Write a review

Aegon: Pension reviews

Name: Pension
Rating: 2.03 (220 reviews)

View other Aegon products

1.74

Based on 220 reviews, last reviewed 9th May 2025

100% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

im looking to leave this company every time you call and ask for forms to be sent they come up with a bucket load of excuses . Reviewed on: 9th May 2025

Read all reviews See your review

About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (220)

Review of the Aegon, Pension:

Shocking

So called cautious fund dropped by ~40% in a few months, they take your money, charge a fee and do nothing to ensure your investments are in the best fund. Web site difficult to to navigate and they only give you a comparison with 6 months previous, to make the actual value drop seem smaller than it really is. Avoid like the plague Outdated funds that assume you are buying an annuity, have not kept up with the real world Reviewed on: 13th December 2022

AEGON is a financial pyramid

AEGON is a financial pyramid. The idea of AEGON's existence is to invest the customers' money with a profit so that they have a decent pension. Instead, the money is not invested at all, or if it is invested, the profit is taken away by AEGON. Apart from this, customers' accounts are being drained under some unclear rules and with exorbitant charges. I RECOMMEND everyone to deposit their money in a bank. There you have constant access and control of your account, clear rules, no fees and interest is paid. Reviewed on: 16th March 2023

DO not use this company if you have any sense!

DO not use this company if you have any sense. When it comes to withdrawing on a pension account they put one excuse after another to hold up the payment. Their own web site states 3 days for processing and upto 5 days for payment - and my case 22 days and counting. This includes the fact they lost a personal document in the form of my debit account bank statement. How dangerous is this? In this day and age how is this allowed to happen? Reviewed on: 16th March 2023

Terrible service.

Not once have I managed to get through to Aegon. I'm currently trying to sort out all my pension pots, I've got hold of three pension providers on the phone, easily! Aegon is something else. I've written to them, no response. I've emailed them only for them to refer ne back to their website. I won't be putting another penny into this scheme. Reviewed on: 8th March 2023

Disgusting company

I requested my payment on the 13th of January & they have continuously failed & refused to make it. I requested a call from the complaints department which i received some 3 weeks later. I was given a number to call but conveniently the number was no longer available. I know have spoken with the Pension Ombudsman & requested transcripts of all my conversations with Aegon. To say i am in totally disbelief would be an understatement. Absolutely disgusted doesn't even come close. Reviewed on: 3rd March 2023

Pension lost Month on Month

I have a company pension with Aegon a my payments in = GBP £ 18795.00 current value GBP £ 14.365.00 they dont have a planb but just keep[ losing money month on month I have paid in GBP 365.00 in February and the fund has gone done again by GBP £ 700.00 this is a month on month loss for the last year. Absolutely no comments from my contact with them althouth they are still charging a handling fee ha ha ...... My advice is steer clear they are incompetent have no interest ( Pardon the pun ) and ignore all attempts to contact directy. Should really be examined by a competent Government authority Reviewed on: 3rd March 2023

Aegon RitireReady

I have just joined Aegon with my employer pension. The product is RetireReady and it is a fantastic user interface with lots of videos to help plan for your future and various assessments to goals and risks. They have also introduced and app as well which is great. Reviewed on: 28th February 2023

This company is incompetent!

Not only have they lost over 30% of my pension pot, invested in a low risk category; they also are a nightmare from an administrative viewpoint. It takes ages to get through to them, a request for a quotation made on the 7th February has not been received to date 27th February and no indication of how much longer. Since the initial request my funds have dropped further significantly. The adviser told me that I was responsible for my own investments as apparently they are not responsible for any investments. A complete rip off! Reviewed on: 27th February 2023

Rubbish

My partner was suffering from cancer. She wanted her pension paid out .not not had it lost thousands they make it awkward to receive. It provided all information they wanted still didn't want to pay out do not invest here. Reviewed on: 17th February 2023

Do not use

I have lost £12,000 off my £33,000 pension, I am in a low rick and when I asked why such a big amount has been wiped off my pension they just said pensions go down as well as up. No interaction from them what so ever, Reviewed on: 7th February 2023

Where has over one third of my investment GONE, AEGON?

My pension pot was with Scottish Equitable, now Aegon. From 2017 to 2020 the value increased by almost 18% - excellent! But since then it's dropped by over 35%, mostly over the last 12 months. OK, there's a war going on in Europe, but how could the so-called Fund Manager allow it to crash so badly - especially as it's a supposedly a safe retirement fund with 75% in government bonds and 25% in cash? Reviewed on: 25th January 2023

Do you have a different Aegon product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Annuity
from Prudential 2.60 from 7 reviews
Pensions
from Standard Life 2.65 from 61 reviews
Pensions
from Virgin Money 2.05 from 26 reviews

There's still more to see!

Aegon has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub