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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (556 reviews)

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3.70

Based on 556 reviews, last reviewed 17th Apr 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Very good insurance, although having to pay for extr... Very good insurance, although having to pay for extras wasn't great. The rest was a pleasure, including their carbon offseting scheme. Reviewed on: 17th April 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (556)

Review of the Aviva, Car insurance:

Would recommend

I had Aviva Car insurance for 1 year and cannot complain. Lovely staff on the phone, they offered me a discount for my insurance. Would recommend. Reviewed on: 5th September 2024

Claim not handled well

When you claim you learn how good a company they are or as in Aviva's case they could improve. They have no cover in place when you claim handler goes on holiday so your emails just go unanswered. Overall my claim was poorly handled Reviewed on: 13th September 2018

very good

took out insurance with aviva,They were by far the cheapest and customer services were very good Reviewed on: 9th September 2018

Consistent good service

I have been with Aviva for a number of years and I have always found the company to be efficient and customer service is always good Reviewed on: 6th September 2018

happy customer

This was the cheapest available to me at the time and it was a really simple and easy proces to get the insurance I needed. I have had no problems and they have even sent me an even cheaper renewal too - I will be using them for another year for sure! Reviewed on: 28th August 2018

easy to deal with & reasonably proced

This is a company with a well know name so one might expect it to be more expensive than some others but I've always found them to be fair priced and very easy to deal with. They send reminders in good time and have an easy to use, clear website Reviewed on: 23rd August 2018

satisfied

Offered me the cheapest price on the market and I have had mo complaints. My renewal is due and they are saving me more money this year also Reviewed on: 7th August 2018

Review

Great service and communication always. Reviewed on: 24th July 2018

Amazing

there help you whether a crisis or quote Reviewed on: 23rd July 2018

Perfect

No complaints, good price and good service Reviewed on: 22nd July 2018

Motor claim

I made a claim with aviva my car was a total loss after hitting the central reservation - within 48 hours I had money in my account to buy a new car ! This was amazing for me because I need a car for work as there is no public transport from where I live Reviewed on: 20th July 2018

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