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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (556 reviews)

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3.70

Based on 556 reviews, last reviewed 17th Apr 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Very good insurance, although having to pay for extr... Very good insurance, although having to pay for extras wasn't great. The rest was a pleasure, including their carbon offseting scheme. Reviewed on: 17th April 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (556)

Review of the Aviva, Car insurance:

Would recommend

I had Aviva Car insurance for 1 year and cannot complain. Lovely staff on the phone, they offered me a discount for my insurance. Would recommend. Reviewed on: 5th September 2024

Buyer Beware

Fast enough to take your money but raise all kinds of obstacles rather than pay-out. Only interested in profit. I will never use them again. Reviewed on: 23rd August 2016

Aviva Insurance

Fast, easy, simple to deal with, cheap & polite. Reviewed on: 22nd August 2016

Brilliant service

We were quoted £1200 a year with other companies to insure our car, Aviva are charging us half of that! Hassle free service & website easy to use, would happily recommend Aviva! Reviewed on: 22nd August 2016

Good renewal price for a change

Good renewal price which was very competitive - in the past I have found with some companies that the renewal goes sky high and I keep changing every year! Reviewed on: 16th August 2016

Approachable and great customer service

Aviva's customer service is fantastic and were happy to answer all my queries. Reviewed on: 15th August 2016

Car insurance dual

Good comprehensive cover for both my vehicles second year I have renewed with them. Documents available on my online account with relevant information and contact numbers etc. Reviewed on: 15th August 2016

Super Car Insurer

After my daughter had a car accident she was traumatised but Aviva sorted it all out very quickly, arranged a lovely courtesy car and gave her a very fair compensation package for her 'unable to repair' car. Reviewed on: 13th August 2016

Good quality service

I've been with Aviva for a few years now and I can't fault their service. They've been reliable and I've dealt with their call center a few times and they're very helpful. Reviewed on: 12th August 2016

Not what it says on the tin

Their "offers" come with a lot of conditions, and therefore very hard to redeem. Reviewed on: 12th August 2016

Good service - expensive renewals

really good service at every stage with the company - but the price was very high compared to others and in the end I couldn't justify the cost of staying with them the second year- which was a shame! Reviewed on: 12th August 2016

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