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Al Rayan Bank: Savings reviews

Name: Savings
Rating: 3.72 (58 reviews)

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3.70

Based on 58 reviews, last reviewed 13th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

66%

3 star

2 star

31%

Latest highest rating:

5

Easy to operate fixed term accounts. Opened a fixed term savings account with an 'expected profit' (interest) which was one of the best rates around at the time. No problems opening accou... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Al rayan offers sharia complaint services but is not... Al rayan offers sharia complaint services but is not user friendly. The banking app is severely out dated and is hard to use and there products are co... Read more Reviewed on: 13th March 2025

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About this product

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Al Rayan Bank Savings reviews (58)

Review of the Al Rayan Bank, Savings:

Customer service orientated banking without the need for digital disruption

Banks like Al Rayan and First Direct evidence the fact that you don’t need to overhaul the banking industry to deliver customer service, you have to cater to you customers needs in a consistent, efficient and appropriate manner. Although the need for multichannel growth continues, customers still value the personal service received by a person who can consistently solve their query at the end of the phone. There’d be less of a need for disruption if more banks did the basics well like al rayan. Reviewed on: 30th November 2017

Useless customer service, crap online system

Shambolic bank who cant get their act togther with opening a new account. They may have competiative rates but it's no use if you can't open an account. Customer service is just a waste of time. Reviewed on: 29th May 2022

The worst experience of my life!

Hitherto unheard of shoddy customer service, don't listen to what is being said, just reading of a script! (Barely capable of doing even that). Conjure up images of chocolate fireguards. Reviewed on: 7th April 2022

Savings

Rang the number provided to clarify an issue and phone was answered within a few seconds Reviewed on: 24th March 2022

The worst Bank, extremely poor customer service and probs one of the biggest thieves ever. Everything about their service is full of sh****

Unprofessional staff, not educated at all in understanding your issues. They have absolutely rubbish ways of explaining their reasons to anything related with banking. Reviewed on: 20th December 2021

Bereavement

After the death of my father I was sorting out banking for my mother and their bereavement services were totally incompetent!Do not invest with them if you may need any help in the future. Would not even send me an addressed envelope until my mum passed her security questions, which she failed,due to my father setting up the account!! 0/10 Reviewed on: 16th June 2021

Avoid at all cost

Worst banking experience in my life. I'm not able to access over 14 grand of my money after login in online and phoning customer service several times. Avoid if you want to see your money ever again! Reviewed on: 6th May 2021

Great Rates

Interest rates are far better than the competition's Reviewed on: 15th April 2021

Untrustworthy establishment

Breach of contract by giving under the implied notice on a notice account and then making errors leading to a formal complaint being issued. Shocking so called back, that I won't return to! Reviewed on: 11th March 2021

Professional and consistent returns

I have held fixed term savings products with Al Rayan for some time now and always feel confident that they are working as hard as they can to nurture my savings. Great profit rates and communications. Reviewed on: 10th March 2021

Great returns

Great savings returns, ethical standards, and easy to set up and manage. Reviewed on: 10th March 2021

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