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Admiral: Home insurance reviews

Name: Home insurance
Rating: 4.8 (11774 reviews)

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4.80

Based on 11,774 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

5

It is a good service admeral is a good company... It is a good service admeral is a good company Reviewed on: 16th April 2026

Latest lowest rating:

1

AVOID IF YOU"RE A HUMAN BEING I think your accounts department are far too over enthusiastic about non payment of £3 which on that day I didn't have access to even £3 for my insura... Read more Reviewed on: 27th March 2026

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About this product

Admiral home insurance is available in three cover levels.

You can personalise your cover with optional extras, some are covered automatically under the Admiral Platinum and Admiral Gold home insurance policies. You can get a quote online for standalone buildings and contents policies or both combined.

Admiral home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Home insurance reviews (11774)

Too expensive

I had their app on my phone most of the year on the promise of cheaper renewal. Due to covid and and ageing dog I've done less than 1000 miles this year, yet the renewal was increased as usual. Got it 150 quid cheaper from Axa Reviewed on: 10th September 2021

Incredibly slow service

Still waiting 4 and a half months later for my bathroom to be reinstated with a bedroom window and garage door damaged by the workmen Reviewed on: 10th September 2021

Useless and incompetent. Avoid like covid19

I have my current property insured with these cretins. Yet despite being told three times, they still send my renewal details to my previous property. Utter morons. Reviewed on: 10th September 2021

AMAZING!!

Absolutely fantastic company to have my home insurance with! Extremely helpful, knowledgeable and friendly agents, couldn’t recommend enough to anybody looking at taking out home insurance. Reviewed on: 10th September 2021

Worst company I've ever dealt with

Appalling service from start to finish. I took out the Platinum level of contents insurance with the understanding it covered theft. AS IT CLAIMS. I never received any policies nor were any exclusions shown on my dashboard. I realise now I should have chased this up. We had workmen in, and had over £2000 of personal items stolen. They are refusing to pay up as the workmen were in the building legally. This is inspite of the fact they stole from a room they had no right to be in, and a policeman explained this is theft. I have lodged a complaint, and all of a sudden all the policies have been sent through to me. Amongst this it states theft cannot be claimed unless force is shown. This is actually BURGLARY. I am still battling with them, totally misleading wording, and unsympathetic treatment. DO NOT GO NEAR THEM!!!!!! Reviewed on: 21st August 2021

Almost impossible to contact

Spent ages contacting them after they wanted to increase my home insurance by over 24% for no good reason. Received “no reply” email confirming I wanted to leave. Today received email telling me they have tried to take the money from my card. Reviewed on: 2nd June 2021

Simple and easy

They are basic but that is all that I want from a fompany Reviewed on: 18th February 2021

Poor customer service

Poor customer service when cancelling the policy due to a house move. Better off using another company. Reviewed on: 9th February 2021

Words of warning for potential new customers

As a loyal customer, with no claim history, I have seen their policy increase in cost by 262% since 2017, a period of just over three years. We decided to make a claim for damage to a TV and carpets after a near-fatal bleed, so filled in the relevant online documentation. We have recieved no guidance on how to proceed without having to constantly push and ask for information, which has been vague at best. E-mail responses are currently taking in excess of three days to answer. Telephone calls to their claims lines are 0333 numbers costing 12p/minute on VirginMedia landline. They are currently taking in excess of an hour to answer every call - that's £7.20 each time we call and we have been frequently cut off by their telephone system just seconds after getting to speak to an operator. We have a new-for-old policy with full accidental damage cover and wanted to replace a 4-year-old curved damaged Samsung TV, which is no longer available and originally cost £799.99, ourselves. Admiral want us to either take a model we do not want, or accept just £450 towards the cost of a replacement. Thanks Admiral - a very reassuring and compassionate service - As your adverts claim 'Always looking out for the customer' & 'Insurance for your home that you can trust'. Reviewed on: 28th October 2020

Scam, Worst Home insurance Company

I had a Home insurance nearly 2 years and I had a water escapes started on September and Admiral haven’t done anything to stop leaking water pipes and after 5 days my garden was flooded and finally Admiral asked me appoint a builder or joiner then they were happy to refund my fund and opened 2 different claims done the job for them, paid company, sent all invoice- trace and access work reports and photos but after 1 week Admiral decided burst water pipe is “Outdated, my back Garden doesn’t looks in my property for Admiral “ and they refused to pay my funding. The case is still going and as a loyal customer been here threatened like a comedy movie and instead to thanks me I done they jobs, they refused to my Claim. Absolutely terrible company, please be AWARE!!!! Reviewed on: 22nd October 2020

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