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Aviva: Health insurance reviews

View other Aviva products
1.77
Based on 194 reviews, last reviewed 9th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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3%
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72%

Latest highest rating:

5

Reasonable cost, clear communication, I have had thi... Reasonable cost, clear communication, I have had this account with them for the last 9 years and have no complaints so far - luckily I haven't had to ... Read more Reviewed on: 5th September 2025
Aaron E's avatar
Aaron E

Latest lowest rating:

1

Through my employer I was a group scheme member BUT Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This I did on 22/12/2025. ... Read more Reviewed on: 9th February 2026
Angus M's avatar
Angus M
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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Health insurance reviews (194)

Review of the Aviva, Health insurance:

Abysmal service - avoid!

1
My broker found me this policy, and I decided to proceed. I contacted them not long after policy started, and after 2 calls, waiting for over 45mins - I opted for a callback, which after a week never appeared. I’m afraid for £175 per month, I used this as a sign that I shouldn’t proceed with the policy so cancelled the DD. 1 month later they wrote asking to me complete a new DD mandate. I wrote back advising of the terrible service, to which they just cancelled the policy. A lucky escape and won’t touch them again either a barge-pole for any other policy. Reviewed on: 9th February 2025
Darryl Matthews's avatar
Darryl Matthews

Excellent, quick response

5
At work we have a Health policy with Aviva. I recently had to make a claim on it. Once the paperwork was across to them a customer representative called me to confirm my details and go through my claim. Once this was done I had a further call back in the afternoon saying that they need my notes to process the claim. This was done within 2 days, the next day they called to say that everything had gone through and that I could go ahead. They provided an excellent service within their Health Insurance department. Reviewed on: 30th August 2015
Karnajenic's avatar
Karnajenic

very good customer service

4
very good customer service and knowledgeable staff Reviewed on: 24th March 2015
Loo Barnes's avatar
Loo Barnes

Simplest claims process really helped when I most needed it!

5
I was flooded by a burst water main on my road. This was the first time this had happened, so naturally I was a bit distressed to say the least. Fortunately Aviva really helped me by making the process of claiming as easy as possible. I think having a claims manager that was responsible for my claim really helped, no need to get somebody new up to speed every time Reviewed on: 27th October 2014
Helen's avatar
Helen

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