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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (556 reviews)

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3.70

Based on 556 reviews, last reviewed 17th Apr 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Very good insurance, although having to pay for extr... Very good insurance, although having to pay for extras wasn't great. The rest was a pleasure, including their carbon offseting scheme. Reviewed on: 17th April 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (556)

Review of the Aviva, Car insurance:

Would recommend

I had Aviva Car insurance for 1 year and cannot complain. Lovely staff on the phone, they offered me a discount for my insurance. Would recommend. Reviewed on: 5th September 2024

Shocking customer service!!

What a joke of a company!!! Beware if you ever get into an accident with one of their customers, shocking customer service no compassion in regards to the victim only money! As soon as a bad offer for your written off car is given they off hire a courtesy car and leave you in total distress! You have to call them as they simply do not return calls! Bring back good old fashioned Customer service with company’s that care about individuals. Rant over but don’t use Aviva Reviewed on: 26th July 2019

Incident

Extremely slow at chasing up claims, with little communication with garage. Reviewed on: 26th July 2019

Effortless and friendly

My car insurance was due and I have had problems with internet connection,however I had friendly and sympathetic help on the landline and the insurance certificate arrived by post two days later and oh yes ,they were one of the most competitive around ! Reviewed on: 25th July 2019

Poor claims experience

Failed to deal with 3rd party claims promply, leading to policy holder receiving court summons unnecessarily, adding to distress of the incident Reviewed on: 23rd July 2019

Crap at what they do

Car in accident,repaired sprayed half car wrong colour!damaged and driven whilst in garage,went to ombudsman and Aviva twice Aviva don't want to do anything apart from stand by ombudsman s decision which was in their favour,will reinsure with company which has nothing to do with them,car now damaged and categorised,used inchcape repair shop at local BMW dealers and reccomended by Vizion network don't use insures who deal with any of this lot awful service,don't care about you as a customer at all Reviewed on: 22nd July 2019

great company

hassle free and great communication with a great online service Reviewed on: 20th July 2019

Handy, reliable

Not let me down... yet. Very reliable so far Reviewed on: 18th July 2019

Great insurance

Just a bit too pricey for young drivers but other than that I would highly recommend this insurance company Reviewed on: 18th July 2019

Great Customer Service

Always happy to help and answer questions. Would definitely recommend. Reviewed on: 8th July 2019

Good price and easy to apply

What I really love is spreading the payments interest free which makes a change from most insurers. Reviewed on: 8th July 2019

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