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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.63 (560 reviews)

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3.63

Based on 560 reviews, last reviewed 17th May 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

4

I had purchased car insurance from this company for... I had purchased car insurance from this company for over 5 years,duiing which time I was involved in two accidents caused by other parties.I was gener... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Amazing premiums, but a reason for it I assumed, perhaps incorrectly, that being with Aviva Zero would mean being with one of the reputable insurers and therefore quite a decent and easy e... Read more Reviewed on: 17th May 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (560)

Review of the Aviva, Car insurance:

Would recommend

I had Aviva Car insurance for 1 year and cannot complain. Lovely staff on the phone, they offered me a discount for my insurance. Would recommend. Reviewed on: 5th September 2024

Always competitive on price

Good contact centre, will try their best to match quotes from other companies Reviewed on: 17th August 2022

Nice price last year

But renewal price is up over 20% Reviewed on: 15th August 2022

No fuss web site

I have used Aviva for several years for car insurance. Easy to make changes on web site. Reviewed on: 14th August 2022

competitive

Just switched to Aviva. the cover looks very comprehensive and extremely competitive. They processed my application very efficiently Reviewed on: 14th August 2022

Great

Great service and great price and very easy to change things online portal Reviewed on: 13th August 2022

Good company

Good price for car insurance and breakdown cover. Reviewed on: 12th August 2022

reliable car insurance

I'm a aviva client for more than 3 years So far happy with their service, always when I have a problem there is someone to help resolve it Reviewed on: 11th August 2022

Very poor service

Don't use this company or some of their smallest companies ,like General Accident.My car had an accident ,not my fault, and they can not give me any information about repairing 9 months.After 8 months they offered me a courtesy car only for a week.How long it will take,I still don't mnow,no one calls me and I can not get in touch with them.Avoid this company. Reviewed on: 8th August 2022

Dreadful

Insured my son's car with Aviva and paid extra for legal cover. He had to claim for a no-fault motorway prang. Claim passed by Aviva to their solicitors (Carpenters) over 4 months ago. Am still awaiting resolution. Aviva have absolved themselves of all responsibility. Have now had to take case to SRA and Financial Ombudsman. Avoid this company like the plague. Reviewed on: 26th July 2022

Aviva Car Insurance

Comprehensive policy with easy to understand terms. Website easy to navigate Reviewed on: 18th July 2022

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