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Admiral: Home insurance reviews

View other Admiral products
4.74
Based on 11,777 reviews, last reviewed 16th Jul 2026
50% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
12%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Great home insurance Great home insurance, good price and offers everything you would need Reviewed on: 16th July 2026
Gary L's avatar
Gary L

Latest lowest rating:

1

AVOID IF YOU"RE A HUMAN BEING I think your accounts department are far too over enthusiastic about non payment of £3 which on that day I didn't have access to even £3 for my insura... Read more Reviewed on: 27th March 2026
Anne J's avatar
Anne J
Visit provider site Read all reviews See your review

About this product

Admiral home insurance is available in three cover levels.

You can personalise your cover with optional extras, some are covered automatically under the Admiral Platinum and Admiral Gold home insurance policies. You can get a quote online for standalone buildings and contents policies or both combined.

Admiral home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Home insurance reviews (11777)

Review of the Admiral, Home insurance:

Friendly and helpful staff on the end of the telephone

5
I had to telephone regarding a leak from an upstairs flat. The Admiral employee I spoke to was kind, knowledgeable, professional and very helpful. She called back when she said she would and discussed my options with me. I was very impressed with the service. Reviewed on: 22nd August 2019
CHalley's avatar
CHalley

Poor customer service

1
Poor customer service when cancelling the policy due to a house move. Better off using another company. Reviewed on: 9th February 2021
David's avatar
David

Words of warning for potential new customers

1
As a loyal customer, with no claim history, I have seen their policy increase in cost by 262% since 2017, a period of just over three years. We decided to make a claim for damage to a TV and carpets after a near-fatal bleed, so filled in the relevant online documentation. We have recieved no guidance on how to proceed without having to constantly push and ask for information, which has been vague at best. E-mail responses are currently taking in excess of three days to answer. Telephone calls to their claims lines are 0333 numbers costing 12p/minute on VirginMedia landline. They are currently taking in excess of an hour to answer every call - that's £7.20 each time we call and we have been frequently cut off by their telephone system just seconds after getting to speak to an operator. We have a new-for-old policy with full accidental damage cover and wanted to replace a 4-year-old curved damaged Samsung TV, which is no longer available and originally cost £799.99, ourselves. Admiral want us to either take a model we do not want, or accept just £450 towards the cost of a replacement. Thanks Admiral - a very reassuring and compassionate service - As your adverts claim 'Always looking out for the customer' & 'Insurance for your home that you can trust'. Reviewed on: 28th October 2020
Adrian Kershaw's avatar
Adrian Kershaw

Scam, Worst Home insurance Company

1
I had a Home insurance nearly 2 years and I had a water escapes started on September and Admiral haven’t done anything to stop leaking water pipes and after 5 days my garden was flooded and finally Admiral asked me appoint a builder or joiner then they were happy to refund my fund and opened 2 different claims done the job for them, paid company, sent all invoice- trace and access work reports and photos but after 1 week Admiral decided burst water pipe is “Outdated, my back Garden doesn’t looks in my property for Admiral “ and they refused to pay my funding. The case is still going and as a loyal customer been here threatened like a comedy movie and instead to thanks me I done they jobs, they refused to my Claim. Absolutely terrible company, please be AWARE!!!! Reviewed on: 22nd October 2020
Hassan's avatar
Hassan

Excellent price and customer service

5
I have found Admiral to be very quick to respond to any queries I've had, and their home contents insurance policy price was cheaper than all others. Reviewed on: 18th September 2020
Ben Berger's avatar
Ben Berger

Poor customer service

1
Late for renewal and poor customer service. Would not recommend Reviewed on: 14th September 2020
Ryan's avatar
Ryan

Helpful when I most needed it

5
I got a matched price when renewing my car insurance, fair price Reviewed on: 12th September 2020
Adriana's avatar
Adriana

Just Amazing

5
Everyone was so helpful my problem was dealt with straight away Reviewed on: 3rd September 2020
George's avatar
George

Admiral are great

5
An insurance company that balances profit with customer needs. They gave away money they didn't have to all their car customers this year. Don't see anyone else being so generous Reviewed on: 2nd September 2020
Steve's avatar
Steve

Amazing customer service

5
Great company thoroughly impressed with the customer service throughout Reviewed on: 2nd September 2020
Paige's avatar
Paige

Brilliant

5
Wonderful company, never had any issues with them Reviewed on: 2nd September 2020
Surbs's avatar
Surbs

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