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American Express: Credit Card reviews

Name: Credit Card
Rating: 4.44 (121 reviews)

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4.48

Based on 121 reviews, last reviewed 28th May 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

61%

26%

10%

Latest highest rating:

5

The customer service are excellent polite and give... The customer service are excellent polite and give a thorough service. No issue is to much . Great service consistently Reviewed on: 28th May 2024

Latest lowest rating:

2

Normally a fan... Tried to cancel a card, but as I no longer have the card...was told I had to write in. When asked if I could cancel via a secure message (I still hav... Read more Reviewed on: 12th February 2017

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American Express Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do American Express customers like? Find out more about the American Express Credit Card by reading our trusted Smart Money People reviews. You can also write your own American Express Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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American Express Credit Card reviews (121)

Now well accepted

I use American Express Nectar card which is good but not many places accept them therefore my backup is M&S credit card which pays rewards too Reviewed on: 28th November 2016

Good cash back rate, friendly customer service just down the road in Brighton.

Amex have always answered my calls within a few rings, and been extremely friendly, genuine and helpful. Reviewed on: 15th November 2016

Awesome company

Always so helpful on the phone - things just get done with them, no having to send a million emails or speak to five different members of staff. Reviewed on: 15th November 2016

Great

I bought something and never received it Amex gave me my money back no problems at all Reviewed on: 14th November 2016

Amex is good for points

Amex is good in combination with British Airways. My friend has got it and it's perfect for him cause he can book holidays for me with it... Reviewed on: 9th October 2016

Representation of American Express

American Express sales booths seem to be in many more malls these days than before in the recent 2 years. I must give kudos to how persistent some of the salespeople are, just to get anyone to sign up a card. However this is not the feature that seems to make these salespeople stand out to me and my friends. My friends and I have always been impressed by how well-groomed and professional these salespeople were, especially in comparison to those from other banks. Not too sure what / where went wrong because my friends, colleagues and I have all observed something that's commonplace across all the sales kiosks the past 8-9 months... 1. Salespeople eating away in the sales kiosks - Does Amex give proper meal hours for this group of employees? Maybe not if we seem to spot these salespeople eating away in different malls. 2. Salespeople busy with their mobile phones - I even saw quite a few of them playing Pokemon and one female was actually eating away and watching video on her phone in the sales kiosk - Has Amex lost control over these salespeople? Definitely a big drop in comparison to the standards we saw 2-3 years back.. 3. My friends and I have always thought that Amex uniforms (proper shirt and tie for the males and dress and jacket for the females) are much better than other banks. - Amex seems to be paying these salespeople really well cos quite a number of them actually wear 'H' and 'Loewe' belts. I have nothing against these belts but some buckles are even in 'yellow gold'. I suppose Amex is about getting these salespeople to portray a professional image with proper uniforms but these flashy belts just spoil the overall look. Have also seen one male (always the same tall, quite good-looking one) with his sleeves rolled up instead of down. Does he have his sleeves up for some reason cos it's so unprofessional. My friends and I have always thought very highly of the salespeople Amex hires. But the recent observations definitely casts doubts on all of us. Will the management of Amex please do something about the observations as shared? Reviewed on: 22nd September 2016

Always amazing

Never had a bad experience dealing with anyone from Amex. They're always so polite, friendly and helpful. Reviewed on: 15th August 2016

Always efficient and helpful.

Love Amex, they are always helpful on the phone and sort out any issues easily. Reviewed on: 1st August 2016

polite and helpful call centre

I have been with American express for over three years and don't have any complaints at all, they are a very professional outfit Reviewed on: 29th June 2016

Better than no rewards.

You get a tiny percentage cashback which is better than nothing. Some places don't accept the card though. Reviewed on: 23rd June 2016

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