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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.79 (517 reviews)

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3.60

Based on 517 reviews, last reviewed 2nd Apr 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Claim response Helpful sorted all aspects of accident Reviewed on: 2nd April 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (517)

Not what it says on the tin

Their "offers" come with a lot of conditions, and therefore very hard to redeem. Reviewed on: 12th August 2016

Good service - expensive renewals

really good service at every stage with the company - but the price was very high compared to others and in the end I couldn't justify the cost of staying with them the second year- which was a shame! Reviewed on: 12th August 2016

Excellent Customer Service

I have had car insurance with Aviva now for a few years and have thought about moving to another company sometimes. I always check around when my renew comes in to see if I can get a better deal. Some quotes appear cheaper but then when you add all the extras I already get they are much the same cost. I like the customer service at Aviva, there is always a helpful person to make sure you receive the information you want. No going around in circles getting passed around different department. Reviewed on: 9th August 2016

Great service and competitive price

Great price and high level of service Reviewed on: 8th August 2016

Fantastic

Fantastic cheap cover!! Plus the more polices you have with them, the better the discount Reviewed on: 6th August 2016

Seemed a good price

Responsive to changes during the year, without admin charges Reviewed on: 2nd August 2016

great staff

phoned up for a quote and the lady on phone was very helpful and profeshonal Reviewed on: 1st August 2016

Good value but beware of

Found Aviva to be the cheapest car insurance provider after receiving my renewal quote and using multiple comparison sites. Beware of smallprint stating the repairs must be carried out by Aviva recommended garages. Unfortunately I founf the only Aviva garage after taking out the policy and found some terrible reviews. Reviewed on: 1st August 2016

aviva is amazing

I have taken out my car insurance with Aviva and it was the quickest, easiest and cheapest experience with a car company i've ever had. Reviewed on: 1st August 2016

great value

best price and quality car insurance Reviewed on: 1st August 2016

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