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Allianz: Car insurance reviews

Name: Car insurance
Rating: 4.51 (1353 reviews)

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4.51

Based on 1,353 reviews, last reviewed 21st Aug 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Good price I haven’t needed to claim which is the real test of an insurance provider but the price and taking out the policy was straight forward and it was a re... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

Horrible! Horrible! If you’re looking for a car insurance please not them. The have the worst customer service ever. Someone claimed in my name and they didn’t ... Read more Reviewed on: 21st August 2026

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About this product

Allianz provide two levels of car insurance. The Allianz Essentials policy covers the basics and the Allianz policy offers more cover including motor legal protection.

With Allianz, you manage your car insurance policy online, you only call if you need to make a claim. There are no admin charges for making any changes.

Allianz car insurance reviews help you find out what it’s like to be a customer. If you’ve used Allianz before, you can also leave a review and share your experience.

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Allianz Car insurance reviews (1353)

I have been kept up to date with my products and ser...

I have been kept up to date with my products and services to an exemplary standard. Reviewed on: 17th September 2024

Friendly and helpful

Allianz has been very good at helping me when I changed cars and needed to discuss the change in my cover required for my new car. The customer service centre are all professional and friendly and gave good advice. Reviewed on: 17th September 2024

Very good - perfect communication and not too much.

Very good - perfect communication and not too much. Reviewed on: 17th September 2024

Great value for money easy to manage the policy

Great value for money easy to manage the policy Reviewed on: 17th September 2024

I had to make a claim...

I had to make a claim. They were sympathetic and reassuring from my first contact to our last. They made the processes as easy and efficient as possible. They give clear advise, support and instruction. And paid out quickly. I would recommend them to friends and family based on my experience. Reviewed on: 17th September 2024

Very good customer service just a bit expensive insu...

Very good customer service just a bit expensive insurance Reviewed on: 17th September 2024

Reasonable priced car insurance and I was pleasantly...

Reasonable priced car insurance and I was pleasantly surprised what additional extras were included in the price. Reviewed on: 17th September 2024

Customer Service Not Great

Unfortunately my recent experience with Allianz customer service was not great. After getting my renewal quote (which claims to be their best price) I did a Confused.com quote and received a quote £30 cheaper from themselves! There are no phone numbers so you are unable to speak to anyone direct, I tried emailing - but had no reply after 4 days! I then did their online chat only to be told that they do not price match any online quotes, the agent on the chat was quite rude in his responses and told me I was quite welcome to shop around as "that's what most customers do and I'd been given 30 days in which to do this". He also said I was welcome to cancel my existing policy and start a new one at the lower price - surely this just means more admin for both Allianz and their customers. I was with my previous insurer for a number of years and always felt they were fair and helpful whenever I spoke to them. If this is how I was made to feel when simply trying to renew a policy I'm worried about what would happen if I needed to make a claim. Very disappointed in the level of customer service received. Reviewed on: 17th September 2024

really easy and straight forward to deal with.

really easy and straight forward to deal with. Reviewed on: 17th September 2024

Very good customer service Excellent prices

Very good customer service Excellent prices Reviewed on: 17th September 2024

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