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Ayom Debt Recovery: Debt collection reviews

Name: Debt collection
Rating: 1.9 (82 reviews)

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1.52

Based on 82 reviews, last reviewed 11th Nov 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

21%

3 star

2 star

77%

Latest highest rating:

5

Very good xxxxx Go with them they make sense xx very nice very good Reviewed on: 30th July 2024

Latest lowest rating:

1

If minus stars was a thing they be minus 10 Outrageous must be a scam company they charge you a fee upfront enter into a payment plan with the debtor in my case more than 4 years the debtor was ... Read more Reviewed on: 11th November 2025

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About this product

Ayom Debt Recovery provide services to help with debt collection including recovery, tracing, mediation, credit checking and legal support.

Each client has a customer service contact as well as a profile on a client portal. The details of the case are updated 24 hours a day so you know what’s happening with your debtor.

Ayom reviews help you find out what it’s really like to be a customer. If you’ve used Ayom before, you can also leave a review and share your experience.

Ayom Debt Recovery Debt collection reviews (82)

Review of the Ayom Debt Recovery, Debt collection:

I am still owed money from 9 maths ago

I am still owed money from 9 maths ago, was going to use them but cancelled within the allotted period after paying my £90, was told I would get my money back, am STILL waiting, do not use this form unless you are willing to lose your money Reviewed on: 22nd January 2024

Reply from Ayom Debt Recovery Good afternoon Pierre. Our team have been in touch and resolved the matter. Previous to this correspondence we had logged no outstanding queries from you. Kind regards, the AYOM team. Response date: 31st January 2024

Not to be trusted

AYOM collected the money due from my customer but will not pass it to me. The case details which I should be able to access on line are incorrect and don't show that they have collected the money although they have told me in emails that they have all the money and I should get it at the end of March. (They collected the money in December.) Now it is June and apart from a contact from them because I gave an honest review of my experience, they have not answered emails or recorded delivery letters. Reviewed on: 4th June 2020

Very happy

Took a little while during the last 3 months to sort everything out but they kept me informed during the case. Recovered my entire debt and I've just received my money. Reviewed on: 3rd June 2020

Response

After the last review, I had a response from my case manager (Will), it took him 2 emails to revert to type. Reviewed on: 23rd May 2020

Truly shocking service and support

They have not even attempted to provide me with the service promised. They refuse to respond to my emails. I am working harder than anyone at this company in typing this review. I am seriously considering taking a debt collector to a small claims court to retrieve my fee. Go Figure! AVOID! Reviewed on: 11th February 2020

Couldn't be happier

Great service thanks to my case manager for sorting it out so quickly. Reviewed on: 21st January 2020

My account manager worked very hard

Can't fault my account manager on this one. Made sure they kept me informed of what was going on and managed to sort out my case within a couple of months thanks to a payment plan. Would recommend and use again. Reviewed on: 21st December 2019

Good service

Very happy with my result. Thanks. Reviewed on: 10th November 2019

Are you owed Money is a scam company ! Not to be trusted

We hired them in May, paid 1000£ to them as a fee, we are now mid October, we have not received a penny from the money our debtor owed, despite the fact that our debtor has fully repaid them. When we hired them they never informed us they would agree to a weekly payment plan, that it would take months to possibly get our money back by monthly cheque, they do not return calls, they do not update us. We made a complaint and when we called the complaint department, they said they were too busy to take our call, I emailed the woman twice and she never answered my email, the whole point of hiring a debt recovery agency is to get the money back swiftly. Stay away from them. They are scam Reviewed on: 10th October 2019

Reply from Ayom Debt Recovery The allegations of fraudulent activity in this review are slanderous and we will discuss actions regarding this review with Smart Money People. The issues addressed in this review are the same as addressed to us via this client's complaint which was handled via our procedure. As stated in our response to the initial complaint: As per the terms and conditions of our agreement, any monies recovered are subject to a minimum holding period of 90 days before being accounted to our client. This is to protect our clients, and ourselves, from the risks associated with possible clawbacks or payment disputes. Due to the nature of our industry, we are at risk of monies received being clawed back by debtors at a later date. Whether this be from a card payment, as part of insolvency proceedings or payment disputes, to name a few, we must protect the payment in order to reduce the risk associated with this. We have an article about clawbacks on our website which explains in some more detail here: https://areyouowedmoney.co.uk/ayom-blog/post/chargebacks-holding-period.php Once payments have passed the 90 day holding period, they will then be reviewed for processing by the finance department. Payments that have passed the holding period are added to the next available payment run so depending on where that falls, will depend on when a payment is going to be processed. It is not processed on the 90 day threshold as our finance department must allocate time in their schedule to complete other business duties so they consolidate the processing of payments to certain times of each month. The remaining payments are due to be processed in February and March. We are still pursuing the debtor for payment to clear the balance and I can advise on approximate processing dates for these when they come in. As this client's complaint is still in process we cannot make further comment at this time and are attempting to answer all queries while resolving the final payments of the debt which will then all be passed to this client once the funds have been marked safe from clawback. Response date: 20th May 2021

I would rate it below 0 if it was possible.

I would rate it below 0 if it was possible. The debtor paid the whole money back on November 2018. This company is holding my money. They said they have to until April because otherwise the debtor can take the money back. Now that 6 months period is over they have no other excuses. Suddenly nobody knows nothing. Customer service tells me to keep sending emails to finance and eventually they may answer as they are the only one responsible for that. Guess what I have already sent them 3 emails. First one was on 4th of April and they are not replying back. Nobody can contact them dirrectly somehow. Only emails that they ignore. This is ridiculous. Do not ever think about using them. Waste of nerves and time. After I went to court against debtor to get the warrant it seems like they are the next one on the list. Reviewed on: 25th April 2019

Quick results, friendly staff

Really happy with AYOM. Good company, work quickly and explain everything in detail for me. Reviewed on: 18th March 2019

Reply from Ayom Debt Recovery Good morning Greg. Thanks for your review. We appreciate the feedback. Response date: 4th February 2025

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