150 quid cheaper from Axa Reviewed on: 10th September 2021

Incredibly slow service

Still waiting 4 and a half months later for my bathroom to be reinstated with a bedroom window and garage door damaged by the workmen Reviewed on: 10th September 2021

Useless and incompetent. Avoid like covid19

I have my current property insured with these cretins. Yet despite being told three times, they still send my renewal details to my previous property. Utter morons. Reviewed on: 10th September 2021

AMAZING!!

Absolutely fantastic company to have my home insurance with! Extremely helpful, knowledgeable and friendly agents, couldn’t recommend enough to anybody looking at taking out home insurance. Reviewed on: 10th September 2021

Worst company I've ever dealt with

Appalling service from start to finish. I took out the Platinum level of contents insurance with the understanding it covered theft. AS IT CLAIMS. I never received any policies nor were any exclusions shown on my dashboard. I realise now I should have chased this up. We had workmen in, and had over £2000 of personal items stolen. They are refusing to pay up as the workmen were in the building legally. This is inspite of the fact they stole from a room they had no right to be in, and a policeman explained this is theft. I have lodged a complaint, and all of a sudden all the policies have been sent through to me. Amongst this it states theft cannot be claimed unless force is shown. This is actually BURGLARY. I am still battling with them, totally misleading wording, and unsympathetic treatment. DO NOT GO NEAR THEM!!!!!! Reviewed on: 21st August 2021

Almost impossible to contact

Spent ages contacting them after they wanted to increase my home insurance by over 24% for no good reason. Received “no reply” email confirming I wanted to leave. Today received email telling me they have tried to take the money from my card. Reviewed on: 2nd June 2021

Simple and easy

They are basic but that is all that I want from a fompany Reviewed on: 18th February 2021

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