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American Express: Credit Card reviews

Name: Credit Card
Rating: 3.6 (127 reviews)

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3.60

Based on 127 reviews, last reviewed 19th May 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

24%

Latest highest rating:

5

American Express is an excellent credit provider American Express has been an excellent credit provider resolving disputes in accordance with customer credit act Reviewed on: 7th April 2026

Latest lowest rating:

1

Beyond awful After being a loyal customer for 20 years, for the first time I asked for help as my card was being used fraudulently. After 2.5 months of trying to g... Read more Reviewed on: 19th May 2026

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About this product

American Express Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do American Express customers like? Find out more about the American Express Credit Card by reading our trusted Smart Money People reviews. You can also write your own American Express Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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American Express Credit Card reviews (127)

Amex is good for points

Amex is good in combination with British Airways. My friend has got it and it's perfect for him cause he can book holidays for me with it... Reviewed on: 9th October 2016

Representation of American Express

American Express sales booths seem to be in many more malls these days than before in the recent 2 years. I must give kudos to how persistent some of the salespeople are, just to get anyone to sign up a card. However this is not the feature that seems to make these salespeople stand out to me and my friends. My friends and I have always been impressed by how well-groomed and professional these salespeople were, especially in comparison to those from other banks. Not too sure what / where went wrong because my friends, colleagues and I have all observed something that's commonplace across all the sales kiosks the past 8-9 months... 1. Salespeople eating away in the sales kiosks - Does Amex give proper meal hours for this group of employees? Maybe not if we seem to spot these salespeople eating away in different malls. 2. Salespeople busy with their mobile phones - I even saw quite a few of them playing Pokemon and one female was actually eating away and watching video on her phone in the sales kiosk - Has Amex lost control over these salespeople? Definitely a big drop in comparison to the standards we saw 2-3 years back.. 3. My friends and I have always thought that Amex uniforms (proper shirt and tie for the males and dress and jacket for the females) are much better than other banks. - Amex seems to be paying these salespeople really well cos quite a number of them actually wear 'H' and 'Loewe' belts. I have nothing against these belts but some buckles are even in 'yellow gold'. I suppose Amex is about getting these salespeople to portray a professional image with proper uniforms but these flashy belts just spoil the overall look. Have also seen one male (always the same tall, quite good-looking one) with his sleeves rolled up instead of down. Does he have his sleeves up for some reason cos it's so unprofessional. My friends and I have always thought very highly of the salespeople Amex hires. But the recent observations definitely casts doubts on all of us. Will the management of Amex please do something about the observations as shared? Reviewed on: 22nd September 2016

Always amazing

Never had a bad experience dealing with anyone from Amex. They're always so polite, friendly and helpful. Reviewed on: 15th August 2016

Always efficient and helpful.

Love Amex, they are always helpful on the phone and sort out any issues easily. Reviewed on: 1st August 2016

polite and helpful call centre

I have been with American express for over three years and don't have any complaints at all, they are a very professional outfit Reviewed on: 29th June 2016

Better than no rewards.

You get a tiny percentage cashback which is better than nothing. Some places don't accept the card though. Reviewed on: 23rd June 2016

Great customer service

Fantastic card offered by a fantastic company Reviewed on: 20th June 2016

Extremely good service.

Always reply extremely quickly, seem to value their customers. Reviewed on: 20th June 2016

Cash Back

1.5% Cashback on most purchases, lots of other rewards Reviewed on: 18th May 2016

American Express - An apt company name as they sort your issues promptly!

After my year's free trial was up on my American Express Gold charge card I decided to move to the American Express free BA points credit card. I wanted my existing points transferred across so phoned American Express and this was all done in a matter of minutes - not to mention them rounding my existing points up for being such a loyal customer! Reviewed on: 8th May 2016

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